Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
I'm the owner of Ballard Computes LLC in Indianapolis, Indiana. I recently had a problem with a motherboard in a Macbook Pro that needed a backlight fuse replaced. ... read more
Marvin B
1/21/2016
Great business with proper employees. They do the repairs for an honest price that most won't even touch. 
James M.
6/08/2019
Paul's of flux
Jeff May
10/21/2019
Best repair shop in NY maybe even in the US. Keep up the good work. My grandpa is happy
JoveBoy !
12/17/2021
Highly recommend, I rarely bother to write reviews but I would for rossman! I spilled some water on my boyfriends computer and the screen stopped working but it would turn... read more 
Dillon Farley
12/17/2021
Apple should thanks them.Apple should move them to a better location, bigger place and properly give them the tools and resources so that they can be at 110%Cant stand Apple... read more
Salvador Peláez
9/21/2019
I used their mail-in service and followed their simple instructions on how to send it it. First fill out a form, then you get a ticket number and write it... read more
Josue Montalvo
4/17/2022
Good, trustworthy and fast service for your technology repair needs. Apple products in particular.
Javier Miguelez
12/17/2021
Fixed my retina mbp and it worked for <2 months. Minimal support after it stopped working. Nice to your face when you go in for the first... read more
Amla Macal
1/21/2019
Honest Apple repairs. Will recommend to friends and family. 
Matthew Connally
12/17/2020
Oh a whim after watching Mr. Rossman's repair videos I decided to order the microprobe kit for my volt meter. I received it today and decided to plug it into... read more
E-Nonymouse
12/17/2021
I was referred to Rossman by several friends/family. I splashed a small amount of water on my MacBook Air keyboard and track pad and powered it down quickly after. I... read more 
Jamie Lantz
12/17/2021
I had all of our pictures backed up twice, except for 2017 and 2018. As I was uploading originals to the cloud, my drive died. And there went... read more
Karen Ferrero
12/17/2020
Good experience, low and reasonable quotes. Took apart right away and have a diagnosis. Still waiting on repair since they have a lot of business right now but reasonable time.
Annie Yu
12/17/2020
Sent my Mac for a water damage charging port and the transaction was transparent I’ve received a proposal and my computer is living again after Apple told me it couldn’t... read more
Yurisbel Jimenez Bermudez
12/17/2021
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.