Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
Haven't personally gotten anything repaired from him, but he is nothing but knowledgable and cares about his customers from what I can tell. Screw Apple, go to him if you... read more
Akash Shah
1/21/2019
Louis is awesome! Highly recommend going to his shop if you want to get your electronics repaired!
David Stanton
1/21/2019
These people are priced the best and they are so nice. Very professional, turn around time was 2 days, very fast service and correspondence with each issue in detail has... read more
Kolby Geddings
9/17/2022
Louis caught on Google Maps dumping trashy old MacBook shelf in the middle of sidewalk???? I don't know if it's it, but hilarious picture. Keep the city clean man! Hahaha
Fabio M Stocco
3/17/2022
The place is great help was wonderful and friendly. I will be going back again when necessary. 
asllan perovic
12/17/2021
I would give them infinite stars if I could!!!!! Rossmann Repair Group is HONEST, reliable, efficient, and very caring. My Macbook Pro (2017) had an extremely sticky and annoying spacebar... read more 
Shelby Clark
2/17/2022
fitter, happier, more productive. Plenty of flux, stickers that are almost impossible to remove :)Well recommended
Tim Goudie
8/21/2019
Very knowledgable staff 
Sam Cervantes
12/17/2021
Im really impressed with this business and the people who work here.I called another Macbook repair company in Brooklyn ( was closer to my office) and they wanted to run... read more 
N P.
11/15/2019
Would have given 10 stars if i could.
Streamers React
7/21/2019
Very knowledgable staff
Sam Cervantes
12/17/2021
I traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in... read more 
Samantha G.
8/10/2019
The logic board in my computer (barely a year old) stopped working out of nowhere. Apple quoted me between $700-$800, and because I was just barely out of my warranty,... read more 
grace baker
12/17/2021
"It's Alive!!!!" - Victor, Dr. FrankensteinI've been youtube-binging since the start of pandemic last year and have subscribed to Mr. Rossman's channel. I myself used to be a full time... read more 
Bryan G.
10/17/2021
Exterior is boarded up but fully functional inside
Jeriks Chellamkottu
12/17/2020
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.