We’ve never offered a discount for a review, and they’re awesome anyway.
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.