MacBook Water Damage Repair - Liquid Spills & More

Apple & BestBuy denied repairs on my Macbook due to lack of parts, biohazard, and/or liquid damage. Only issue I had was a bad battery. Rossman Repair Group replaced it for a fraction of what Apple charges and had a turn around time for a week and half with shipping from up north. Updates received through the entire process. Great service!

Take your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and honesty. After making a quick check - in my plain sight, NOT secretly behind closed doors - to determine that my laptop could probably be repaired, they walked me through the process and the cost structure. I would pay the basic repair cost ONLY IF THEY SUCCEEDED in repairing it. Also they would keep me informed and would not proceed with anything requiring an additional cost without obtaining my approval first. I agreed to start the process and was pleasantly surprised that there was also NO UPFRONT COST! That's how fair and confident they are!

I HIGHLY recommend RRG and would go there again for a repair in a heartbeat. Thank you RRG for giving me options, freedom and respecting and supporting out rights to repair. MY TECH, MY CHOICE!

My Mac Book Air was damaged by a water spill. I turned it on briefly, then it shut down and it would not boot up again. Knowing how damaging a liquid spill can be on a Mac Book, I reluctantly took it to the Apple Store to assess the damage. I was told at the Apple store that it would cost me at least $750.00 to have the hard drive replaced and that would be my only option. I was also encouraged to purchase a new one rather than putting that much money into it. I did not want to spend that kind of money so I went home feeling like all was lost. A local business near my home in West Chester Ohio highly recommended the Rossmann Repair Group in New York City. Reluctantly, I packed it up and sent it to this company after researching it online. I also called and talked to the owner describing the problem. He was very professional and personable. Within two weeks, I received a reply back from the owner through their website letting me know they had completed their assessment. I called again and spoke to the owner because there was no charge on the invoice. The owner said to me, "All we needed to do was an ultra-sonic cleaning, we cleaned a bit of gunk out of it and we don't feel like we should charge you anything". I was absolutely amazed at the integrity of this man and this company. He could have charged me hundreds of dollars for a repair, I would never have known. I HIGHLY recommend this company. It is rare that you find that level of honesty and integrity in a company. My laptop was cleaned and is now working like it were brand new. (see the photo below) All I paid this company was for shipping to return it back to me. Again, I would highly recommend this company. The Apple store will no longer be my first stop for issues concerning any of my Apple products. This guy and his company are the real deal.

They are the best! My daughter spilled water on her keyboard. Apple store would charge $750 even though we still are in warranty saying they don't cover water damage. Rossmann group fixed it would Q-tips and didn't charge me anything! just told me "next time bring in something really broken". Will tell all my friends to go here for tech need! I don't usually write reviews but they are just so great that I had to tell people!

These guys saved my life. Nowhere else in NYC would even attempt to repair my water-damaged laptop while trying to preserve the invaluable data on it. Rossman executed flawlessly, and even charged me $250 LESS than the original estimate. I won't even consider taking my computer anywhere else from now on, and you shouldn't either. Ultimate no brainer.

I would give them infinite stars if I could!!!!! Rossmann Repair Group is HONEST, reliable, efficient, and very caring. My Macbook Pro (2017) had an extremely sticky and annoying spacebar and was supposed to be eligible for Apple's free keyboard replacement service, so I took it into an Apple authorized repair shop. That shop took five days to open it after I dropped it off and then called me to say that since the internal liquid sensors went off, Apple would be charging me $1200 flat fee to make "any necessary repairs." So I took it to Rossmann and explained the situation. They first opened up the laptop and assessed the liquid damage. Rossmann assured me that there was no liquid inside the computer and everything would remain fine, they just had to replace my entire keyboard unfortunately. I planned to take the laptop home and think about it, but I turned around and brought it back to Rossmann because I figured the problem wouldn't get any better if I left it alone. They asked me to wait a few minutes in the store while they looked at it, and less than 10 minutes later came back and had fixed the stickiness by tweaking with the spacebar. Rossmann did all this for me FREE OF CHARGE. I will never go to any other computer or phone repair company.

I had the pleasure of visiting the Rossmann Repair Group in Austin one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again.

My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs.

In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence!

So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit.

Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!)

Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable)

Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity.

Very friendly, thorough, easy to get in touch with, and respond quickly in addition to fantastic work. I ended up spilling some water on my Macbook Pro that wasn't even a year old at the worst time possible (when I needed my laptop and the things on it most). I went to Apple and they quoted me $1400 and an additional 500$ for data recovery regardless of whether or not it was needed. Naturally, my things don't even get damaged in the same way other laptops do and my logic board was done for. Louis took a quick look at it the day I brought it in and said that the hard drive doesn't seem to be affected (something apple wanted to charge me $500 for). They kept in contact with me every step of the way. They got me a great price to replace the board and trackpad for half of what Apple wanted. Thank you, Louis and Steve. I hope I don't have to be the one to bring anything else to you guys, but if I do, I know where to go. Will definitely refer people. I'm also really enjoying the YouTube channel. Thanks again!

Got my Mac waterspilled. Quoted me a price and said they would try and if it didn't succeed they wouldn't charge! They tried changing the cpu 3 times but unfortunately due to Apple restricting parts, they couldn't do more but still a pleasant experience and much appreciated. 10/10 would go back again for more apple needs in the future.

Recovered a water damaged hard drive that I feared was a goner. Kevin was very helpful and took the time to answer all my questions. Friendly staff and I definitely recommend. Thanks!

They were fair and honest when I had a Mac book pro brought to them. My brother spilled something on it and they only charged for a cleaning. Apple wanted to charge over $800 for a new board.

These guys are LEGIT! Don't waste your time with anyone else. I had water damage in a newer iphone and had YEARS of pics which were not backed up. I was given a cost and time estimate reflective of what was on their website. Their service exceeded the high-points of both estimates. It was definitely not a drop-in the bucket cost, but worth the service. I was notified 24 hours later that my data recovery was complete. Unfortunately, my phone was not repairable but that didn't matter much to me anyway. Great service with these guys and glad to find them locally as well. If you're not in NYC- they will coordinate with you.

Let me first note that I have been in the computer repair business since 2002. Of course, computer repair encompasses a very wide spectrum these days, and my expertise is more in Windows/Mac software, networking and general upgrades. When it comes to board/circuit repair - that's not me. I let the pro's handle it. When it comes to Apple, if it's under warranty (or the Genius Bar folks are feeling kind) I will let them do the repairs, as I'm local in Orange County, CA. Now then, liquid damage to Mac's or out-of-warranty repair I trust only one firm - Rossmann Repair Group. I'm sure there is someone here local but after watching Louis's Youtube videos and experiencing their work first hand, I can confidently recommend them. It's a $25 trip across the country USPS Priority so no big deal. I also want to take this opportunity to thank Steve in particular who stays in communication and follows up promptly when necessary. Great job guys! Many thanks for the honesty, fairness, and quality work.

This is my second time sending my laptop for a repair. Liquid damage the first time and this time a broken screen. They are reasonable with prices (Apple quoted me the price I paid for the laptop!!) I was nervous at first, shipping it from Wisconsin but everything worked out great both times!!!

HIGHLIGHT & CONCLUSION******Overall I'm having a good experience with this store because they have great customer services, best third party replacement parts, justify price for those replacement parts, short estimate waiting time to fix the device, 1 year warranty, and good prediction of pricing and the device life conditions whether it can fix it or not.******* **Please read the whole ranting comments!!!!!!**This Repair Shops is the best, same as Louis Rossmann YouTube channel. *I know that Rosemann Repair Group doesn't offer "Original Apple parts" for those replacement but they offers the best quality NEW parts for those replacement, honestly I don't care either is original or not as long I'm able to use my iPhone 6s Plus*. All parts that the Rossmann Repair Group offers is mostly NEW from the third party. They also have great customer service and they actually told you the estimate cost of the product repairs unlike other repairs shops who don't tell you untill they perform a diagnostic and they also charge you a extreme expensive fees such as just opening the phone without any repairs fees and they mostly offer the cheap quality parts for those replacement. Today August 12, 2019 I bring my iPhone 6s Plus that won't turn ON, I'm mostly know what is the problem so I tell them my issue and what I'm thinking is the cause because basically my iPhone didn't water damage, my iPhone just randomly stop turning ON after I play a game on the phone and the low battery sign show up than I plugged into a charger to charge up but after 2 hour I still don't see my screen ON so I had done some research online and what I'm come out is basically 3 major reason might causing my device of not turning ON. 1 might be the battery too old and can't handle any high voltage anymore. 2 might be the screen LCD. And the third I'm very afraid that this is my issue and that is the logic board, a logic board replacement it almost cost like a brand new phone.*Even though Rossmann Repair Group replacement parts isn't original, at the same time it doesn't even matter because my device is already old enough*COMPARED WITH APPLE, APPLE PROBABLY HAVE ORIGINAL PARTS FOR THOSE REPLACEMENT BUT IS NOT GUARANTEE THAT WHETHER THOSE PARTS ARE "NEW" OR EVEN DOESN'T GUARANTEE THAT THEY GOTTA FIX IT FOR YOU. THEY MY REPLACE THE ENTIRE DEVICE FOR A HIGHER PRICE OE FORCING YOU TO BUY A NEW GENERATION IPHONE. APPLE ALSO MIGHT CHARGE YOU FOR JUST GETTING LOOK INSIDE OF YOU DEVICE. FINALLY, APPLE MIGHT LET YOU WAIT FOR 3-5 WEEKS OR EVEN THE WHOLE MONTHS. HIGHLIGHT & CONCLUSIONOverall I'm having a good experience with this store because they have great customer services, best third party replacement parts, justify price for those replacement parts, short estimate waiting time to fix the device, 1 year warranty, and good prediction of pricing and the device life conditions whether it can fix it or not. But however, Louis Rossmann if you reading my review please offers a iPad, iPhone or even a iPod touch for NEW customers to sign in and fill out the form because even though you offer a check it device/tablet, the device it doesn't even work properly but however Rossmann Repair Group take theirs jobs into the next level, the staff who work in the front door repair shop take out his personal iPhone for me to register/sign in/fill out the form. That is even better than a great customer service, is very very great customer service. That what I call the extreme customer service who take their jobs into the next level. "FUNNY STAFF"I know Louis is a YouTuber and need to edit sound, video, lighting, camera angle, etc but Louis take his video/audio editing into the next level by playing his staff recorded voice in the loud speaker. They have good communication skills with customer, the front Landy and the young men have very fun expression with customer.