Ethics & Integrity

Rossmann brings ethics back to the repair shop.

We are often asked – why a sheep? The sheep is a humble, kind animal, which we liken to our repair shop’s values & ethics. Sheep is the opposite of the car mechanic that tries to take you for $1500 because he knows you need your car back immediately, after it dies right outside his garage.

Humble: We do not perform jobs we cannot do properly.

You will hear us beg you to go elsewhere if we feel we are not the best fit for a job. Our goal is to make you happy, with taking your money as a side benefit. If we can only do one without the other, we will not take on the job. Occasionally people mistake this as a lack of desire to help them, but this could not be more wrong. If we are not the best fit for something – we just won’t do it.

Free estimates: we do not charge a diagnosis fee.

Taking apart your laptop to determine what is wrong with it costs $0 here. We believe diagnostic fees are predatory in the laptop repair business. For a spoken word diagnostic of your problem, there is no diagnostic fee.

Honesty – we don’t lie about your problem to milk you for more money.

We never misrepresent what we are doing, such as replacing an external hard drive cable and charging you for data recovery. Our workshop is set up uniquely – 90% of repairs happen where you can see what we do as we are working on your laptop.

Good will when the manufacturer will offer superior service to us.

We never let someone pay us for a repair that the manufacturer will perform for free. There are many occasions upon which you will be better off going to the OEM because your device may be covered under a warranty or a recall. When we know this to be the case, we’ll suggest you try them.

Convenience – a sense of urgency & appreciation for your time’s value.

We try our best to not keep you waiting on repairs we advertise. 99% of the time, our parts are always stocked and ready to go! We have an entire section of our store just for cataloging hundreds of different parts we use on a regular basis that are ready to go.

Real reviews on all social media platforms – no funny business!

We never review ourself, or bribe customers with discounts to leave in-store reviews. Our feedback has all been earned and reviews have been left at the customer’s discretion, NOT ours!