How supplier relations work. Success & failure is based on how you source your parts.

Good supplier relations help create success.

Early on, I wasn’t working with a lot of money, nor with a known reputation. Sure, I had a reputation from repairing studio gear, but that doesn’t translate over into what I was trying to do in this business. What gave me my competitive edge early on were my parts vendors.

Many legitimate repair shops have no vendor relationships.

Take advantage of this.

It was helpful when I realized early on that “legitimate” competition had no supply chain. During my exit-interview with my customers(which, btw, you should always conduct, more on this in the future), I heard my competitor’s failings over and over again. “I was going to use XYZ repair, but they didn’t have the part in stock.” Or, “I was going to use PLM computers but when they got the part in it was bad and I couldn’t wait anymore.”

Instant service creates legitimacy in the mind of your customer.

If you can offer service in 20 minutes in front of a customer, you are legitimate. Forget about the fact that you work out of a park instead of a store, forget that your idea of a receptionist is your bluetooth headset, forget about having a nice location. All those things make the other guy’s operation seem more legitimate. However, if you can do in 20 minutes what would take them a week – you’ll always win.

I based my business around the shortcomings of my “more legitimate” competition. I didn’t have a client base or a name built for myself, so I had to be better. One of the ways I created legitimacy for myself was through my parts vendors. I always had a proper supply chain. I knew my vendors, and they knew me. I kept quality stock and they cut me deals for being a regular. When something went wrong, I was always able to receive swift replacements.

Fair pricing makes you competitive.

Utilizing a good supply chain allowed me to purchase parts for standard prices, instead of the ripoff rates offered by eBay.

If we can purchase a part for $97 that costs $250 everywhere else, that puts us at a distinct advantage. We can offer a service for $275 and make $178, whereas others would have to offer the service at much higher prices, cutting them out of the loop. Or, they can come down to our price, and cut their own throats with a lack of profits.

The additional profits we netted as a result of utilizing proper supply chains was funneled back into the business, and the high volume of customers we gained as a result of offering fair pricing allowed me to grow my client base exponentially.

eBay is for people who cannot develop vendor relationships.

Talking to vendors requires work. You have to find them, which takes time. You have to find one that caters to what you’re looking for, and to find that; you have to know what you are looking for. What you value in a vendor. Then, you have to get them to care about you and your success. This is hard.

So, what do many repair shops do? They keep the training wheels on, and use eBay. This puts you at a significant advantage.

You can’t expect an eBay or Amazon vendor to care when something goes wrong.

You can’t expect overnighted RMAs or advance RMAs from eBay & Amazon vendors when you are just an order #.

When you order off of eBay or Amazon, you are $3 of profit. You are not a returning customer. You are not a business opportunity. You are not someone they know, or care about, and you’ll be treated accordingly.

Lengthy RMA procedures will be the kiss of death for your business.

When you’re waiting on a part for a customer, waiting for an RMA kills your business. You send the part back, wait a week, then they send it to you, wasting another week. This back & forth shipping time is very often the kiss of death that precludes your customer leaving your business with their device & going elsewhere; before leaving a lengthy review detailing your incompetence.

This RMA process is based on the single order – the $3 profit margin they’re looking at when making their decision. You’re being treated like three dollars. You’re being treated like your business is worth little more than a bottled Vitamin Water, because that’s what it’s worth to them.

Good faith gets you a better RMA policy.

Let’s talk about good faith. This is what overnighted RMAs and receiving replacements before they receive the bad part back is based on.

You have a vendor you’ve spent most of your parts budget with this year. You’ve stuck with this vendor even when their prices were 10% higher. You’ve stuck with them when they’ve been out of stock, returning to them after a onesie purchase from someone else. You don’t call their customer service staff to berate them when you receive a defect. This is a vendor that knows you by name. You’ve built up something called good faith with this vendor.

When deciding whether to send you a replacement overnight or an advance-RMA, they’re looking at more than the profit on one purchase. They’re looking at all the business you’ve done with them in the past as well as all the business you will be doing with them in the future, and they might just send you an advanced RMA with overnight shipping – which saves the business and allows you to satisfy your customer.

I cannot believe repair shops expect eBay vendors to trust them with advance RMAs!

Three years ago, I decided to count how many people sent back the defective part when we provided an advance RMA. An advance RMA is when we send a customer a new part before they send back the defect, and we provide them with a prepaid return shipping label to return the defect to us.

Out of 100 returns – 14 customers sent the old part back. Out of these 14 RMAs, 11 of them were fully functional.

The reason these people never sent back the old part is simple; there was no benefit. The label was prepaid, and the box was provided, but the two minutes they would have spent to do the honest thing and return our part was not worth it to them. There was no relationship there, so two minutes of time was an unacceptable waste to the customer. They were never going to use us again, so there was no need to work with us.

This bites both ways – there is no need, in this scenario, for the supplier to put forth effort to do the right thing. There is no relationship. There is a one time profit of $3, and you will be treated like your business is worth a bottle of Vitamin Water. You will be treated as someone they don’t know, and you will deserve it if you did not make an effort to establish a relationship with the vendor.

Quality vendor relationships allow you to achieve more and obtain a competitive advantage.

Vendor relationships even the playing field.

You do not need a lot of money, or an established business to work out a relationship with a new vendor. This is something that requires work, people skills, and an agenda. You need a specific mission & purpose to figure out what you want out of a vendor, and to go out there and achieve it. You need to also bring value to the relationship for them, whether by offering insight or information that they may not have that would be valuable to them.

Let’s take a look at those necessities.

  1. Work.
  2. People skills.
  3. Clear agenda.
  4. Mission & purpose.
  5. Information.
  6. Insight.

What do all of these necessities have in common? None of them require money.
Vendor relations even the playing field because you do not need to have money to obtain them. Sure, money helps, but if your business has little money and the other business has lots of money – vendor relations can be the leveling factor that allows you to compete.

Personalized relationships are key.

We don’t talk to our vendors when we need parts. We talk every day, regardless of what we need.

We discuss trends in the business. We discuss moves that other companies are making. We anticipate demand for parts and services, but it’s not all business. I’ve discussed family life, personal life, problems, hopes, and dreams with some. The propriater of my favorite vendor has even become one of my most trusted friends & advisors.

You want your vendors to know who you are. You want them to have an interest in you and your success. You want them to like you. You don’t want to express neediness, as if you need them to like you. Rather, you should act in a manner where they can’t help but like you.

Personalized relationships get you treated like a human being.

If you want to be treated like a client, instead of a customer, you want a personalized vendor relationship.

Customers get sold parts. Human beings get sold competitive advantages.

When iPhone 4/4S LCDs were being produced that didn’t work with old versions of iOS, who gets sold the batch that does? The customer, or the human being?

When Macbook Air screens were new to the market, who gets the first carton? The million dollar conglomerate customer, or the broke 23 year old human being?

See where I’m going with this? If you have a real relationship with the people you do business with, you will be kept in mind when something comes up that might skyrocket your business or keep you from stepping into a hole. Making sure you are seen as a human by the people you do business with starts with you. How you act, how you treat them, will all play a role in how they see you.

eBay only makes sense for small odds & ends that real vendors don’t sell.

eBay’s value is in the obscure, not in the commodities.

I believe eBay should be used when we are dealing with something rare. I don’t mean the kind of rare in which it is valuable, I mean the rare as in “rarely needed”, “rarely used”, “rarely sold” – the type of rare where it is not valuable. eBay is good for sourcing components that other vendors do not sell because it would make no financial sense to do so. Odds & ends.

What’s an odd or an end vs. a commodity?

Let’s say the cable that attaches the top case to the motherboard on a five year old, unpopular laptop. No real vendor in their right mind will sell this. A low amount of these laptops were ever sold, the laptop is worth very little as it is very old, and this part rarely if ever goes bad. It would make no sense for a real vendor to sell it. As a result, I will often look on eBay for it. This is an odd & end.

A commodity is a part that everyone has; something that can be acquired from many sources. A laptop LCD, an iPhone screen, a Macbook LVDS cable. You have options when purchasing these parts, and your option SHOULD be a vendor you have a long term relationship with.

eBay should be used for parts when you have no other sensible options!

When forced to use eBay for these items, USE EBAY WISELY!

When purchasing these small odds & ends for repairs, don’t use eBay expecting everything to go as planned.

If a customer is leaving in 3 days, DON’T TRUST PRIORITY MAIL TO GET IT THERE IN THREE DAYS!

Use Express Mail. And even then, give the customer the option of returning their device by mail, FedEx, or UPS incase it doesn’t come in in time.

Plan for disaster. Plan for it to take a day to ship. Plan for a snowstorm to hit the county in which the part is shipping from.

If it’s cheap and you’re making money, buy more than one!

If the cable or part you are ordering is $5-$25 and you are getting $150-$200, do yourself a favor – buy two. Buy them from different vendors. This way, when you get screwed by one of these vendors, you’re still able to offer good service to the customer.

Don’t expect this to be easy – it’s not supposed to be!

It pains me to watch technicians buy parts off of eBay and complain when they do not work.

Isn’t it beautiful to you that this is NOT easy?

If this were easy, customers would be doing the work themselves.

Don’t offer customers the same poor experience they would have repairing their own device!

When someone comes to you, they expect better. They expect an excuse-free, hassle-free experience. They came to you to avoid the pitfalls of delays, bad parts, & non-working junk that they must wait weeks to return.

What many repair shops do not realize is that by purchasing from eBay, they are offering their customers the risk of a bad experience that they came to the repair shop to AVOID!

These parts are not always going to work; you can’t be mad at that.

Don’t take it personally when things don’t work.

Many repair shop owners become personally agitated at vendors when they receive a defect. Even good vendors will become the target of anger when they ship a bad part.

Understand why these parts do not always work.

When you order an iPhone screen, you’re ordering a device with millions of small transistors inside of a thin glass layer, that cost about $15 to produce, that was sent to you in an envelope via the US Postal Service. How can you possibly expect every one to work?

I am not surprised when I receive a defect. I am surprised when more than 10% of them work!

There are, however, good reasons many eBay parts do not work.

Many eBay vendors take parts out of abandoned, ewasted, recycled machines to sell to you.

Let’s say a laptop is dead. It was tossed in an ewaste container.

A parts company will part it out and sell all of its parts on eBay. It is far easier to refund the customer who receives a defective part than it is to figure out which parts do & do not work inside of that laptop. It is built into their business model that they are selling broken parts which will have to be refunded, and you are purchasing these parts for mission critical repairs – YIKES!!!!

In conclusion!

Develop relationships with your vendors. Use these relationships to gain a competitive edge over your competition. Leverage that competitive edge to become more successful, and smile at your success, because you earned it through doing what’s right; instead of doing what’s easy.

iPhone & iPad parts – what matters, and where we source it from.

Today, we’re doing something unorthodox.

Most businesses in this industry refuse to give away information. We’ll be doing just that – I’m going to tell you

  • Who we purchase iPhone/iPad/iPod replacement parts from.
  • Why we purchase these parts from them.
  • What we look for when purchasing parts.

Our iParts come from Jack Telecom.

Jack Telecom is the company we have chosen above all others for our primary usages – supply to customers we like, and usage on repairs. You can contact their head of sales at [email protected]

Our judgment comes from varied experience.

We’ve been purchasing parts for these devices for over five years, and for a short period of time, our proprietar was a wholesaler of these parts. As such, we’ve ordered hundreds of thousands of screens from dozens of different vendors; not just for resale, but for our own personal use.

Jack Telecom offers defect rates to die for.

Over the years we’ve kept track of defect rates. Jack Telecom’s has consistently been the lowest. An order of 1300+ iPhone 4S LCDs has spawned less than eleven defects! This under 1% defect ratio is unheard of in the industry.

At our shop, we often don’t test the touchscreen functionality when fixing an iPad until after we’ve adhesed the digitizer into the iPad. Can you say the same for the parts you use now? If you can’t, you’re missing out.

Top tier packaging has a lot to do with this.

Defect rates this low are not just achieved through good parts & proper assembly. These parts travel 9000 miles to get here, and it’s often a rough ride.

Standard vendors put the screen into a little slip of bubblewrap and call it a day. Jack Telecom uses form fitting styrofoam molds with corrugated boxes for each LCD. Occasionaly Jack utilizes a combination of bubblewrap & an antistatic bag which is then placed into a corrugated box. These parts are then placed into a styrofoam protective box, which is then placed into a standard box.

Of all the vendors we’ve purchased from, none offered the quality packaging Jack does. You pay a small premium for it, but it is worth it to have the low defect rate offered by their company.

Defect rates aren’t everything – we use ’em to make sure they’re good, too.

Defect rates only tell a part of the story. Defects are when a customer returns a part. Many customers do not return a part if it works, and is “good enough.”

This is where wholesalers get in trouble. As most wholesalers are not end users of the parts they’re selling, they do not know if they’re getting the best. Their only metric is defect rate – as such, they will only know if what they are getting is “good enough” for it to not come back.

As users of the product, we work with them on a regular basis. We’ve not just sold pallets upon pallets of these parts, but we also install them into devices on a regular basis.

Our endorsement of Jack Telecom is based on a combination of in-depth, real world usage of their parts, in addition to the defect rate metric.

We ignore people who try to sell to us based on a single sample quantity.

There are tons of hotshot sales people who walk into our store, trying to get us to purchase their products based on showing them to us, but they miss the point. There are many  characteristics we utilize to distinguish quality that cannot be told from simply looking at a screen, such as

  • Quality of the LCD flex cable.
  • Quality of the adhesives used.
  • Thickness of LCD/glass in relation to the adhesive.
  • Consistency in quality.
  • Defect rate.

When companies manufacture cheap parts, they compromise in many areas. High image quality on the LCD of an iPhone screen is easy to obtain, if you compromise in other areas.  Let’s go over each one of these individually and go over why they matter.

The quality of the LCD flex cable is important because this bends as you install the part into a device. If the flex cable on the high-copy LCD is poorly made, it will actually stop the LCD from working when you plug it into the phone. You often have to fold the flex cable to install it into the phone. Many LCDs are sold where the simple process of plugging it in will break it!

The adhesives used are important because iPhone screens are held together by adhesive, not by screws. If the adhesive is low grade, the screen can come apart if the phone is left out in the sun!

The thickness of the glass and LCD used is important because a thicker LCD & glass leaves less room for proper adhesive. The cheaper LCDs are often thicker, and as a result, less adhesive can be used. If a thinner adhesive is used between the LCD & the glass, the glass will touch the LCD when it is pressed. If it touches the LCD, you will see what appears to be exploding blobs of color when you touch the screen. This is a common customer complaint, and the most often used excuse by a customer to not pay for service when you’re done with a repair.

Consistency in quality is very important as well. It matters not how good one part is, it matters if you can consistently manufacture this level of quality. You don’t need one part to be good, you need them all to be good! You need them all to not be defective.

The decision to purchase from a Chinese vendor should not always be to save X amount of money.

I have colleagues who balk at the prices Jack offers them. Sometimes Jack’s prices are 10% less than their local vendor. Sometimes Jack’s prices are 5% more than their local vendor! I often hear “In these cases, why in god’s name would I want to buy from them?“, to which I sigh, because you’re missing the point.

It’s not all about the money. Let’s do some math.

Let’s say a local vendor sells an iPhone 4S LCD for $24, and Jack is selling this for $22.50. We have two possible scenarios.

a) Local vendor is selling a Jack level part for $24, while paying $22.50.

b) Local vendor is selling a $15 part for $24, so they can actually make money.

B is what is happening. Yes, you might only save $1.50 from your decision to go to Jack, but you’ll be getting a much higher level of quality, all the while building relationships with other suppliers. If you are a consistent buyer, you might even wind up saving money.

Your customers are worth the extra money if you’re a repair services firm.

You fix devices. You make $40, $60, $120, or $250 whenever you perform a job. Sweating a dollar here and there is silly! Leave that to the wholesalers. Leave sweating a dollar or three here and there to companies with business models that are such that $3 is a 100% increase in profit to them.

Jack isn’t the cheapest Chinese vendor. You can buy $30 iPhone 5 Screens right now, and $15 iPhone 4/4S LCDs. What I want you to do here, is think about the cost savings, and think about how the additional hassle you cause your customers can undo all of your cost savings.

A small percentage of dissatisfied customers will never come back to give you an opportunity to make it right. These customers will cost you far more than what you save buying cheap junk.

Let’s say your iPhone 5 LCDs currently cost $43 from Jack. You find someone who sells them for $40. You fix eight of these per day. 8 * 30 * 3 = $720/month in savings.

Let’s say out of those 240 customers, eight of them have issues. Let’s say out of those eight people, two just don’t feel like going back. They get a new phone, or badmouth you to everyone they speak to. Let’s say each one of those people tells another 30 people that your services are terrible. If even three of them had a liquid damaged computer they would have brought you, that’s $300 per person you’re out, and the $720/month in cost savings is ruined.

The problem is, you will never know about the people who decide not to come back if they have an issue.

We use Jack Telecom parts because they give our customers the best overall experience with us, and they save us the highest amount of time. I am confident that any cost savings we would have had purchasing from other vendors is far outweighed in the amount of time we’ve been able to spend on other, higher profit repairs, because we weren’t wasting time performing warranty work for unhappy customers. I am confident that the customers who have recommended us to others who may not have if their repair were done poorly has made us far more profit than we could have ever hoped to save by cheaping out with another company’s iPhone screens.

Macbook glass – why you shouldn’t buy off eBay & Amazon.

Price isn’t everything.

I’ve always been outspoken against price shopping for parts to repair laptops. You want to arrange by lowest price – you’ll get precisely what you bargain for, and eBay & Amazon are two of the worst cespools when it comes to purchasing repair parts.

Good Macbook glass aint cheap!

Today I’d like to use the example of Macbook glass. This was brought in by a customer hoping to save a few bucks. We charge $100 in labor to replace the glass, but $150 with our part. He got this for $19.99. Here are a few of the things you get along with that cost savings of $30.01. We repair the glass on A1278 Macbooks and also sell the part for those so inclined to repair it themselves.

Crap glass has inferior packaging.

Good glass has a screen protector that is flush against the entire surface of the glass, applied at the factory at the time of production. You won't find dust, or any other junk under this protector.

Good glass has a screen protector that is flush against the entire surface of the glass, applied at the factory at the time of production. You won’t find dust, or any other junk under this protector.

The crap used glass has a white piece of paper over the backside of it. This is not factory applied, this is applied by a person - a lowly skilled one at that, who often eats over his work. You'll find dust and all sorts of crap between this piece of paper and the glass, as it is not sealed.

The crap used glass has a white piece of paper over the backside of it. This is not factory applied, this is applied by a person – a lowly skilled one at that, who often eats over his work. You’ll find dust and all sorts Crap glass has inferior packaging. of crap between this piece of paper and the glass, as it is not sealed.


Crap glass has bubble defects.

You'll have to look closely, click & zoom in to see. These defects cause angry customers, chargebacks,and bad reviews.

You’ll have to look closely, click & zoom in to see. These defects cause angry customers, chargebacks,and bad reviews.

Crap glass has discolored borders

Ok, so the $100 camcorder doesn't do a stellar job of getting this point across, but if you can see it with the crap JVC Everio, imagine how bad it is in person. The crap glass on the bottom isn't even black - it's grey.

Ok, so the $100 camcorder doesn’t do a stellar job of getting this point across, but if you can see it with the crap JVC Everio, imagine how bad it is in person. The crap glass on the bottom isn’t even black – it’s grey.


What does this mean for the repair shop?

You are giving your customers excuses to bargain with you. You are giving them reasons to say “I’m not happy with this – I’m not paying.” You’re giving them reasons to leave a bad review.

What does this mean for the customer?

You’re turning a beautiful, $1200 laptop into a piece of shit. The very part you interact with on a regular basis is tainted in a manner that, even if it is subtle, makes it shittier to work on.

The price difference between the good stuff and the garbage isn’t that great. So, say no to white paper!

The “original screen” myth – what you didn’t know about the screen you were told was original.

We get asked about whether we use original screens to fix iPhones on a regular basis. We’re compared to cheaper places that say they use original parts all the time. I want to clarify for a moment what “original parts” can be, and why the two words “original part” are not enough to make an informed decision on the quality of the part offered.

We claim to use original parts. So what? The other guy does too, and he’s cheaper.

Let’s assume the cheaper guy or gal is telling the truth. Most of the time they’re not – they have nothing to gain and everything to lose from telling you “no, it’s not original, it’s a knockoff.” Most will never tell you the truth. Let’s assume they’re telling you the truth and that they’re using an original part.

There are many different types of original! “Original parts” is a misleading term if not expounded upon.

The assembly method matters – how they’re put together.

The parts source for original parts matters – where the original part came from.

What is assembly and why does it matter?

Assembly is how the parts of the screen are put together.

The phone’s screen is composed of several parts. It looks like one part, however, your iPhone screen is comprised of several separate components.

  • LCD that makes the picture.
  • Touchscreen digitizer that senses your touch.
  • Glass that goes over the digitizer.
  • Frame that fits the screen into the phone.

A five year old can take an original glass, original digitizer, original frame, and original LCD and Elmer’s glue them all together. It’s still “original parts” – but I doubt you’d want that installed in your phone.

Improper assembly can cause inaccurate touch like typing P and O showing up, and display defects like messed up color. Our parts aren’t assembled by a backyard factory of amateurs. You can purchase parts assembled by Foxconn, parts assembled by equally equipt 3rd party factories, or parts assembled by junkyards.

Many parts we buy are assembled by Foxconn themselves, with the lowest industry defect rate.

What do you mean by parts source? It’s original or it isn’t!

Original parts can come from a factory, or they can come out of the garbage – literally.

Recycling is a common practice in our industry. Most of the time, all you did was crack the top glass – the image is still viewable. This creates a great recycling opportunity.

Most repair shops don’t want to bother replacing the glass by itself, along with all of the other work involved in repairing your phone. They replace the entire screen assembly, even if it’s just the glass that is broken, and throw away the old assembly.

These repair shops will give broken customer screens to refurbishers who replace the front glass and make them look like new. The refurbisher will sell these parts back to repair shops as new. then use these refurbished screens to fix other customers’ phones. The result is that your “new, original” screen literally came out of a repair shop’s trash bin!

Since the LCD he took out of the first customer’s phone came from a real iPhone, the LCD is technically “original.” HOWEVER – the LCD & touchscreen underneath are used, and they were probably dropped & beaten for god knows how long before being refurbished. It could have been in a toilet for all you know.

So why does this matter to you? Reliability. A refurbished screen has been dropped and used for years before it was installed in your phone. This makes it more likely to fail than a new part, but by the time it fails, your 30 or 90 day warranty is up, and you’re screwed.

We have confidence in the new screens we use and offer a one year warranty(unless you break it yourself).

Refurbs sound terrible. Why are they used???

Firstly, many companies selling refurbs are convenience, sales based businesses. They come directly to your store when you need parts, you don’t have to place an order. They’re always there reminding you when you need more stock.

Secondly, price. The price for these parts are excellent. We actually pay less for non-refurbs than the local refurbishers charge for their refurbs, but it did take five years of shopping around to establish these relationships. It is easier to purchase from the first refurbisher who walks through the door, than it is to spend time doing research into developing relationships with quality parts vendors.

Thirdly, appearance. Most new to the business do not know where to buy “original” LCDs. A refurbished part may have come out of someone else’s phone – but the upside is that it is indeed original, so the color quality looks the same as the original. This means that newbies to the business bypass a common customer complaint – “why doesn’t this look the same as my old screen?”

Refurbs are the easy way to eliminate price and quality issues in the short term. However, using refurbs is bad for the long term reputation of the repair business that chooses to utilize them.

Where we draw the line.

We also sell broken screens to refurbishers. The difference is we don’t buy them back – the transaction ends after they’ve given us money in exchange for the broken screens. We use that money to purchase new screens from a separate supplier.

I’ve worked with refurbishers for several years. Like everyone I do business with, I believe in good supplier relations – I have some great relationships with the refurbishers in the area; which is how I know that over half the repair shops in NYC buy these refurbs, knowing they are refurbs. I know them, by name. I’ve got some tact, so I’m not mentioning names. 🙂

My mother always told me not to shit where I eat. I’d like to expound on those wise words and suggest that iPhone repair shops do not shop with the vendors that will buy their trash. If someone will buy your broken screens, don’t buy theirs – you know exactly where the “new” screens they’re selling came from, and when your customers come back with flickering, intermittent issues, ask yourself if it’s worth the few bucks saved on refurbs.

Macbook Pro LCD full assemblies are available.

If you’ve broken the entire top portion of your Macbook Pro, you can now replace its entire display assembly yourself if you so desire without spending a fortune. Check out the options below.

A1278 13.3″ Unibody Macbook Pro LCD Screen Display Assembly for 2010

A1278 13.3″ Unibody Macbook Pro LCD Screen Display Assembly for 2009

BlackBerry Bold 9700 LCD Screen shortage.

The 002-111/23269 LCD has been in shortage for a while, which makes repair of the device difficult. LCDs available are mostly refurbished or used.

We just stocked up on a large quantity of new displays for this phone.

Rossmann Supply Group stocks the 001, 004, and 002 for the Bold 9700, so if you wish to use our BlackBerry Bold 9700 LCD Screen Replacement Service, not only do you get a new LCD – you save time. We stock the uncommon models as well, so if your phone does not use the standard 002 model, we do not have to order a part for you. It’s right here, in the Rossmann Supply stockroom.

A1226 & A1260 screen compatibility

The A1226 & A1260 model 15″ Macbook Pro uses many different LCDs, like many Macbooks of the same model. However, it is rare in that some of the LCDs used in this machine are not compatible.

Apple uses:





B154PW04 V.0

B154PW04 V.6

B154PW04 V.7




The last two, that begin with N154C6, are not compatible with the rest of the screens. Electronically, they are. Mechanically, the frames are different. If you put the wrong LCD into the wrong machine, on one side metal frame will stick out, and on the other side the LCD will be covered by the Macbook Pro frame.

Be wary of sites that do not tell you which LCD they are sending out. If they do not explicitly mention that it is the N154C6, or that it is not the N154C6, then you do not have any guarantee what you’re getting will properly fit into your machine!

Most machines use one of the former models, not the N154C6 – so most suppliers get away with not mentioning the Chi Mei models and only sending the LG. New suppliers notice the N154C6 has equal specifications and is cheaper, and think they’ll be slick by sending this out because most of the time Apple uses compatible LCDs in the same model machine.

All of the aforementioned models are now in a shortage. Rossmann stocked up on the LP154WP2(TL)(A3), so our Macbook Pro 15″ LCD screen repair & replacement service is still capped at $290 total, and our supply company is selling the part for $214.99, new, Grade A+, in factory sealed packaging.

a1181 Macbook LCD Screen shortage & solution

So, we’re getting to the point where there are 5 kinds of people selling a1181 Macbook LCDs such as the LP133WX1(TL)(A1), B133EW01 V.0, N133L1-L01, LTN133L1-L01, LP133WX1-TLC1, LP133WX1-TLN3 that get used for Rossmann’s a1181 Macbook Screen Repair.

  1. People who claim they are “new” because they hope you will not notice they’re used. Liars – this crap happens all the time with “dumpster diver” vendors, who differ from LCD brokers that only sell factory sealed, unused parts direct from the manufacturer
  2. People who will tell you they’re not new because they’re rare, but who hook the customer looking for a bargain.
  3. People who are out of stock.
  4. People who have tons of new stock left from an old order because they sell them slowly at high markup.
  5. People who sell them new who are running out of stock, and soon to be in category 1, 2, 3, or 4.

The problem is the people who sell to the people that you DIY & small shop users buy from tell people that they are new, but they are not. They then sell the part to you as new. This doesn’t mean they lied – if a 5 year old comes home and tells his mommy 2+2=5 because his teacher said so, he’s not lying. He believes it to be true.

The fact is that very soon there’ll be no factory sealed versions of those parts around anymore. So, people will have to either pay insane amounts of money, or put up with used displays.

Unless, someone finds a display that is factory new, compatible with the a1181 Macbook, made by a top manufacturer.

Carton of LT133DEVJK00

Carton of LT133DEVJK00


LCD label

LCD label



Meet the new LCD for the a1181 Macbook. Grade A+, factory sealed packaging. This isn’t junk that companies who target small Apple repair centers in Shenzhen city tout as new, as they remove it from an old machine to be cleaned and resold to you.

The best part? With the amount I’ve reserved, I can continue providing the service at a bargain, and provide small repair centers with these screens for less than the insane prices these have gone up to lately.