Our Blog

Louis Rossmann’s rants, tips, and ideas on the laptop repair industry.
Outsourcing laptop & cellphone repair: the benefits & tradeoffs.

Outsourcing can be a useful tool, or a business’s downfall. The success of outsourcing depends on its implementation. I’d like to discuss some of the pros and cons of outsourcing. Outsourcing helps provide consistency in work quality. Outsourcing can help a franchising business by providing consistency in experience.  It is difficult to start a business […]

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Can you just tighten this so it works??

Something every technician will encounter during their professional career - the customer radiating irritation and disdain that their services cost money.

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Macbook Repair in Brooklyn - new store opens January 1st at 522 3rd Avenue.

For those unwilling to cross over into Manhattan to save money, we're open in Brooklyn coming soon. The new store is fully LED lit for energy efficiency, and offers all the same values of our Manhattan location - no back room, honest technicians, no diagnosis fees, and low prices. We look forward to serving you! […]

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New location opening in Brooklyn shortly!

522 3rd Ave.

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Unauthorized repair shops = exploding iPhones.

http://www.zdnet.com/airborne-smoking-iphone-mishap-solved-1339337220/ You know that the minimum wage technicians at authorized repair shops never misplace screws.

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More thoughts on Groupon
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How the New York Post slanders hardworking technicians and gets away with it.

The New York Post defames working class technicians who lack the PR muscle to defend themselves, with fake sting operations and blatant lies in their article. What a rag! http://www.nypost.com/p/news/local/in_of_the_storm_cZbXPXlc5VWo52sI2aDmRN For those who don't feel like going through the TL;DR of my post in that article - jailbreaking and unlocking iPhones is VERY COMMON. Many […]

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Free diagnosis vs. written estimate - there is a difference.

We've offered a free diagnosis as long as we've been in business. This worked well. People wouldn't feel awry about leaving a machine, which increased our business, and I got to keep a clean conscience from not taking money unless we had actually repaired something. Time went by, we became more well known, and people […]

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link-sys, slandered by the New York Post!

http://www.nypost.com/p/news/local/in_of_the_storm_cZbXPXlc5VWo52sI2aDmRN My thoughts can be found in a comment in the article. They make it sound like the guy willingly works on stolen phones. They don't mention in the article they never told him the phones were stolen, or led on that they were hot in any way. I know Kumar from link-sys. He's a […]

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