They fix iPhone problems too. MacBooks being the owner (Louis Rossmann) speciality. This is the go to out of warranty repair shop.

These guys were super helpful. They did a data transfer for me from a dead 2011 Mac Air to a 2TB external hard drive. They literally made a clone of... read moreThese guys were super helpful. They did a data transfer for me from a dead 2011 Mac Air to a 2TB external hard drive. They literally made a clone of my hard drive for only $100. Now when I plug in the external to my new laptop, it's like a beautiful little USB of my entire old computer! So great. Apple Genius Bar WILL NOT do this data transfer for you. They only work on your computer if you can turn it on. Totally useless if your logic board is dead. The Rossman Group are real tech geniuses. They take off the back and do the manual work of examining the physical parts. Definitely go here instead of a brand name store. read less

Best place to get your Apple computer fixed!

This place is great. Louis streams on twitch and uploads his repair videos on Youtube. By watching his video, I fixed my 2013 15 inch Macbook screen backlight issue on... read moreThis place is great. Louis streams on twitch and uploads his repair videos on Youtube. By watching his video, I fixed my 2013 15 inch Macbook screen backlight issue on my own. Really Helpful, 100% Recommended! read less

I spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out... read moreI spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out that replacing the wifi card twice didn't work. One of his employees told me that something was wrong with the logic board and it'd be $325. I accepted this, knowing Apple would have charged me twice the price most likely.Two days later, I get a call in the morning that my machine is ready for pickup. I get there and ask the guy how much it'd be and he told me they won't actually charge me, and instead asked for a good tip. I left $40 in the tip jar. So there you go folks. 40 bucks for what would have cost hundreds at Apple. Skip the Apple Store and take your machine to Rossmann. read less

I had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in... read moreI had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost.I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite.Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it.Thanks guys! read less

Repaired my our MacBook last month. Excellent customer and speedy repair.

Another satisfied costumer!!! I had a Mac book Pro that needed to be put back together after i tried to replace the keyboard, didn't know that it had 50 micro... read moreAnother satisfied costumer!!! I had a Mac book Pro that needed to be put back together after i tried to replace the keyboard, didn't know that it had 50 micro screws holding the darn thing. Rossmann team where able to put it all back and had the laptop back in a matter of no time. Will recomend any one that has Mac products to trust Rossmann Repair Group to tackle any job at a fair price. read less

Went to a place by my house in White Plains, NY only to find out they were trying to rip me off. I called Rossman group and they told me... read moreWent to a place by my house in White Plains, NY only to find out they were trying to rip me off. I called Rossman group and they told me they had the part to my computer unlike the first place I went to. I brought my Macbook Air to Rossman Group and my cracks LCD was diagnosed immediately.They explained to me in detail what was wrong and allowed me to make the decision on what i wanted to do (unlike the other venue which tried to coerce me). The staff at Rossman told me the tech was not currently there but my computer would be ready in the morning. I received my computer back with in 24 hours. The service provided by Rossman and its staff was excellent. read less

I teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. I use it for lecture, lessons, student presentations and... read moreI teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. I use it for lecture, lessons, student presentations and all of my grading and internet at school. I had dropped the computer and it would not charge afterward. I called apple and they abandoned me. Their authorized repair people referred me to Louis before they abandoned me too. I showed up late on a Tuesday at his store frantic and worn out because this is my busiest time of the academic year. Frightened I would have to leave the computer there, Louis overheard me explaining I didn’t want the hard drive accidentally wiped and proceeded to start to analyze the problem. Then he gingerly opened up my tired computer and hooked power up from the inside, determined it was fixable and had some jolly guy in the back room hammer out the case for me while I waited. Then he put it all back together better than Humpty Dumpty and sent me on my way. I kept asking to pay him and he kept saying I could leave a tip if I wanted. I left a modest tip and thanked him and his really nice staff a few more times. I have never met anyone like this man. Yes Louis Rossmann is a true genius, unlike the misnomer coveted by apple technicians who are demeaning and often ineffective. Louis is talented, patient, and kind. And he’s a good teacher too. He treated my computer like it was a person and he treated me with dignity for wanting to rescue it. I hope he does well in his business. He seems happy but it bothers me that he says people are not quick to thank him. I wish more people knew the joys of being in the presence of his greatness and leaving so relieved you have your computer back that the rainstorm outside that night doesn’t annoy you. Thank you Louis, and I wish you deep happiness in your life. Keep up the greatness. If you ever need anything let me know. read less

Let me first note that I have been in the computer repair business since 2002. Of course, computer repair encompasses a very wide spectrum these days, and my expertise is... read moreLet me first note that I have been in the computer repair business since 2002. Of course, computer repair encompasses a very wide spectrum these days, and my expertise is more in Windows/Mac software, networking and general upgrades. When it comes to board/circuit repair - that's not me. I let the pro's handle it. When it comes to Apple, if it's under warranty (or the Genius Bar folks are feeling kind) I will let them do the repairs, as I'm local in Orange County, CA. Now then, liquid damage to Mac's or out-of-warranty repair I trust only one firm - Rossmann Repair Group. I'm sure there is someone here local but after watching Louis's Youtube videos and experiencing their work first hand, I can confidently recommend them. It's a $25 trip across the country USPS Priority so no big deal. I also want to take this opportunity to thank Steve in particular who stays in communication and follows up promptly when necessary. Great job guys! Many thanks for the honesty, fairness, and quality work. read less

What a gem.  Do not go elsewhere (including the apple store) to get your mac fixed.  Go here and get it done right at a reasonable price.

I'm the owner of Ballard Computes LLC in Indianapolis, Indiana. I recently had a problem with a motherboard in a Macbook Pro that needed a backlight fuse replaced. ... read moreI'm the owner of Ballard Computes LLC in Indianapolis, Indiana. I recently had a problem with a motherboard in a Macbook Pro that needed a backlight fuse replaced. The Rossmann Group had my computer back to me in 5 days. (From shipping to receiving it back) My backlight is working perfectly now!Any future repairs that I can not handle will be sent to this company for repair. One more thing. I had a quick question, called their number, and they answered in less than 5 rings. Not only that, it was the guy from the many videos this company has online answering the phone. That impressed me. Thanks again for doing great work. You have a new loyal customer in Indianapolis. read less

This company works wonders! They were able to fix my MacBook Pro logic board quickly, and to perfection. Couldn’t believe how fast the end to end process was for a... read moreThis company works wonders! They were able to fix my MacBook Pro logic board quickly, and to perfection. Couldn’t believe how fast the end to end process was for a mail in repair. Believe the hype!!!! This repair group is amazing! Would recommend anyone who is out of warranty or just didn’t purchase one. Send all repairs to this team! read less

I recommend that everyone use Louis Rossman's fantastic business for the repair of their apple products. His employees are very knowledgable, love what they do, and always bring a positive... read moreI recommend that everyone use Louis Rossman's fantastic business for the repair of their apple products. His employees are very knowledgable, love what they do, and always bring a positive attitude and energy when dealing with clientele. Most recently I recommended that my friend bring her 2016 Macbook Pro to Rossman Group, as her trackpad and keyboard were not functioning. As this is a common problem in the 2016 model, due to the ribbon cable connecting to the board in the center of the Macbook, the staff repaired her laptop in under two minutes. Notably, this service was performed immediately, even though my friend was a walk-in client with no reservation. Other stores will quote exorbitant prices for such a repair, including workbench fees, and will take anywhere from 1-3 weeks to have your macbook repaired, if at all. My friend was only charged for the new ribbon cable at a very reasonable price, without a workbench fee, and without a long wait. This is a truly impressive operation, and I will keep passing clients to Rossman Group whenever I can. It will be exciting to see their new space once it has opened in the near future. read less