I'm the owner of Ballard Computes LLC in Indianapolis, Indiana. I recently had a problem with a motherboard in a Macbook Pro that needed a backlight fuse replaced. ... read moreI'm the owner of Ballard Computes LLC in Indianapolis, Indiana. I recently had a problem with a motherboard in a Macbook Pro that needed a backlight fuse replaced. The Rossmann Group had my computer back to me in 5 days. (From shipping to receiving it back) My backlight is working perfectly now!Any future repairs that I can not handle will be sent to this company for repair. One more thing. I had a quick question, called their number, and they answered in less than 5 rings. Not only that, it was the guy from the many videos this company has online answering the phone. That impressed me. Thanks again for doing great work. You have a new loyal customer in Indianapolis. read less

Awesome company. I watch Louis’ videos all the time (which are amazing) and when I recently had an issue with my companies MacBook they were very quick to offer advice... read moreAwesome company. I watch Louis’ videos all the time (which are amazing) and when I recently had an issue with my companies MacBook they were very quick to offer advice which did not require me to spend money, let alone send in the laptop. So while I wasn’t a paying customer this time, if I ever need these services I won’t question going to The Rossman Group. read less

Highly recommend!! Had a MacBook that quit turning on and decided to send to the Rossmann Repair Group for repair rather than having the local Apple Store tell me it... read moreHighly recommend!! Had a MacBook that quit turning on and decided to send to the Rossmann Repair Group for repair rather than having the local Apple Store tell me it would be cheaper to buy a new one...I’m glad I did. These folks are Apple product repair experts! Highly recommend you give them a chance to diagnose and repair your Apple brand devices. read less

Visiting NYC From Europe. This Store was very helpful when our MacBook decided Not to Work anymore. 1 day. Problem solved. Thank You!

This place is fantastic! Honest, straightforward, savvy, and willing to accept a challenge. Rossmann took the time to work through a convoluted and tedious "new phone to ancient computer" sync... read moreThis place is fantastic! Honest, straightforward, savvy, and willing to accept a challenge. Rossmann took the time to work through a convoluted and tedious "new phone to ancient computer" sync issue and got me squared away same day (and on a Sunday)! Will definitely use them again! read less

His Edu-Repair-“live” Talks on YouTube while he is actually repairing computers, are inspiring, interesting and informative. He is like the Brilliant Uncle WE all wish WE had. Brave-Oh to RRG‼️

I was able to save BIG $ with his advice on Macs. Please do not stop making educational videos. Thank you!

I traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in... read moreI traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in Louis Rossmann's YouTube channel (in addition to its hilariousness and occasionally brilliant wit and wisdom). It was important to me to go to a repair store that I had trust and confidence in.Louis and his colleagues were extraordinarily diligent, professional, thorough, transparent and went far above and beyond what was necessary and greatly exceeded my expectations. This was literally the best customer service experience I can remember by far. I would recommend Rossmann Repair Group to anyone without reservations. Louis and his colleagues are also among the most uncompromisingly ethical professionals I've ever met - as another reviewer pointed out, they literally invest huge amounts of uncompensated time to educate customers on how systematically faulty MacBooks are despite having a business model reliant on people continuing to buy them.Seriously, if you care about your computer, time, money, data, etc., I wouldn't risk going anywhere else for MacBook repair. read less

Quick, painless, SUPER AFFORDABLE and super friendly. Got my MacBook Air fixed in minutes.

2 Macbook Air with Backlight problem, fixed flawlessly when Apple Caribbean and Apple France don't want to fix them unless they charge me $600++ to change the entire logic board,... read more2 Macbook Air with Backlight problem, fixed flawlessly when Apple Caribbean and Apple France don't want to fix them unless they charge me $600++ to change the entire logic board, thank you Rossmann Team, keep up the good work, you're doing great ! I'll tell my friends and everybody around. Thumbs up guys ! Thank you Louis. read less

Great experience!! Louis and his team fixed my Mac in less than 20min, saving me almost 50% of what they quoted me at the Apple store. Highly recommended.

Great service. Brought in my computer for a repair and the salesman took twenty minutes to explain why that repair was not necessarily a good idea and suggest alternatives. Really... read moreGreat service. Brought in my computer for a repair and the salesman took twenty minutes to explain why that repair was not necessarily a good idea and suggest alternatives. Really nice gesture for somebody who wasn't paying them any money. read less

Now I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having... read moreNow I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having a complete newbee to apple damage, I ended up at Apple Care where I got an estimate of 1200 bucks. It was sufficient to make me faint.I lost complete hopes and felt like stranded. I searched a lot on google and found multiple sites where they claimed that they will repair it in days time. But somehow reading all stars for Rossmann, I decided to go there. All the vacations and the workload they had, it took a while to get the laptop back as it was on day 1 but they nailed Apple Care in all ways.Service : Just as heard, got it repaired in exact timeframe as it was committed (couple of days in advance actually). Amazing service and clear communication on everything. I was told to call after 3 weeks (vacations and work load as mentioned) so I decided not to call in between and they themselves called me before that time.Quality : Seems just like day 1 when I first saw my laptop.Price : I had to pay only 40% of what I was told at Apple Care.. Nailed it completely.Advise : Don't be idiot like me to spill on the liquid on your laptop. If you somehow achieve to be an idiot, land up here.Recommended for sure 🙂 read less

I can't wait for my Mac to break down so Mr. Rossmann can fix it.

It's a friendliest macbook repair store in USA. Don't delay, visit rossmann store today 🙂