iMac FIXED!  One happy Mac owner!Knowledgeable, Qualified and Reasonably priced. What more can one ask for? These guys saved me the expense of a new system or Apple's greedy authorized... read moreiMac FIXED!  One happy Mac owner!Knowledgeable, Qualified and Reasonably priced. What more can one ask for? These guys saved me the expense of a new system or Apple's greedy authorized network. I love Apple equipment but if it breaks and you're past  Applecare, you may be at the mercy of Apple's mercenary group of authorized repair centers, or if you are lucky enough to find Rossman's, you should get a fair deal. Taking the glass screen off a 27in iMac for a hard drive replacement was something I didn't want to do myself though there are kits to do - it's risky business. Buying an iMac that is remotely close to what I have is astronomical in price. Louis Rossman and his well qualified team of real Mac genius' told me to save some money and get a recommended SSD on Amazon and bring it in. Though they said a week to 10 days and looked busy, I received an email 3 days later that my machine was ready. I saw distressed people with damaged laptops and Rossman's team gave them a diagnosis while they waited- or fixed it. My iMac seems to be working better than new and I will update this if I see otherwise. Louis Rossman makes videos about Apple and the repair industry that I found informative and entertaining - non-authorized reasonably priced places are under siege. He is part of the thread of "urban legends" and I saw one client ask for a selfie with him- A You Tube celebrity but more.  I was victim to a horrible screen repair on an iPad with junk parts done at an unauthorized dealer, which I write about extensively on Yelp. Finding the "right" repair center is critical and with the tools of Social Media- "Yelp" you can do it.  I sincerely believe if you come to Rossman- the job will be done right at a fair price. They put a screen protector on my iPad no charge-gratis. Perks of being a customer?You can't go wrong at this Apple repair center! It's not just for laptops. ***** read less

Very professional, they help me with my MacBook telling me that has warranty with the Apple and the cost will be free with them, I know if where unprofessional people... read moreVery professional, they help me with my MacBook telling me that has warranty with the Apple and the cost will be free with them, I know if where unprofessional people they don’t tell me nothing and charge me for the repairs. Honest people, very professional, highly recommend read less

My first experience with Rossmann been great. Very honest. The main person there ran diagnostics and figured the issue in few minutes and instead of trying to get business for... read moreMy first experience with Rossmann been great. Very honest. The main person there ran diagnostics and figured the issue in few minutes and instead of trying to get business for himself he directed me to a cheaper alternative compared to his work . Will definitely go back for all my Mac issues . read less

I had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in... read moreI had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost.I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite.Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it.Thanks guys! read less

Love this guy. Super cool, super chill and defiantly knowledgeable. Changed my track pad on my 2011 MacBook in less than :20 minuets. I would come back and will recommend... read moreLove this guy. Super cool, super chill and defiantly knowledgeable. Changed my track pad on my 2011 MacBook in less than :20 minuets. I would come back and will recommend his services. read less

After some confusion around parts that needed to be replaced the team at Rossmann Repair Group did an outstanding job of repairing and returning my MacBook Pro.  The only thing... read moreAfter some confusion around parts that needed to be replaced the team at Rossmann Repair Group did an outstanding job of repairing and returning my MacBook Pro.  The only thing that I would change is using stickers that are hard to remove and don't leave a residue on the computer - don't want to scratch the aluminum on the MacBook Pro!  Great Job!  Will use again! read less

Take your Mac elsewhere and you'll be sorry.

If you made the mistake of buying a MacBook it's ok, Louis is there to save the day with quality work at an extremely fair price.

Now I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having... read moreNow I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having a complete newbee to apple damage, I ended up at Apple Care where I got an estimate of 1200 bucks. It was sufficient to make me faint.I lost complete hopes and felt like stranded. I searched a lot on google and found multiple sites where they claimed that they will repair it in days time. But somehow reading all stars for Rossmann, I decided to go there. All the vacations and the workload they had, it took a while to get the laptop back as it was on day 1 but they nailed Apple Care in all ways.Service : Just as heard, got it repaired in exact timeframe as it was committed (couple of days in advance actually). Amazing service and clear communication on everything. I was told to call after 3 weeks (vacations and work load as mentioned) so I decided not to call in between and they themselves called me before that time.Quality : Seems just like day 1 when I first saw my laptop.Price : I had to pay only 40% of what I was told at Apple Care.. Nailed it completely.Advise : Don't be idiot like me to spill on the liquid on your laptop. If you somehow achieve to be an idiot, land up here.Recommended for sure 🙂 read less

I would just like to take the moment to give this company a five star review due to the amount of videos that this individual does on every single MacBook... read moreI would just like to take the moment to give this company a five star review due to the amount of videos that this individual does on every single MacBook and also model. The amount of effort that he puts into the videos on YouTube is incredible. The information that is provided in the know-how and how this company performs repairs on MacBook Pros and IMAcs is astonishing. There are very few people that will be completely transparent on the business that they run and operation. I just want to thank you personally for taking the time out of your busy schedule to show people the intense work that you do on these Apple computers. I have watched almost all of your videos on YouTube. I just want to let you know that the effort that you put into these videos does not go unwatched. Thank you again. Keep up the good work and never quit. The best thing that anybody could ever do is to do something that they're not good at so that way they become the best at it. I believe this is you. ???????????????? read less

Louis Rossmann has helped me immensely with his repair videos posted online, which I have used to successfully repair my own computers. I am a firm believer that his repair... read moreLouis Rossmann has helped me immensely with his repair videos posted online, which I have used to successfully repair my own computers. I am a firm believer that his repair group is one of few that can be trusted to repair your laptop. Just watch out because he puts an invoice sticker on there and you have to be a little stronger than a preschooler to pull it off, so if you are not stronger than a 2 year old get someone else to remove the sticker. ???? read less

I traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in... read moreI traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in Louis Rossmann's YouTube channel (in addition to its hilariousness and occasionally brilliant wit and wisdom). It was important to me to go to a repair store that I had trust and confidence in.Louis and his colleagues were extraordinarily diligent, professional, thorough, transparent and went far above and beyond what was necessary and greatly exceeded my expectations. This was literally the best customer service experience I can remember by far. I would recommend Rossmann Repair Group to anyone without reservations. Louis and his colleagues are also among the most uncompromisingly ethical professionals I've ever met - as another reviewer pointed out, they literally invest huge amounts of uncompensated time to educate customers on how systematically faulty MacBooks are despite having a business model reliant on people continuing to buy them.Seriously, if you care about your computer, time, money, data, etc., I wouldn't risk going anywhere else for MacBook repair. read less

Sent in my son's laptop to Rossmann group after watching a number of his videos on YouTube. I sent in the MacBook Air and actually was able to watch the... read moreSent in my son's laptop to Rossmann group after watching a number of his videos on YouTube. I sent in the MacBook Air and actually was able to watch the repair on livestream! Fixed fast and the video was fun. Best service ever! read less

Good guys, no nonsense, got the job done. Wasn't cheap ($353 for a macbook air screen repair) but looks like new and was available same-day.They also have secondhand laptops for... read moreGood guys, no nonsense, got the job done. Wasn't cheap ($353 for a macbook air screen repair) but looks like new and was available same-day.They also have secondhand laptops for sale, which is a viable option (macbook pros starting ~700). read less

I'm the owner of Ballard Computes LLC in Indianapolis, Indiana. I recently had a problem with a motherboard in a Macbook Pro that needed a backlight fuse replaced. ... read moreI'm the owner of Ballard Computes LLC in Indianapolis, Indiana. I recently had a problem with a motherboard in a Macbook Pro that needed a backlight fuse replaced. The Rossmann Group had my computer back to me in 5 days. (From shipping to receiving it back) My backlight is working perfectly now!Any future repairs that I can not handle will be sent to this company for repair. One more thing. I had a quick question, called their number, and they answered in less than 5 rings. Not only that, it was the guy from the many videos this company has online answering the phone. That impressed me. Thanks again for doing great work. You have a new loyal customer in Indianapolis. read less