I am so very impressed with their honesty. I live in California and my MacBook stopped turning on one day, I thought it was completely dead. I took it to... read moreI am so very impressed with their honesty. I live in California and my MacBook stopped turning on one day, I thought it was completely dead. I took it to the Apple store and they told me that they were not sure what was wrong but they could send it in and have it fixed with refurbished parts for $499. I didn't like the idea of refurbished parts so I took it to my local Tech 2 U repair shop. They informed me the logic board would have to be replaced and that it would be $799. I didn't like that price so I told them never mind. Luckily when I went to pick it up the guy told me that there is a company in NY that knows how to repair logic boards (apparently it's not common knowledge even for tech guys) he said to contact them and see what they can do. I called and they gave me an estimate on the phone and told me to mail it in. I was nervous about mailing it but I insured it for $2500 and crossed my fingers these guys were legit. A few days later they called and told me that I needed a keyboard replaced along with the logic board repaired and that it would be $525. I still liked this more than the apple price because it wasn't a refurbished logic board. I told them to move forward with it. I received the final bill of completion tonight and it said I owed $250 because they found out it was just a faulty keyboard only! Wow! They could have totally ripped me off and I would have never known. It's nice to know companies like this exist and from now on all my computer needs will be getting mailed to NY! Thank you! Can't wait to tell everyone I know! read less

Never been in Louis's store but he's a great human being! And as a computer technician i can say he's one of the bests i ever seen repairing computer motherboards!... read moreNever been in Louis's store but he's a great human being! And as a computer technician i can say he's one of the bests i ever seen repairing computer motherboards! Every day i learn something with this guy! He's my hero of the real life!!! And F*** Apple policies read less

I had a broken MacBook Pro "Core i5" 2.5 13" Mid-2012 (2.5 GHz Core i5 (i5-3210M)) laptop and needed a quote for potential repair via their mail-in service.Rossmann group immediately... read moreI had a broken MacBook Pro "Core i5" 2.5 13" Mid-2012 (2.5 GHz Core i5 (i5-3210M)) laptop and needed a quote for potential repair via their mail-in service.Rossmann group immediately responded to my customer support email, and provided a thorough run-down of the common issues with this specific make/model and provided a reasonably and fair quote to fix.Very impressed with their pre-sale customer support, and pricing. I recommend you consider giving this company a go! read less

Our company has directed many of our clients to this location for computer repair. They've all been very happy and I've had zero complaints. Louis is an upstanding individual in... read moreOur company has directed many of our clients to this location for computer repair. They've all been very happy and I've had zero complaints. Louis is an upstanding individual in the community I would highly recommend his business.  I will be glad to keep on supporting your company in the future for many years to come. Thanks for all your hard and detailed work. read less

Macbook broke and immediately took it here. Actually had a bit of miscommunication but there it was immediately resolved. Great, smart, caring people here.

I was able to save BIG $ with his advice on Macs. Please do not stop making educational videos. Thank you!

Best place to get your Apple computer fixed!

Well Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined... read moreWell Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined when they told me the price difference for a brand new macbook pro and the price to repair the one I currently possess. Now they said 755 for water damage, and honestly I was at my wit's end. Until I saw their vid, from one to another, I went to the store explained my situation in detail. Price, probable damage, and others, with a fair price. Well I'm writing from said mac, paid less, it was less severe than what Apple thought and I was satisfied completely by Rossman Group's service. I would recommend them to all of my family/friends. Thank You once again. read less

Sent in my son's laptop to Rossmann group after watching a number of his videos on YouTube. I sent in the MacBook Air and actually was able to watch the... read moreSent in my son's laptop to Rossmann group after watching a number of his videos on YouTube. I sent in the MacBook Air and actually was able to watch the repair on livestream! Fixed fast and the video was fun. Best service ever! read less

My USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked... read moreMy USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked them if it was the charging circuit and they specifically said "no".I mailed my Mac to Rossmann, and they correctly identified the problem as being the charging circuit after all. The repair was cheaper than Apple, was just as fast, and (because it didn't require replacing the logic board) I got to keep all of my data.Overall I couldn't be happier. I used the prepaid shipping box they sell, and the service was smooth and fast. read less

Extremely knowledgeable staff that care about fixing your device for far less than it would cost to replace it. Don't act like a jerk in here just because you are... read moreExtremely knowledgeable staff that care about fixing your device for far less than it would cost to replace it. Don't act like a jerk in here just because you are frustrated that your expensive machine is broken. The lady in front of me literally had her problem diagnosed (case opened, board examined, hard drive and ram tested) for free, mind you, only to discover that the issue was just her broken charger cable. She was complaining that they didn't contact her promptly during the Thanksgiving holiday. She was acting anxiously and kept trying to blame them until she found out she didn't owe them any money; then she ran out. Don't act like that. These are smart people that are trying to help you. read less

I spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out... read moreI spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out that replacing the wifi card twice didn't work. One of his employees told me that something was wrong with the logic board and it'd be $325. I accepted this, knowing Apple would have charged me twice the price most likely.Two days later, I get a call in the morning that my machine is ready for pickup. I get there and ask the guy how much it'd be and he told me they won't actually charge me, and instead asked for a good tip. I left $40 in the tip jar. So there you go folks. 40 bucks for what would have cost hundreds at Apple. Skip the Apple Store and take your machine to Rossmann. read less

They fix iPhone problems too. MacBooks being the owner (Louis Rossmann) speciality. This is the go to out of warranty repair shop.

Great repair of my MacBook, couldn't have been any quicker, it feels better than when I first got it!

After purchasing a non-OEM Macbook Pro battery replacement online, I was disappointed to find that it didn't work after many hours of plying out the old, glued-in batteries. I remembered... read moreAfter purchasing a non-OEM Macbook Pro battery replacement online, I was disappointed to find that it didn't work after many hours of plying out the old, glued-in batteries. I remembered from Youtube that there was a local guy in NY who specialized in Macbook repair, and I looked him up last night. I used their chat feature online, was directed to the online purchase for the battery part, and I picked up the part in person today. I'm now typing on my newly installed battery, and it's working great! read less