These guys are the BEST...capable, honest, fast and the best prices in NYC! I spilled Diet Coke all over my Macbook Air keyboard and thought that was the kiss of... read moreThese guys are the BEST...capable, honest, fast and the best prices in NYC! I spilled Diet Coke all over my Macbook Air keyboard and thought that was the kiss of death. They were able to repair it and replace all of the damaged parts for less than 1/5 the price that Apple or one of the other "Official Apple Repair Centers" was going to charge. They have another customer for life read less

I came back here for the second time earlier this year when I spilled water on my brand new 2019 macbook pro 15". Right when the water spilled, I turned... read moreI came back here for the second time earlier this year when I spilled water on my brand new 2019 macbook pro 15". Right when the water spilled, I turned it off, left it open, flipped it upside down and left it there for 3 days with a fan on it. Then I took it in to have it looked at. They told me that since it's so new, they didn't have any parts for it and wouldn't for a while, but they could still take a look at it and clean it thoroughly for free. The man working on it showed me where the water had gotten and told me what he was seeing the entire time. The only thing that ended up being damaged was the screen; the whole left side was filled with water. He said it would probably stay that way, but it wouldn't hurt anything. About a month and a half later, it dried up 99% and there's only one tiny piece left of it! So it's completely damage free. Again, this is the only place I'll ever go because I know everyone here is reliable and honest and kind. 🙂 read less

Honest, professional & courteous service . They replaced the screen of my MacBook Air in a matter of a couple of hours & the price was very fair. I highly... read moreHonest, professional & courteous service . They replaced the screen of my MacBook Air in a matter of a couple of hours & the price was very fair. I highly recommend Rossmann Group. read less

Macbook broke and immediately took it here. Actually had a bit of miscommunication but there it was immediately resolved. Great, smart, caring people here.

Had a liquid spilled macbook pro. Apple store gave a quote for $1100, which was the price I paid to buy the mac in first place. I was using my... read moreHad a liquid spilled macbook pro. Apple store gave a quote for $1100, which was the price I paid to buy the mac in first place. I was using my laptop by connecting a external keyboard for a long time. Found Rossmann videos on youtube, mailed in my laptop and week and a half later, my build in keyboard works just fine. Rossmann charged me a $175. Thank you! read less

Amazing, quick service AND it's really cheap. They will diagnose what's wrong with your electronic for free and then offer a price quote, which you don't have to take but... read moreAmazing, quick service AND it's really cheap. They will diagnose what's wrong with your electronic for free and then offer a price quote, which you don't have to take but it's fractions less than Apple repairs and other repair places. My MacBook retina screen was replaced for $4-500 less than Apple quoted me. I've also had iPhone batteries and buttons replaced.I've been here twice (in the morning) and received same day service both times. They're efficient and really know what they're doing when it comes to diagnosing and fixing your electronics. read less

Great experience!! Louis and his team fixed my Mac in less than 20min, saving me almost 50% of what they quoted me at the Apple store. Highly recommended.

I happened to find the owner Louis' YouTube video regarding the exact problem I had with my daughter's old MacBook Pro coincidentally. She had been told the entire motherboard needed... read moreI happened to find the owner Louis' YouTube video regarding the exact problem I had with my daughter's old MacBook Pro coincidentally. She had been told the entire motherboard needed replacing and, as a result, was cost prohibitive. These fine fine folks gladly fixed the machine after I shipped to them and they had it back to me in perfect working condition within 2 week's time. They charged me exactly what the estimate was. I would highly recommend them for repairs and also check out Mr. Rossmann's very informative YouTube channel which is chock full of useful information on business, technology and customer relations. read less

I had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro,... read moreI had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again.My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs.In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence!So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit.Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!)Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable)Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity. read less

They have repaired at least a half dozen Macbook Pro's for us, we used to use L2Computer and have switched to Rossman after having poor results and communication issues with... read moreThey have repaired at least a half dozen Macbook Pro's for us, we used to use L2Computer and have switched to Rossman after having poor results and communication issues with L2. Rossman delivers on their promises and gets repairs completed in at least half the time if not less, with much better quality of repairs. We used to have to mail computers back to L2 constantly and we have not had to mail a single one back to Rossman yet, although we understand things can happen. read less

Never been in Louis's store but he's a great human being! And as a computer technician i can say he's one of the bests i ever seen repairing computer motherboards!... read moreNever been in Louis's store but he's a great human being! And as a computer technician i can say he's one of the bests i ever seen repairing computer motherboards! Every day i learn something with this guy! He's my hero of the real life!!! And F*** Apple policies read less

I had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in... read moreI had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost.I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite.Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it.Thanks guys! read less

I have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and... read moreI have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and not-very-valuable computer. Rossmann could have just taken my money, but he gave me a lot of direct, in-depth and helpful information for nothing more than a thank you.In the event that I have something worth repairing, Rossmann will be my first stop. read less

I had an incredible experience with Rossmann. My computer had shut off without warning and wasn't turning back on. I took it to The Mac Support Store in Gowanus, which... read moreI had an incredible experience with Rossmann. My computer had shut off without warning and wasn't turning back on. I took it to The Mac Support Store in Gowanus, which was the first well-reviewed place that came up on Google, and they charged $30 for a diagnostic and then gave me an estimate saying my logic board was fried and it would cost $700 to repair. So I panicked and started asking around a cheaper fix. A friend recommended Rossmann for a second opinion and potentially a cheaper quote. I called and right off the bat they gave me a $325 quote to repair the logic board. When I took the computer in, the lovely gentleman at the counter opened my computer on the spot, in front of me (I'm already impressed by the transparency), took one look, wiped something off, plugged the computer in and turned it on. It was completely fixed. The logic board wasn't fried, there was just some rust on a connector, which he wiped off. I asked how much it would cost, and he said, "Nothing, I didn't do anything, just don't go back to that other place." And trust me, I won't!! I will be a very loyal Rossmann customer from here on out!! read less

I spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel... read moreI spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel and I was shocked. We sent my laptop in, they couldn't repair a part and had to replace it completely but they fixed my laptop 100% and it's working as if it was asleep for a few months. I am SHOCKED because I thought I would have to spend $$$$ on a new laptop which I don't have the money for. SO GLAD I found the Rossmann Group and for their quick service and how quickly my laptop was mailed back to me. 5 stars for sure! read less