Sent in my son's laptop to Rossmann group after watching a number of his videos on YouTube. I sent in the MacBook Air and actually was able to watch the... read moreSent in my son's laptop to Rossmann group after watching a number of his videos on YouTube. I sent in the MacBook Air and actually was able to watch the repair on livestream! Fixed fast and the video was fun. Best service ever! read less

Well Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined... read moreWell Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined when they told me the price difference for a brand new macbook pro and the price to repair the one I currently possess. Now they said 755 for water damage, and honestly I was at my wit's end. Until I saw their vid, from one to another, I went to the store explained my situation in detail. Price, probable damage, and others, with a fair price. Well I'm writing from said mac, paid less, it was less severe than what Apple thought and I was satisfied completely by Rossman Group's service. I would recommend them to all of my family/friends. Thank You once again. read less

I had an issue with GPU panics and slowness on my Mid 2010 Macbook Pro. I initially sent it to one of the outside repair shops that Apple recommended... read moreI had an issue with GPU panics and slowness on my Mid 2010 Macbook Pro. I initially sent it to one of the outside repair shops that Apple recommended (They have a list of of people who repair the old stuff). I initially sent to those guys and they couldn't fix the problem and said all of their diagnostics were ok??? I sent it to Rossman Group and BOOM it's fixed. Louis told me that it was a a flaw in that model with voltage jumps in the GPU. I told him about my experience with other repair shop and he told me that it was a very hard problem to diagnose. Louis knows his stuff for sure. If there was only one piece of constructive criticism I'd give is to have better communication, especially with their ticket system. I sent in the computer and they never gave me an ETA on when they probably will looked at it. I sent them communications through the ticket system it but never got a response. I eventually called a week later to follow up and I felt like they forgot about the ticket but they fixed it the next day (I could be wrong about them forgetting about it but that's how I felt). Just better communication overall on expectations would be nice, but it's not a deal breaker as my computer was finally fixed and I wasn't in a huge rush. Definitely would recommend Rossmann Repair. They know their stuff!!! read less

Our company has directed many of our clients to this location for computer repair. They've all been very happy and I've had zero complaints. Louis is an upstanding individual in... read moreOur company has directed many of our clients to this location for computer repair. They've all been very happy and I've had zero complaints. Louis is an upstanding individual in the community I would highly recommend his business.  I will be glad to keep on supporting your company in the future for many years to come. Thanks for all your hard and detailed work. read less

Great service, fixed my MacBook for half the price Apple wanted.

Much great, Louis answered all my macbook questions personally! Much impressive!

Never wrote a review on Yelp, today I have no choice but to write one. And I'm glad my first ever given review is a 5 star, because Rossmann Group... read moreNever wrote a review on Yelp, today I have no choice but to write one. And I'm glad my first ever given review is a 5 star, because Rossmann Group deserves it. My macbook wouldn't turn on. My first guess was my keyboard was faulty - and I think the power button is part of the keyboard or it's the logic board. Called in a week later saying the logic board is fine, I was delighted....  But there is a bunch of other things wrong with the macbook .... that would cost ~$675 to fix entirely. Louis ( I think it was him) told me over the phone at that price it's NOT worth spending the money to fix this model. Essentially they spent their time on my macbook,  then tells me not to give them my money because it's not worth it. I am impressed by that.Then he asked if I was in the market for a new laptop, which I said "im not sure" to, and he said ok (now that I think about it - I'm pretty sure if I said yes, he was going to give me recommendations on laptops, before I go out and buy another macbook like a dumbass). Since Louis said it wasn't worth fixing, I followed his advice and said dont fix it. I went in today to pick up my deadweight of a macbook. I tried to turn it on inside the store. And it works! Im not sure what they did but it works and I wasn't charged. They warned me there is corrosion inside, and that they arent sure if it'll continue functioning properly, even if it works at the moment. I asked which older macbooks to buy in case mine fails on me again and they helped me with that as well. So I walked out that store with a working macbook and a recommendation on which computer I should buy if my current one fails. All this without charging me a cent. TL;DR - You can trust them.P.S The day I dropped off my macbook, I discovered the boss has a Youtube channel, check it out! read less

Im really impressed with this business and the people who work here.I called another Macbook repair company in Brooklyn ( was closer to my office) and they wanted to run... read moreIm really impressed with this business and the people who work here.I called another Macbook repair company in Brooklyn ( was closer to my office) and they wanted to run an overnight diagnosis and then decipher the issue is/was. I told them the battery needed to be replaced ( as it was dying in 30 minutes). Long story short they told me it would take 2 days or so and I would have to potentially rent a laptop while they fixed it. ORRR I could pay an extra $40 to expedite it.Lucky I read their reviews and someone mentioned this place "Rossmann Repair Group".This place is awesome. They looked at the laptop, asked some questions took about 10 -15 minutes and then replaced the battery ( and I got a 1-year warranty ) that took another 5-10 minutes. I was in and out 30-40 minutes with a brand new battery and it looks like it's working out amazingly!This is the only place I will ever come to fix and or replace anything related to electronics! read less

Sent in a water damaged MacBook Air that another tech tried fixing by cleaning with alcohol unsuccessfully. Screws where missing on the back and from the fan. Rossmann fixed it... read moreSent in a water damaged MacBook Air that another tech tried fixing by cleaning with alcohol unsuccessfully. Screws where missing on the back and from the fan. Rossmann fixed it within 3 days and shipped it back working perfectly and with all the missing screws replaced. read less

My mom was in from out of town and had a problem with her computer. We got excellent, no non-sense advice and a great deal on a refurb, with a... read moreMy mom was in from out of town and had a problem with her computer. We got excellent, no non-sense advice and a great deal on a refurb, with a swift 24 hour turnaround. She's very happy! ???? read less

Are there honest guys in NYC?  I found a few at Rossman's group.  Thankfully, my nephew came across this group on YouTube.  It didn't look appealing from the front, but... read moreAre there honest guys in NYC?  I found a few at Rossman's group.  Thankfully, my nephew came across this group on YouTube.  It didn't look appealing from the front, but I didn't let that stop me.  I had been going to "Simple mac" on st marks place.  They didn't even open it & they were telling me I was a burnt out cable & needed some type of processor repaired.  They said it would be approx $850.  Take your laptop in and see what I'm talking about. I really hate dishonesty.Did "Simple Mac"  not review my work orders I had given them & forget they put in a new screen and examined the laptop for anything that looked damning? And that last repair was more than $800 too!   Taking advantage of people saddens me very much.  I'm stunned that they quoted me a price at random.  How many times have they done this? My repairs in the future are going directly to Rossmans.  I'll bring my important Mac and Apple products to Rossman repair group.  Trust me, they're very good & will tell u if ur products worth repairing, and only start work with a work order.I've heard them tell someone that it would beBetter to just buy a new orRefurbished laptop.   How's that for Honesty? I really like how they're honest, smart, and very low key.Check them out on YouTube! read less

Als Computerservice in München sehen wir uns oft die Videos auf dem Youtube-Chanel an und wir können nur sagen, da sind absolute Profis am Werk! Bewertungen von 4,8 bei der... read moreAls Computerservice in München sehen wir uns oft die Videos auf dem Youtube-Chanel an und wir können nur sagen, da sind absolute Profis am Werk! Bewertungen von 4,8 bei der Masse von Kunden sind eher selten. Danke Louis Rossmann und immer weiter machen. Ein paar Deppen gibt es immer und überall und natürlich Neider, aber da stehen wir drüber. read less

Great repair of my MacBook, couldn't have been any quicker, it feels better than when I first got it!

Went to a place by my house in White Plains, NY only to find out they were trying to rip me off. I called Rossman group and they told me... read moreWent to a place by my house in White Plains, NY only to find out they were trying to rip me off. I called Rossman group and they told me they had the part to my computer unlike the first place I went to. I brought my Macbook Air to Rossman Group and my cracks LCD was diagnosed immediately.They explained to me in detail what was wrong and allowed me to make the decision on what i wanted to do (unlike the other venue which tried to coerce me). The staff at Rossman told me the tech was not currently there but my computer would be ready in the morning. I received my computer back with in 24 hours. The service provided by Rossman and its staff was excellent. read less

Just got back my 2017 MacBook Air, they did a fantastic job on the repair, I can't say enough nice things about these guys, I would highly recommend them... read moreJust got back my 2017 MacBook Air, they did a fantastic job on the repair, I can't say enough nice things about these guys, I would highly recommend them for any Mac repair that you need. I will certainly be using them in the future. read less