Kevin did a great job recovering data from a 2015 Macbook Pro that went swimming in a lake. He recovered all my clients data with no issues and kept a... read moreKevin did a great job recovering data from a 2015 Macbook Pro that went swimming in a lake. He recovered all my clients data with no issues and kept a good line of communication. I could not believe it didn't cost thousands like other places and I was able to restore everything like it never happened.Give Kevin a raise Louis!! read less

Macbook broke and immediately took it here. Actually had a bit of miscommunication but there it was immediately resolved. Great, smart, caring people here.

Great experience! I contacted them about my slow iMac and they were able to diagnose the problem and quote the solution before I brought it in. Other places asked me... read moreGreat experience! I contacted them about my slow iMac and they were able to diagnose the problem and quote the solution before I brought it in. Other places asked me to bring the machine in before they could give me a quote which could turn out to be a fruitless effort. Quick turn around and friendly service. Would definitely recommend! read less

Fixed my “dead motherboard” MacBook and replaced my screen cable. Been running strong ever since. Amazing service

I've been coming here for the past year or so for all my mac repair needs. They're so honest and great with their services that they really deserve the incredible... read moreI've been coming here for the past year or so for all my mac repair needs. They're so honest and great with their services that they really deserve the incredible ratings. I brought in one of my computers for water damage- when I took it to Rossmann's, they truthfully told me that the cost of fixing the computer would outweigh the benefits of buying a new one, and even advised me on the best models of macs and PCs to consider! I'll be taking all my mac repairs here and telling my friends to do the same 🙂 read less

I've been following the YouTube tutorials since my family and I were in India on business. My son spilled Geteraid on my keyboard and my computer wouldn't come on after... read moreI've been following the YouTube tutorials since my family and I were in India on business. My son spilled Geteraid on my keyboard and my computer wouldn't come on after I opened it and cleaned it, laying it upside down for a week. To make the story short I took my computer to the shop while I'm in New York on business and did charged me $45.00 for a rush assessment. With in 1:45 minutes it was fixed 100% like new. MacBook Air 2013. My challenge was trusting my computer that has traveled through Europe, Southeast Asia and Latin America. Thank you Rossmann for such fast and excellent work. I will trust any of my Apple Products on to you and your staff. read less

Great experience!! Louis and his team fixed my Mac in less than 20min, saving me almost 50% of what they quoted me at the Apple store. Highly recommended.

It's a friendliest macbook repair store in USA. Don't delay, visit rossmann store today 🙂

Haven't personally gotten anything repaired from him, but he is nothing but knowledgable and cares about his customers from what I can tell. Screw Apple, go to him if you... read moreHaven't personally gotten anything repaired from him, but he is nothing but knowledgable and cares about his customers from what I can tell. Screw Apple, go to him if you need your mac repaired. read less

Let me first note that I have been in the computer repair business since 2002. Of course, computer repair encompasses a very wide spectrum these days, and my expertise is... read moreLet me first note that I have been in the computer repair business since 2002. Of course, computer repair encompasses a very wide spectrum these days, and my expertise is more in Windows/Mac software, networking and general upgrades. When it comes to board/circuit repair - that's not me. I let the pro's handle it. When it comes to Apple, if it's under warranty (or the Genius Bar folks are feeling kind) I will let them do the repairs, as I'm local in Orange County, CA. Now then, liquid damage to Mac's or out-of-warranty repair I trust only one firm - Rossmann Repair Group. I'm sure there is someone here local but after watching Louis's Youtube videos and experiencing their work first hand, I can confidently recommend them. It's a $25 trip across the country USPS Priority so no big deal. I also want to take this opportunity to thank Steve in particular who stays in communication and follows up promptly when necessary. Great job guys! Many thanks for the honesty, fairness, and quality work. read less

Highly recommend!! Had a MacBook that quit turning on and decided to send to the Rossmann Repair Group for repair rather than having the local Apple Store tell me it... read moreHighly recommend!! Had a MacBook that quit turning on and decided to send to the Rossmann Repair Group for repair rather than having the local Apple Store tell me it would be cheaper to buy a new one...I’m glad I did. These folks are Apple product repair experts! Highly recommend you give them a chance to diagnose and repair your Apple brand devices. read less

Never wrote a review on Yelp, today I have no choice but to write one. And I'm glad my first ever given review is a 5 star, because Rossmann Group... read moreNever wrote a review on Yelp, today I have no choice but to write one. And I'm glad my first ever given review is a 5 star, because Rossmann Group deserves it. My macbook wouldn't turn on. My first guess was my keyboard was faulty - and I think the power button is part of the keyboard or it's the logic board. Called in a week later saying the logic board is fine, I was delighted....  But there is a bunch of other things wrong with the macbook .... that would cost ~$675 to fix entirely. Louis ( I think it was him) told me over the phone at that price it's NOT worth spending the money to fix this model. Essentially they spent their time on my macbook,  then tells me not to give them my money because it's not worth it. I am impressed by that.Then he asked if I was in the market for a new laptop, which I said "im not sure" to, and he said ok (now that I think about it - I'm pretty sure if I said yes, he was going to give me recommendations on laptops, before I go out and buy another macbook like a dumbass). Since Louis said it wasn't worth fixing, I followed his advice and said dont fix it. I went in today to pick up my deadweight of a macbook. I tried to turn it on inside the store. And it works! Im not sure what they did but it works and I wasn't charged. They warned me there is corrosion inside, and that they arent sure if it'll continue functioning properly, even if it works at the moment. I asked which older macbooks to buy in case mine fails on me again and they helped me with that as well. So I walked out that store with a working macbook and a recommendation on which computer I should buy if my current one fails. All this without charging me a cent. TL;DR - You can trust them.P.S The day I dropped off my macbook, I discovered the boss has a Youtube channel, check it out! read less

Helped me over email ???? Thanks for helping to fix my customers Mac.

Fixed my broken MacBook!!! All employees very knowledgeable 🙂

I had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro,... read moreI had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again.My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs.In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence!So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit.Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!)Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable)Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity. read less