I could have not had a better experience with The Rossmann Group. After running there after work on the brink of hysterics. They calmly and quietly worked on my lap... read moreI could have not had a better experience with The Rossmann Group. After running there after work on the brink of hysterics. They calmly and quietly worked on my lap top. Assuming I was going to need the mother board replaced on top of the rush fee to fix it I was looking at around 400$. 35 minutes later, the charger was replaced, which cost $150 and the rush fee was $45 (which is very fair considering they took care of it that very moment). $200 later, it was well worth the money and the full attention paid to my situation. I am not sure the young woman's name that worked on my computer, but she is truly a professional and her ability to quickly and efficiently solve the issue was impressive. I am thankful I did not go through Apple, and I feel fortunate to live in a city where there are incredible small businesses like The Rossman Group. read less

Three are awesome! The keyboard on my MacBook Air was malfunctioning and I was prepared to have it replaced. When they opened it up they found some corrosion... read moreThree are awesome! The keyboard on my MacBook Air was malfunctioning and I was prepared to have it replaced. When they opened it up they found some corrosion and cleansed it up and didn’t have to replace the keyboard. Saved me a lot of money! A less honest place (I.e. Apple) for sure would have not done the less expensive fix. read less

These people are so smart and nice! I got my macbook pro repaired and cleaned up less in 30 mins! Supper Great Job!

2 Macbook Air with Backlight problem, fixed flawlessly when Apple Caribbean and Apple France don't want to fix them unless they charge me $600++ to change the entire logic board,... read more2 Macbook Air with Backlight problem, fixed flawlessly when Apple Caribbean and Apple France don't want to fix them unless they charge me $600++ to change the entire logic board, thank you Rossmann Team, keep up the good work, you're doing great ! I'll tell my friends and everybody around. Thumbs up guys ! Thank you Louis. read less

I had a MacBook Air which was dead because of logic board failure, I took it to apple store only to realize that it would take minimum 500$ to repair... read moreI had a MacBook Air which was dead because of logic board failure, I took it to apple store only to realize that it would take minimum 500$ to repair excluding tax and labor. I was horrified and found Rossman by god's grace on youtube. I sent my laptop and got it repaired with a fair price. read less

Highly recommend Rossman group watching his YouTube videos gave me great confidence in their ability to fix my laptop issue. I was going to New York anyway so thought I'd... read moreHighly recommend Rossman group watching his YouTube videos gave me great confidence in their ability to fix my laptop issue. I was going to New York anyway so thought I'd stop by as no one in the UK would be prepared to fix my fan connector issue. Thank you for saving my MacBook ! read less

These guys are tech ninjas with integrity. Exceptional service and professionalism from the moment I set foot in their shop. Apple said they couldn't diagnose my issue unless my machine... read moreThese guys are tech ninjas with integrity. Exceptional service and professionalism from the moment I set foot in their shop. Apple said they couldn't diagnose my issue unless my machine was sent off site and I should be prepared for at least 700$ in charges. Rossmann team on the other hand diagnosed and offered fairly priced solutions while I waited. Was blown away by the attentiveness, patience, sincerity and brilliance of their team. Didn't think service like this could be found anymore so had to leave this comment. read less

Spilled crap on my Macbook and it wasn't functional. I went to the Apple Store and they quoted me at $1240. I went here and in less than a week,... read moreSpilled crap on my Macbook and it wasn't functional. I went to the Apple Store and they quoted me at $1240. I went here and in less than a week, they fixed it for just $200. True heroes!!! read less

Had a MacBook Air screen repaired and the turn around and quality of work was amazing. Thanks guys. You will be seeing me soon, I have an iPhone 5... read moreHad a MacBook Air screen repaired and the turn around and quality of work was amazing. Thanks guys. You will be seeing me soon, I have an iPhone 5 battery to replace. read less

Never been in Louis's store but he's a great human being! And as a computer technician i can say he's one of the bests i ever seen repairing computer motherboards!... read moreNever been in Louis's store but he's a great human being! And as a computer technician i can say he's one of the bests i ever seen repairing computer motherboards! Every day i learn something with this guy! He's my hero of the real life!!! And F*** Apple policies read less

My wife's mac screen stopped working in Indonesia. No matter were we took it, it was 600 USD to fix. Well, I have been watching Louis for a... read moreMy wife's mac screen stopped working in Indonesia. No matter were we took it, it was 600 USD to fix. Well, I have been watching Louis for a while now 🙂 and truly enjoy it. Anyway, I had convince my wife to send the MAC to Rossmans once we got back to the US. It wasn't easy since they are not "authorized" repair company. I had to convince her that they were better than Apple. She hesitantly said yes and trusted my judgement. Well Louis, you guys came through. Not only did you guys replace the faulty screen but my wife said her mac looked cleaned up. She was very happy with the results. THANKS FOR NOT MAKING ME LOOK BAD!!!. 🙂 Oh.. Rossman Group charged me 600 USD. The same amount we would have paid to have the mac fixed in Indonesia. read less

I spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out... read moreI spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out that replacing the wifi card twice didn't work. One of his employees told me that something was wrong with the logic board and it'd be $325. I accepted this, knowing Apple would have charged me twice the price most likely.Two days later, I get a call in the morning that my machine is ready for pickup. I get there and ask the guy how much it'd be and he told me they won't actually charge me, and instead asked for a good tip. I left $40 in the tip jar. So there you go folks. 40 bucks for what would have cost hundreds at Apple. Skip the Apple Store and take your machine to Rossmann. read less

I would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a... read moreI would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a quarter). It was in perfect condition before that. The computer bugged out and shut down. I went to the Apple Genius Bar to get it looked at and hopefully fixed. Though friendly, they did nothing to actually help and just told me that I didn't get water on the hard drive, but since it wasn't turning on, I needed to buy a new laptop - never again will I go there. A friend I was complaining to suggested Rossman Group, which I wasn't far from so I thought it was worth a trip - and it certainly was! I regret not getting the service guy's name, but he assessed the issue and told me I only needed to replace the track pad cable ($75 + tax), while teaching me some things about hardware along the way (i.e. rice does nothing for liquid damage, Macbook Air's after 2017 are garbage, the screw driver to open your computer safely is a WHIA Pentable 4, etc). I've never been so thrilled to spend $75 before - vs. the $1,100 Apple tried to get me out of me for a new machine. My computer was saved and works perfectly as it should. Could not be more grateful - a miracle on First Avenue! read less

Let me first note that I have been in the computer repair business since 2002. Of course, computer repair encompasses a very wide spectrum these days, and my expertise is... read moreLet me first note that I have been in the computer repair business since 2002. Of course, computer repair encompasses a very wide spectrum these days, and my expertise is more in Windows/Mac software, networking and general upgrades. When it comes to board/circuit repair - that's not me. I let the pro's handle it. When it comes to Apple, if it's under warranty (or the Genius Bar folks are feeling kind) I will let them do the repairs, as I'm local in Orange County, CA. Now then, liquid damage to Mac's or out-of-warranty repair I trust only one firm - Rossmann Repair Group. I'm sure there is someone here local but after watching Louis's Youtube videos and experiencing their work first hand, I can confidently recommend them. It's a $25 trip across the country USPS Priority so no big deal. I also want to take this opportunity to thank Steve in particular who stays in communication and follows up promptly when necessary. Great job guys! Many thanks for the honesty, fairness, and quality work. read less

I spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel... read moreI spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel and I was shocked. We sent my laptop in, they couldn't repair a part and had to replace it completely but they fixed my laptop 100% and it's working as if it was asleep for a few months. I am SHOCKED because I thought I would have to spend $$$$ on a new laptop which I don't have the money for. SO GLAD I found the Rossmann Group and for their quick service and how quickly my laptop was mailed back to me. 5 stars for sure! read less