I am so very impressed with their honesty. I live in California and my MacBook stopped turning on one day, I thought it was completely dead. I took it to... read moreI am so very impressed with their honesty. I live in California and my MacBook stopped turning on one day, I thought it was completely dead. I took it to the Apple store and they told me that they were not sure what was wrong but they could send it in and have it fixed with refurbished parts for $499. I didn't like the idea of refurbished parts so I took it to my local Tech 2 U repair shop. They informed me the logic board would have to be replaced and that it would be $799. I didn't like that price so I told them never mind. Luckily when I went to pick it up the guy told me that there is a company in NY that knows how to repair logic boards (apparently it's not common knowledge even for tech guys) he said to contact them and see what they can do. I called and they gave me an estimate on the phone and told me to mail it in. I was nervous about mailing it but I insured it for $2500 and crossed my fingers these guys were legit. A few days later they called and told me that I needed a keyboard replaced along with the logic board repaired and that it would be $525. I still liked this more than the apple price because it wasn't a refurbished logic board. I told them to move forward with it. I received the final bill of completion tonight and it said I owed $250 because they found out it was just a faulty keyboard only! Wow! They could have totally ripped me off and I would have never known. It's nice to know companies like this exist and from now on all my computer needs will be getting mailed to NY! Thank you! Can't wait to tell everyone I know! read less

Brough a macbook air with spilled wine on the keyboard damage. It took motherboard replacement. Everything was done as promised, computer works fine since a year ago when repair was... read moreBrough a macbook air with spilled wine on the keyboard damage. It took motherboard replacement. Everything was done as promised, computer works fine since a year ago when repair was made. I recommend this repair shop to all my friends. read less

It's a friendliest macbook repair store in USA. Don't delay, visit rossmann store today 🙂

I have been fortunate enough to not have to send anything in, but if I ever need to get and apple computer fixed I will definitely send it here.

These guys are tech ninjas with integrity. Exceptional service and professionalism from the moment I set foot in their shop. Apple said they couldn't diagnose my issue unless my machine... read moreThese guys are tech ninjas with integrity. Exceptional service and professionalism from the moment I set foot in their shop. Apple said they couldn't diagnose my issue unless my machine was sent off site and I should be prepared for at least 700$ in charges. Rossmann team on the other hand diagnosed and offered fairly priced solutions while I waited. Was blown away by the attentiveness, patience, sincerity and brilliance of their team. Didn't think service like this could be found anymore so had to leave this comment. read less

Fixed my broken MacBook!!! All employees very knowledgeable 🙂

I traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in... read moreI traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in Louis Rossmann's YouTube channel (in addition to its hilariousness and occasionally brilliant wit and wisdom). It was important to me to go to a repair store that I had trust and confidence in.Louis and his colleagues were extraordinarily diligent, professional, thorough, transparent and went far above and beyond what was necessary and greatly exceeded my expectations. This was literally the best customer service experience I can remember by far. I would recommend Rossmann Repair Group to anyone without reservations. Louis and his colleagues are also among the most uncompromisingly ethical professionals I've ever met - as another reviewer pointed out, they literally invest huge amounts of uncompensated time to educate customers on how systematically faulty MacBooks are despite having a business model reliant on people continuing to buy them.Seriously, if you care about your computer, time, money, data, etc., I wouldn't risk going anywhere else for MacBook repair. read less

I came across this business on YouTube while trying to figure out the issue with my MacBook. I mailed my MacBook Air for repair and I was quoted $200-450 (If... read moreI came across this business on YouTube while trying to figure out the issue with my MacBook. I mailed my MacBook Air for repair and I was quoted $200-450 (If I recall correctly) and the actual repair was only $100. Of course each case would be different, but a bill lower than the estimate is always a nice surprise. The Apple Store wanted over $600 to repair the board and Rossman Group repaired this for $100.If you need any MacBook repairs I highly recommend you mail in your MacBook today!10/10 read less

Kevin did a great job recovering data from a 2015 Macbook Pro that went swimming in a lake. He recovered all my clients data with no issues and kept a... read moreKevin did a great job recovering data from a 2015 Macbook Pro that went swimming in a lake. He recovered all my clients data with no issues and kept a good line of communication. I could not believe it didn't cost thousands like other places and I was able to restore everything like it never happened.Give Kevin a raise Louis!! read less

Overall the experience with them was good! I got the glass repaired on my Macbook Pro and the job done was beautifully. The black rubber border wasn't melted or damaged... read moreOverall the experience with them was good! I got the glass repaired on my Macbook Pro and the job done was beautifully. The black rubber border wasn't melted or damaged like I've seen on other repairs. My only "complaint" (not an issue with the work done) was that I shipped my laptop to them Fed Ex ground and they received it in one day (I live in NJ). They shipped it back USPS and it took a week to get back to me. If I had known they were going to send it back regular postage, I would have paid to have it shipped back to me Fed Ex or UPS. Not a huge issue, but because I was leaving for school I had to have it forwarded. Other wise, thank you guys so much for the repair! As a college student looking for the cheapest, but also the best, repair, these guys were amazing. Thank you again! read less

I heard Louis repaired Biggie Smalls MacBook before he died.

I'm the owner of Ballard Computes LLC in Indianapolis, Indiana. I recently had a problem with a motherboard in a Macbook Pro that needed a backlight fuse replaced. ... read moreI'm the owner of Ballard Computes LLC in Indianapolis, Indiana. I recently had a problem with a motherboard in a Macbook Pro that needed a backlight fuse replaced. The Rossmann Group had my computer back to me in 5 days. (From shipping to receiving it back) My backlight is working perfectly now!Any future repairs that I can not handle will be sent to this company for repair. One more thing. I had a quick question, called their number, and they answered in less than 5 rings. Not only that, it was the guy from the many videos this company has online answering the phone. That impressed me. Thanks again for doing great work. You have a new loyal customer in Indianapolis. read less

I had an issue with GPU panics and slowness on my Mid 2010 Macbook Pro. I initially sent it to one of the outside repair shops that Apple recommended... read moreI had an issue with GPU panics and slowness on my Mid 2010 Macbook Pro. I initially sent it to one of the outside repair shops that Apple recommended (They have a list of of people who repair the old stuff). I initially sent to those guys and they couldn't fix the problem and said all of their diagnostics were ok??? I sent it to Rossman Group and BOOM it's fixed. Louis told me that it was a a flaw in that model with voltage jumps in the GPU. I told him about my experience with other repair shop and he told me that it was a very hard problem to diagnose. Louis knows his stuff for sure. If there was only one piece of constructive criticism I'd give is to have better communication, especially with their ticket system. I sent in the computer and they never gave me an ETA on when they probably will looked at it. I sent them communications through the ticket system it but never got a response. I eventually called a week later to follow up and I felt like they forgot about the ticket but they fixed it the next day (I could be wrong about them forgetting about it but that's how I felt). Just better communication overall on expectations would be nice, but it's not a deal breaker as my computer was finally fixed and I wasn't in a huge rush. Definitely would recommend Rossmann Repair. They know their stuff!!! read less

Videos, instilled a lot of confidence in the Group. Sent in Computer for repair. Was given options. Good follow up. If I ever buy another Mac... read moreVideos, instilled a lot of confidence in the Group. Sent in Computer for repair. Was given options. Good follow up. If I ever buy another Mac I will only let Rossmann group work on it whether or not its covered by Apple. I am very pleased. I wish Louis and his group all the best. read less

I recommend that everyone use Louis Rossman's fantastic business for the repair of their apple products. His employees are very knowledgable, love what they do, and always bring a positive... read moreI recommend that everyone use Louis Rossman's fantastic business for the repair of their apple products. His employees are very knowledgable, love what they do, and always bring a positive attitude and energy when dealing with clientele. Most recently I recommended that my friend bring her 2016 Macbook Pro to Rossman Group, as her trackpad and keyboard were not functioning. As this is a common problem in the 2016 model, due to the ribbon cable connecting to the board in the center of the Macbook, the staff repaired her laptop in under two minutes. Notably, this service was performed immediately, even though my friend was a walk-in client with no reservation. Other stores will quote exorbitant prices for such a repair, including workbench fees, and will take anywhere from 1-3 weeks to have your macbook repaired, if at all. My friend was only charged for the new ribbon cable at a very reasonable price, without a workbench fee, and without a long wait. This is a truly impressive operation, and I will keep passing clients to Rossman Group whenever I can. It will be exciting to see their new space once it has opened in the near future. read less