I found out about the Rosman group when I was having trouble with my laptop fan and I went to the apple store and they said there was an issue... read moreI found out about the Rosman group when I was having trouble with my laptop fan and I went to the apple store and they said there was an issue with my logic board and it would be $450 to replace it. I thought this was an unreasonable price, so I went online to try and find a cheaper alternative, and quickly came across the Rosman Group. Thought it may not look like much from the outside, just a small store front in the east village, the person there was very helpful and I could tell he know what he was doing. There wasn't any wait at all and he opened up my computer right in front of me and explained to me what he was doing. When he told me the price (which was around half of what I would have had to pay at apple) and I was considering it, he took a cotton swab and cleaned off some rust and stuff from the parts in the computer that were having issues, and then when he put it back together it was working fine! He didn't even charge me anything because he said he didn't replace any parts. I will be back if I have any other issues with any other mac products! 10/10 would highly reccomend to anyone who is having any issues with their mac products. Very nice environment, much lower prices than apple, and you won't have to sit around waiting for a technician to help you out. read less

Another satisfied costumer!!! I had a Mac book Pro that needed to be put back together after i tried to replace the keyboard, didn't know that it had 50 micro... read moreAnother satisfied costumer!!! I had a Mac book Pro that needed to be put back together after i tried to replace the keyboard, didn't know that it had 50 micro screws holding the darn thing. Rossmann team where able to put it all back and had the laptop back in a matter of no time. Will recomend any one that has Mac products to trust Rossmann Repair Group to tackle any job at a fair price. read less

I traveled to New York for a business trip and my MacBook Pro was having problems. Luckily I remembered Louis channel on YouTube and that’s when the light bulb came... read moreI traveled to New York for a business trip and my MacBook Pro was having problems. Luckily I remembered Louis channel on YouTube and that’s when the light bulb came up. So I sent it in. And got it back pretty quickly. Now I got a happy MacBook! Don’t delay call Rossmann today! (Ps: the owner is funny af, so be prepared to laugh your butt off) read less

Replaced the battery on my macbook pro. Quoted me the price on friday, done by monday, picked it up tuesday, 90 day guarantee. So much less hassel than genius bar.

Repaired my our MacBook last month. Excellent customer and speedy repair.

My USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked... read moreMy USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked them if it was the charging circuit and they specifically said "no".I mailed my Mac to Rossmann, and they correctly identified the problem as being the charging circuit after all. The repair was cheaper than Apple, was just as fast, and (because it didn't require replacing the logic board) I got to keep all of my data.Overall I couldn't be happier. I used the prepaid shipping box they sell, and the service was smooth and fast. read less

I spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel... read moreI spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel and I was shocked. We sent my laptop in, they couldn't repair a part and had to replace it completely but they fixed my laptop 100% and it's working as if it was asleep for a few months. I am SHOCKED because I thought I would have to spend $$$$ on a new laptop which I don't have the money for. SO GLAD I found the Rossmann Group and for their quick service and how quickly my laptop was mailed back to me. 5 stars for sure! read less

Even though I'm not Rossmann's customer but he still helped me by telling me the solution to repair a MacBook Pro through email. Rossmann is such a nice guy and... read moreEven though I'm not Rossmann's customer but he still helped me by telling me the solution to repair a MacBook Pro through email. Rossmann is such a nice guy and soooo willing to help people. A big thumb up for Rossmann. read less

I had a MacBook Air which was dead because of logic board failure, I took it to apple store only to realize that it would take minimum 500$ to repair... read moreI had a MacBook Air which was dead because of logic board failure, I took it to apple store only to realize that it would take minimum 500$ to repair excluding tax and labor. I was horrified and found Rossman by god's grace on youtube. I sent my laptop and got it repaired with a fair price. read less

My MacBook Pro battery was replaced in less than 15 minutes while I waited. Price was fair and reasonable. The owner and his staff were courteous and cordial.

I recommend that everyone use Louis Rossman's fantastic business for the repair of their apple products. His employees are very knowledgable, love what they do, and always bring a positive... read moreI recommend that everyone use Louis Rossman's fantastic business for the repair of their apple products. His employees are very knowledgable, love what they do, and always bring a positive attitude and energy when dealing with clientele. Most recently I recommended that my friend bring her 2016 Macbook Pro to Rossman Group, as her trackpad and keyboard were not functioning. As this is a common problem in the 2016 model, due to the ribbon cable connecting to the board in the center of the Macbook, the staff repaired her laptop in under two minutes. Notably, this service was performed immediately, even though my friend was a walk-in client with no reservation. Other stores will quote exorbitant prices for such a repair, including workbench fees, and will take anywhere from 1-3 weeks to have your macbook repaired, if at all. My friend was only charged for the new ribbon cable at a very reasonable price, without a workbench fee, and without a long wait. This is a truly impressive operation, and I will keep passing clients to Rossman Group whenever I can. It will be exciting to see their new space once it has opened in the near future. read less

His Edu-Repair-“live” Talks on YouTube while he is actually repairing computers, are inspiring, interesting and informative. He is like the Brilliant Uncle WE all wish WE had. Brave-Oh to RRG‼️

My macbook was very sad so I took it to Apple and they said my macbook needed to be completely replaced. Took it to Rossmann, and had them take a... read moreMy macbook was very sad so I took it to Apple and they said my macbook needed to be completely replaced. Took it to Rossmann, and had them take a second look. My macbook wasn't dead, there was just a little damage to the pins somewhere. Rossmann group saved my day and gave me the chance to enjoy more time with my macbook, without having to go to Apple ever again. read less

I am so very impressed with their honesty. I live in California and my MacBook stopped turning on one day, I thought it was completely dead. I took it to... read moreI am so very impressed with their honesty. I live in California and my MacBook stopped turning on one day, I thought it was completely dead. I took it to the Apple store and they told me that they were not sure what was wrong but they could send it in and have it fixed with refurbished parts for $499. I didn't like the idea of refurbished parts so I took it to my local Tech 2 U repair shop. They informed me the logic board would have to be replaced and that it would be $799. I didn't like that price so I told them never mind. Luckily when I went to pick it up the guy told me that there is a company in NY that knows how to repair logic boards (apparently it's not common knowledge even for tech guys) he said to contact them and see what they can do. I called and they gave me an estimate on the phone and told me to mail it in. I was nervous about mailing it but I insured it for $2500 and crossed my fingers these guys were legit. A few days later they called and told me that I needed a keyboard replaced along with the logic board repaired and that it would be $525. I still liked this more than the apple price because it wasn't a refurbished logic board. I told them to move forward with it. I received the final bill of completion tonight and it said I owed $250 because they found out it was just a faulty keyboard only! Wow! They could have totally ripped me off and I would have never known. It's nice to know companies like this exist and from now on all my computer needs will be getting mailed to NY! Thank you! Can't wait to tell everyone I know! read less

So happy someone recommended this place. They charged me half of what Apple quoted me for a small spill on my MacBook Air. And although they said it would take... read moreSo happy someone recommended this place. They charged me half of what Apple quoted me for a small spill on my MacBook Air. And although they said it would take 7-10 days, they emailed to say my computer was ready in 2. It's literally running like its brand new. I'm so grateful! The staff is fabulous! The guy who takes the computers is super friendly and helpful. And the front desk guy who quotes you is knowledgeable, fast, and cute. Im so excited to have saved $400. I'll be much more careful from now on. And God willing I won't have to come back. read less