I would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a... read moreI would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a quarter). It was in perfect condition before that. The computer bugged out and shut down. I went to the Apple Genius Bar to get it looked at and hopefully fixed. Though friendly, they did nothing to actually help and just told me that I didn't get water on the hard drive, but since it wasn't turning on, I needed to buy a new laptop - never again will I go there. A friend I was complaining to suggested Rossman Group, which I wasn't far from so I thought it was worth a trip - and it certainly was! I regret not getting the service guy's name, but he assessed the issue and told me I only needed to replace the track pad cable ($75 + tax), while teaching me some things about hardware along the way (i.e. rice does nothing for liquid damage, Macbook Air's after 2017 are garbage, the screw driver to open your computer safely is a WHIA Pentable 4, etc). I've never been so thrilled to spend $75 before - vs. the $1,100 Apple tried to get me out of me for a new machine. My computer was saved and works perfectly as it should. Could not be more grateful - a miracle on First Avenue! read less

Visiting NYC From Europe. This Store was very helpful when our MacBook decided Not to Work anymore. 1 day. Problem solved. Thank You!

My mom was in from out of town and had a problem with her computer. We got excellent, no non-sense advice and a great deal on a refurb, with a... read moreMy mom was in from out of town and had a problem with her computer. We got excellent, no non-sense advice and a great deal on a refurb, with a swift 24 hour turnaround. She's very happy! ???? read less

These people are so smart and nice! I got my macbook pro repaired and cleaned up less in 30 mins! Supper Great Job!

I am so very impressed with their honesty. I live in California and my MacBook stopped turning on one day, I thought it was completely dead. I took it to... read moreI am so very impressed with their honesty. I live in California and my MacBook stopped turning on one day, I thought it was completely dead. I took it to the Apple store and they told me that they were not sure what was wrong but they could send it in and have it fixed with refurbished parts for $499. I didn't like the idea of refurbished parts so I took it to my local Tech 2 U repair shop. They informed me the logic board would have to be replaced and that it would be $799. I didn't like that price so I told them never mind. Luckily when I went to pick it up the guy told me that there is a company in NY that knows how to repair logic boards (apparently it's not common knowledge even for tech guys) he said to contact them and see what they can do. I called and they gave me an estimate on the phone and told me to mail it in. I was nervous about mailing it but I insured it for $2500 and crossed my fingers these guys were legit. A few days later they called and told me that I needed a keyboard replaced along with the logic board repaired and that it would be $525. I still liked this more than the apple price because it wasn't a refurbished logic board. I told them to move forward with it. I received the final bill of completion tonight and it said I owed $250 because they found out it was just a faulty keyboard only! Wow! They could have totally ripped me off and I would have never known. It's nice to know companies like this exist and from now on all my computer needs will be getting mailed to NY! Thank you! Can't wait to tell everyone I know! read less

Best place to get your Apple computer fixed!

Als Computerservice in München sehen wir uns oft die Videos auf dem Youtube-Chanel an und wir können nur sagen, da sind absolute Profis am Werk! Bewertungen von 4,8 bei der... read moreAls Computerservice in München sehen wir uns oft die Videos auf dem Youtube-Chanel an und wir können nur sagen, da sind absolute Profis am Werk! Bewertungen von 4,8 bei der Masse von Kunden sind eher selten. Danke Louis Rossmann und immer weiter machen. Ein paar Deppen gibt es immer und überall und natürlich Neider, aber da stehen wir drüber. read less

After purchasing a non-OEM Macbook Pro battery replacement online, I was disappointed to find that it didn't work after many hours of plying out the old, glued-in batteries. I remembered... read moreAfter purchasing a non-OEM Macbook Pro battery replacement online, I was disappointed to find that it didn't work after many hours of plying out the old, glued-in batteries. I remembered from Youtube that there was a local guy in NY who specialized in Macbook repair, and I looked him up last night. I used their chat feature online, was directed to the online purchase for the battery part, and I picked up the part in person today. I'm now typing on my newly installed battery, and it's working great! read less

Good ethical service for computer board repair, specializes in rotten apples.

I had a MacBook Air which was dead because of logic board failure, I took it to apple store only to realize that it would take minimum 500$ to repair... read moreI had a MacBook Air which was dead because of logic board failure, I took it to apple store only to realize that it would take minimum 500$ to repair excluding tax and labor. I was horrified and found Rossman by god's grace on youtube. I sent my laptop and got it repaired with a fair price. read less

I spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out... read moreI spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out that replacing the wifi card twice didn't work. One of his employees told me that something was wrong with the logic board and it'd be $325. I accepted this, knowing Apple would have charged me twice the price most likely.Two days later, I get a call in the morning that my machine is ready for pickup. I get there and ask the guy how much it'd be and he told me they won't actually charge me, and instead asked for a good tip. I left $40 in the tip jar. So there you go folks. 40 bucks for what would have cost hundreds at Apple. Skip the Apple Store and take your machine to Rossmann. read less

I can't wait for my Mac to break down so Mr. Rossmann can fix it.

I had an issue with GPU panics and slowness on my Mid 2010 Macbook Pro. I initially sent it to one of the outside repair shops that Apple recommended... read moreI had an issue with GPU panics and slowness on my Mid 2010 Macbook Pro. I initially sent it to one of the outside repair shops that Apple recommended (They have a list of of people who repair the old stuff). I initially sent to those guys and they couldn't fix the problem and said all of their diagnostics were ok??? I sent it to Rossman Group and BOOM it's fixed. Louis told me that it was a a flaw in that model with voltage jumps in the GPU. I told him about my experience with other repair shop and he told me that it was a very hard problem to diagnose. Louis knows his stuff for sure. If there was only one piece of constructive criticism I'd give is to have better communication, especially with their ticket system. I sent in the computer and they never gave me an ETA on when they probably will looked at it. I sent them communications through the ticket system it but never got a response. I eventually called a week later to follow up and I felt like they forgot about the ticket but they fixed it the next day (I could be wrong about them forgetting about it but that's how I felt). Just better communication overall on expectations would be nice, but it's not a deal breaker as my computer was finally fixed and I wasn't in a huge rush. Definitely would recommend Rossmann Repair. They know their stuff!!! read less

Love this guy. Super cool, super chill and defiantly knowledgeable. Changed my track pad on my 2011 MacBook in less than :20 minuets. I would come back and will recommend... read moreLove this guy. Super cool, super chill and defiantly knowledgeable. Changed my track pad on my 2011 MacBook in less than :20 minuets. I would come back and will recommend his services. read less

Great service for all Apple computers, Great prices, and the very best honest cust service and prices. A must visit if you need any apple repairs, I have taken a... read moreGreat service for all Apple computers, Great prices, and the very best honest cust service and prices. A must visit if you need any apple repairs, I have taken a few Apple Mac books for repairs and unbeleivable honest people. They Will allways do the right for their cust. read less