I had spilled coffee on my MacBook Pro and I took it to a repair company near where I live. Worrying about what could be wrong, I stumbled across... read moreI had spilled coffee on my MacBook Pro and I took it to a repair company near where I live. Worrying about what could be wrong, I stumbled across one of Louis' videos. I was impressed about what I had listened to, I went and picked up my computer and shipped it from Kansas. It was during the holidays and I am sure the anticipation of wanting it completed and when it actually was didn't help. However, Steve was a gem and did communicate with me when I inquired via email or by phone. I am impressed by the price of the logic board repair and their expertise. It was worth the time and effort to send this to Rossman Group. I am glad my computer is back home and I am able to continue using it. Again, thank you Rossman Group for a job well done. read less

I am so very impressed with their honesty. I live in California and my MacBook stopped turning on one day, I thought it was completely dead. I took it to... read moreI am so very impressed with their honesty. I live in California and my MacBook stopped turning on one day, I thought it was completely dead. I took it to the Apple store and they told me that they were not sure what was wrong but they could send it in and have it fixed with refurbished parts for $499. I didn't like the idea of refurbished parts so I took it to my local Tech 2 U repair shop. They informed me the logic board would have to be replaced and that it would be $799. I didn't like that price so I told them never mind. Luckily when I went to pick it up the guy told me that there is a company in NY that knows how to repair logic boards (apparently it's not common knowledge even for tech guys) he said to contact them and see what they can do. I called and they gave me an estimate on the phone and told me to mail it in. I was nervous about mailing it but I insured it for $2500 and crossed my fingers these guys were legit. A few days later they called and told me that I needed a keyboard replaced along with the logic board repaired and that it would be $525. I still liked this more than the apple price because it wasn't a refurbished logic board. I told them to move forward with it. I received the final bill of completion tonight and it said I owed $250 because they found out it was just a faulty keyboard only! Wow! They could have totally ripped me off and I would have never known. It's nice to know companies like this exist and from now on all my computer needs will be getting mailed to NY! Thank you! Can't wait to tell everyone I know! read less

I'm the owner of Ballard Computes LLC in Indianapolis, Indiana. I recently had a problem with a motherboard in a Macbook Pro that needed a backlight fuse replaced. ... read moreI'm the owner of Ballard Computes LLC in Indianapolis, Indiana. I recently had a problem with a motherboard in a Macbook Pro that needed a backlight fuse replaced. The Rossmann Group had my computer back to me in 5 days. (From shipping to receiving it back) My backlight is working perfectly now!Any future repairs that I can not handle will be sent to this company for repair. One more thing. I had a quick question, called their number, and they answered in less than 5 rings. Not only that, it was the guy from the many videos this company has online answering the phone. That impressed me. Thanks again for doing great work. You have a new loyal customer in Indianapolis. read less

Louis Rossmann is as real as it gets man. The sheep may not be of your average sheep's color, but he's the real deal. He knows exactly what he is... read moreLouis Rossmann is as real as it gets man. The sheep may not be of your average sheep's color, but he's the real deal. He knows exactly what he is doing and he's the full sheep. Not half the sheep, but the full legit sheep. You can't go wrong with Louis Rossmann. Don't delay, ship your Mackbook to Rossmann Repair Group today. Get your data recovery needs, your PP3SHEEP HOT repaired, liquid damaged keyboards (including those beautiful butterfly....wait a second... I wouldn't classify those as keyboards...) screens, and all sorts of... fuses....missing a screw? Perhaps a short screw for those short holes? Rossmann Repair Group has everything you need. But seriously, this place will fix all your sheep related needs! read less

I was grateful to find Louis Rossmann on Youtube while I was searching for solutions to bring my mid-2010 Macbook Pro back to life in late 2018. I had a... read moreI was grateful to find Louis Rossmann on Youtube while I was searching for solutions to bring my mid-2010 Macbook Pro back to life in late 2018. I had a GPU panic issue that had  reduced my laptop to a worthless pile of  aluminum scrap. I was encouraged by Louis' honest, competent,  and no-nonsense approach to repairing Apple products. With total confidence, I packed up my laptop and sent it across the country to be repaired. RRG made every part of the process easy and transparent. I was informed a week after it had arrived that it was ready. The logic board repair had been successfully completed, I payed invoice, and it was sent back to me in a timely fashion (less than 6 business days). This was not the end of my experience though.When I received the laptop, it had been damaged during shipping through the carelessness of the carrier and no fault of RRG. I immediately called the shop and my issue was addressed with the utmost care and professionalism. Although I had to send my laptop back to replace the upper case through an insurance claim, Louis' representative Steve made the process painless and free of stress. I can report that my mid-2010 Macbook Pro is better than ever. I have put the machine through its paces and it is meeting all benchmarks. I will probably never buy another Mac but, I am glad that I have been able to get my money's worth out of my initial investment. I am so happy that there is an outfit like RRG that I can trust with all of my devices. Louis, Steve, and the techs have gained a loyal customer. I look forward to doing business with RRG and sending them good business. Thank you for everything. Many thanks,Robert ElderTicket #22920 read less

Highly recommend Rossman group watching his YouTube videos gave me great confidence in their ability to fix my laptop issue. I was going to New York anyway so thought I'd... read moreHighly recommend Rossman group watching his YouTube videos gave me great confidence in their ability to fix my laptop issue. I was going to New York anyway so thought I'd stop by as no one in the UK would be prepared to fix my fan connector issue. Thank you for saving my MacBook ! read less

ok so I haven’t actually had anything repaired yet but I’m going to bring in my CrApple MacbokPro cause the backlight suddenly decided to stop working (though I can see... read moreok so I haven’t actually had anything repaired yet but I’m going to bring in my CrApple MacbokPro cause the backlight suddenly decided to stop working (though I can see that there’s activity on the severely dimmed screen. I just geeked out for an hour watching Louis solder and clean boards and circuits and it was very satisfying t watch. He’s my guy for the job for sure. read less

Even though they said no to repairing my 2011 15inch macbook pro with AMD graphics I was completely impressed with the customer support given. I watch the YouTube channel related... read moreEven though they said no to repairing my 2011 15inch macbook pro with AMD graphics I was completely impressed with the customer support given. I watch the YouTube channel related to this shop and when this machine came to me I thought of literally no one else to send the machine to if they would service it. Thanks Rossman Group. If I ever need mac service you guys will be the first I contact. read less

Went to a place by my house in White Plains, NY only to find out they were trying to rip me off. I called Rossman group and they told me... read moreWent to a place by my house in White Plains, NY only to find out they were trying to rip me off. I called Rossman group and they told me they had the part to my computer unlike the first place I went to. I brought my Macbook Air to Rossman Group and my cracks LCD was diagnosed immediately.They explained to me in detail what was wrong and allowed me to make the decision on what i wanted to do (unlike the other venue which tried to coerce me). The staff at Rossman told me the tech was not currently there but my computer would be ready in the morning. I received my computer back with in 24 hours. The service provided by Rossman and its staff was excellent. read less

Great experience!! Louis and his team fixed my Mac in less than 20min, saving me almost 50% of what they quoted me at the Apple store. Highly recommended.

I can't wait for my Mac to break down so Mr. Rossmann can fix it.

Well Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined... read moreWell Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined when they told me the price difference for a brand new macbook pro and the price to repair the one I currently possess. Now they said 755 for water damage, and honestly I was at my wit's end. Until I saw their vid, from one to another, I went to the store explained my situation in detail. Price, probable damage, and others, with a fair price. Well I'm writing from said mac, paid less, it was less severe than what Apple thought and I was satisfied completely by Rossman Group's service. I would recommend them to all of my family/friends. Thank You once again. read less

I had an issue with GPU panics and slowness on my Mid 2010 Macbook Pro. I initially sent it to one of the outside repair shops that Apple recommended... read moreI had an issue with GPU panics and slowness on my Mid 2010 Macbook Pro. I initially sent it to one of the outside repair shops that Apple recommended (They have a list of of people who repair the old stuff). I initially sent to those guys and they couldn't fix the problem and said all of their diagnostics were ok??? I sent it to Rossman Group and BOOM it's fixed. Louis told me that it was a a flaw in that model with voltage jumps in the GPU. I told him about my experience with other repair shop and he told me that it was a very hard problem to diagnose. Louis knows his stuff for sure. If there was only one piece of constructive criticism I'd give is to have better communication, especially with their ticket system. I sent in the computer and they never gave me an ETA on when they probably will looked at it. I sent them communications through the ticket system it but never got a response. I eventually called a week later to follow up and I felt like they forgot about the ticket but they fixed it the next day (I could be wrong about them forgetting about it but that's how I felt). Just better communication overall on expectations would be nice, but it's not a deal breaker as my computer was finally fixed and I wasn't in a huge rush. Definitely would recommend Rossmann Repair. They know their stuff!!! read less

Definitely the guy to go when you have a computer problem. Courteous, competent, fast. You won't regret it.

I sent my MacBook air, with liquid, damage to Rossman repair.  I have been watching their YouTube videos for more then a year and enjoyed the videos and also felt... read moreI sent my MacBook air, with liquid, damage to Rossman repair.  I have been watching their YouTube videos for more then a year and enjoyed the videos and also felt confident that they could  fix the liquid damage issue. I watched Louis repair on cam, many laptops with liquid damage, ones that Apple refused to touch. So after senting it to them, I got an email telling me that they could fix the damage, but it needed a part to be replaced.  The estimate for parts and labor was reasonable and fair, I gave them the go-ahead. A week or two later since I had not heard anything, so I sent an e-mail asking them to send a bill so I could pay for the repair. After still not hearing anything back, I called.  I was told they now discovered that it needs a second part, and it would be an additional charge. I gave them a go ahead over the phone for the additional amount. Again I waited and never heard back. Once again I called and this time I was told that the laptop could NOT be fixed and the explanation given was very vague and ambiguous.  The person on the phone and did not offer to continue to find the problem and fixing it. I do understand that every broken laptop is not repairable, but it seems they gave up without really trying very hard.  This all took place about a month ago and just today I watched Lewis' latest video about "aerning a 5 star review". I chose to have the laptop return to me, clearly my choice, so after paying round-trip shipping ($50) I'm left with a non working computer.Maybe it's just my luck that I am the one in a thousand customers with a liquid damage laptop that cannot be fixed.I still think Rossmann repair is a good organization, and Lewis is a great YouTuber. read less