I would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a... read moreI would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a quarter). It was in perfect condition before that. The computer bugged out and shut down. I went to the Apple Genius Bar to get it looked at and hopefully fixed. Though friendly, they did nothing to actually help and just told me that I didn't get water on the hard drive, but since it wasn't turning on, I needed to buy a new laptop - never again will I go there. A friend I was complaining to suggested Rossman Group, which I wasn't far from so I thought it was worth a trip - and it certainly was! I regret not getting the service guy's name, but he assessed the issue and told me I only needed to replace the track pad cable ($75 + tax), while teaching me some things about hardware along the way (i.e. rice does nothing for liquid damage, Macbook Air's after 2017 are garbage, the screw driver to open your computer safely is a WHIA Pentable 4, etc). I've never been so thrilled to spend $75 before - vs. the $1,100 Apple tried to get me out of me for a new machine. My computer was saved and works perfectly as it should. Could not be more grateful - a miracle on First Avenue! read less

I spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel... read moreI spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel and I was shocked. We sent my laptop in, they couldn't repair a part and had to replace it completely but they fixed my laptop 100% and it's working as if it was asleep for a few months. I am SHOCKED because I thought I would have to spend $$$$ on a new laptop which I don't have the money for. SO GLAD I found the Rossmann Group and for their quick service and how quickly my laptop was mailed back to me. 5 stars for sure! read less

It's a friendliest macbook repair store in USA. Don't delay, visit rossmann store today 🙂

Sent in a water damaged MacBook Air that another tech tried fixing by cleaning with alcohol unsuccessfully. Screws where missing on the back and from the fan. Rossmann fixed it... read moreSent in a water damaged MacBook Air that another tech tried fixing by cleaning with alcohol unsuccessfully. Screws where missing on the back and from the fan. Rossmann fixed it within 3 days and shipped it back working perfectly and with all the missing screws replaced. read less

Kevin did a great job recovering data from a 2015 Macbook Pro that went swimming in a lake. He recovered all my clients data with no issues and kept a... read moreKevin did a great job recovering data from a 2015 Macbook Pro that went swimming in a lake. He recovered all my clients data with no issues and kept a good line of communication. I could not believe it didn't cost thousands like other places and I was able to restore everything like it never happened.Give Kevin a raise Louis!! read less

Came in with a water damage on my Macbook Pro. My laptop wasn't charging, keyboard and trackpad not working. It took about a week for guys to fix everything, also... read moreCame in with a water damage on my Macbook Pro. My laptop wasn't charging, keyboard and trackpad not working. It took about a week for guys to fix everything, also ended up getting a new logic board, keyboard and trackpad. Fair pricing and everything works great. Thank you! read less

Just talked with Rossmann Group about temp sensors on my 2013 iMac. They are much more helpful than Apple will ever be .Highly recommend these guys. Highly reccomend following Louis... read moreJust talked with Rossmann Group about temp sensors on my 2013 iMac. They are much more helpful than Apple will ever be .Highly recommend these guys. Highly reccomend following Louis on youtuYo . read less

Great service. Brought in my computer for a repair and the salesman took twenty minutes to explain why that repair was not necessarily a good idea and suggest alternatives. Really... read moreGreat service. Brought in my computer for a repair and the salesman took twenty minutes to explain why that repair was not necessarily a good idea and suggest alternatives. Really nice gesture for somebody who wasn't paying them any money. read less

I teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. I use it for lecture, lessons, student presentations and... read moreI teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. I use it for lecture, lessons, student presentations and all of my grading and internet at school. I had dropped the computer and it would not charge afterward. I called apple and they abandoned me. Their authorized repair people referred me to Louis before they abandoned me too. I showed up late on a Tuesday at his store frantic and worn out because this is my busiest time of the academic year. Frightened I would have to leave the computer there, Louis overheard me explaining I didn’t want the hard drive accidentally wiped and proceeded to start to analyze the problem. Then he gingerly opened up my tired computer and hooked power up from the inside, determined it was fixable and had some jolly guy in the back room hammer out the case for me while I waited. Then he put it all back together better than Humpty Dumpty and sent me on my way. I kept asking to pay him and he kept saying I could leave a tip if I wanted. I left a modest tip and thanked him and his really nice staff a few more times. I have never met anyone like this man. Yes Louis Rossmann is a true genius, unlike the misnomer coveted by apple technicians who are demeaning and often ineffective. Louis is talented, patient, and kind. And he’s a good teacher too. He treated my computer like it was a person and he treated me with dignity for wanting to rescue it. I hope he does well in his business. He seems happy but it bothers me that he says people are not quick to thank him. I wish more people knew the joys of being in the presence of his greatness and leaving so relieved you have your computer back that the rainstorm outside that night doesn’t annoy you. Thank you Louis, and I wish you deep happiness in your life. Keep up the greatness. If you ever need anything let me know. read less

My MacBook Pro battery was replaced in less than 15 minutes while I waited. Price was fair and reasonable. The owner and his staff were courteous and cordial.

This place saved my messed up MacBook from catastrophic water damage, did a super job, will recommend and use again thanks

They have repaired at least a half dozen Macbook Pro's for us, we used to use L2Computer and have switched to Rossman after having poor results and communication issues with... read moreThey have repaired at least a half dozen Macbook Pro's for us, we used to use L2Computer and have switched to Rossman after having poor results and communication issues with L2. Rossman delivers on their promises and gets repairs completed in at least half the time if not less, with much better quality of repairs. We used to have to mail computers back to L2 constantly and we have not had to mail a single one back to Rossman yet, although we understand things can happen. read less

Brough a macbook air with spilled wine on the keyboard damage. It took motherboard replacement. Everything was done as promised, computer works fine since a year ago when repair was... read moreBrough a macbook air with spilled wine on the keyboard damage. It took motherboard replacement. Everything was done as promised, computer works fine since a year ago when repair was made. I recommend this repair shop to all my friends. read less

If you don't who who Louis Rossmann is, he's basically famous in the iphone, Macbook Pro repair world.  He's an actual technician, not some fly by night, flee market scammer.... read moreIf you don't who who Louis Rossmann is, he's basically famous in the iphone, Macbook Pro repair world.  He's an actual technician, not some fly by night, flee market scammer.  He does actual repairs which requires very specialized and expensive equipment, plus years of highly specialized training very few possess, it's not just simply replacing cracked screens.  And he's as good as they come!  In fact, over on the west side of the US, haven't seen anyone close to his level of expertise.  He's the guy the repair shops send customers phones to, when it's anything harder than a screen replacement.  He's also the guy costumers come to, after taking their phones and computers to Apple (almost always way overcharged by Apple!).  Don't believe me?  YouTube him.  His work is documented regularly, almost daily, online.  I appreciate his candid attitude and willingness to share his extensive knowledge with others.  He never holds back, and is extremely transparent with his work.  Although I haven't needed him for repairs yet(I'm not dumb enough to buy Apple sorry!), but have gained much from him through his free advice.  Much appreciated Louis!  Good luck and congrats on the continued success of your business! read less

Good guys, no nonsense, got the job done. Wasn't cheap ($353 for a macbook air screen repair) but looks like new and was available same-day.They also have secondhand laptops for... read moreGood guys, no nonsense, got the job done. Wasn't cheap ($353 for a macbook air screen repair) but looks like new and was available same-day.They also have secondhand laptops for sale, which is a viable option (macbook pros starting ~700). read less