We’ve never offered a discount for a review, and they’re awesome anyway.

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation. 

More 5 star reviews, less 1 star reviews, and more ratings than any other company in our business on Google business listing!


Kind of hard to believe that there are businesses out there that put customer experience over a maximization of profit. This is one of those businesses.

Cornflack Avatar

Very amazing group of people they work insanely hard to make sure your happy with every repair and to make sure that work is done correctly

savisthegreatest Avatar

Went in to have Louis sign my Mac but he was "out" that day. In general this shop is one of the best in the world for fixing Mac's the... read more

FiveSpeed Fatty Avatar
FiveSpeed Fatty

Louis was very helpful and went out of his way to refer me to someone who could help me with my iPhone. He printed the address on a paper and... read more

Andrew Gabriel Avatar
Andrew Gabriel

fantastic work done here. A+ business

Frank Méndez Avatar
Frank Méndez

I was able to save BIG $ with his advice on Macs. Please do not stop making educational videos. Thank you!

Gokhan Dilek Avatar
Gokhan Dilek

5 star ratingAfter some confusion around parts that needed to be replaced the team at Rossmann Repair Group did an outstanding job of repairing and returning my MacBook Pro.  The only thing... read more

Brett C. Avatar
Brett C.

Louis is my spirit animal

Michael Snodgrass Avatar
Michael Snodgrass

Excellent service and information

Gordon Mills Avatar
Gordon Mills

Absolute Spitzenklasse!! Einer der wenigen Firmen die mehr als 5 Sterne verdient hätten.

Elias Büscher Avatar
Elias Büscher

Love this guy. Super cool, super chill and defiantly knowledgeable. Changed my track pad on my 2011 MacBook in less than :20 minuets. I would come back and will recommend... read more

Angela Shaul Avatar
Angela Shaul

Runs a gr8 show on youtube, that shows live repairs of laptops, macbooks and whatnot... Talks about business ethics! Hi Ross,!

Tăbăcaru Cristi Avatar
Tăbăcaru Cristi

5 star ratingVery friendly and intuitive.I went in to see if I could repair my friend's water damaged Macbook and if they couldn't fix it, I didn't have to pay anything thing.... read more

Joshua C. Avatar
Joshua C.

I appreciated your vision and mission to enlighten the world. Hopefully you could stay at the top of service and USPS problem cleared at the end

Stefan Rezib Rah. E. Rez. Rah. Avatar
Stefan Rezib Rah. E. Rez. Rah.

I would just like to take the moment to give this company a five star review due to the amount of videos that this individual does on every single MacBook... read more

Dave Crawford Avatar
Dave Crawford

Call or Visit Us

(347) 552-2258

Monday-Friday – 12 PM to 8 PM

Saturday-Sunday 12 PM to 4 PM

141 W. 27th St

New York, NY 10001