We’ve never offered a discount for a review, and they’re awesome anyway.

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation. 

More 5 star reviews, less 1 star reviews, and more ratings than any other company in our business on Google business listing!


Great service. I have sent a couple of people to these guys who also had a great experience. Honest guys. They shoot straight.

Daniel Jordan Avatar
Daniel Jordan

Excellent service, work ethic and business model.

Nazeer Valli Avatar
Nazeer Valli

Saved my waterdamaged MBP for about 15% of what Apple would have charged me. They're real menches over there.

Rose Friedman Avatar
Rose Friedman

Great website, also love the YouTube channel, very good information and funny stories..

shaun C Avatar
shaun C

I had an incredible experience with Rossmann. My computer had shut off without warning and wasn't turning back on. I took it to The Mac Support Store in Gowanus, which... read more

Sophia Harvey Avatar
Sophia Harvey

Best repair shop in America.

Jon Snow Avatar
Jon Snow

The customer service was excellent. I was greeted as soon as I walked in and they didn't take long to give me my order although I wouldn't have cared if... read more

N9olan Avatar

Friendly staff and fair pricing. Very helpful and no nonsense.

dj mekkah Avatar
dj mekkah

Rossman is a highly dedicated group of techs who care about their customers. Just goto them first.

Robert Barber Avatar
Robert Barber

THE BEST !!!! Quick story: 8 months after changing my screen at the apple store for $500, I got a new issue, full black screen. I brought my laptop back... read more

Julien Raguzzi Avatar
Julien Raguzzi

Great shop; gets straight to the point; tells you exactly whats gonna happen, no bs. Awesome overall.

Brody Smith Avatar
Brody Smith


Jacob Sinninghe Avatar
Jacob Sinninghe

Check his YouTube channel out.Louis is da man.

Avrohom Yosef Gross Avatar
Avrohom Yosef Gross

I can't wait for my Mac to break down so Mr. Rossmann can fix it.

Michael Rebar Avatar
Michael Rebar

Mr Rossmann is not only an expert, but a great man. The business is run correctly and if I had to spend $1500 on a repair or $1500 on a... read more

Eric Bowling Avatar
Eric Bowling

Call or Visit Us

(347) 552-2258

Monday-Friday – 12 PM to 8 PM

Saturday-Sunday 12 PM to 4 PM

141 W. 27th St

New York, NY 10001