Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation. 

More 5 star reviews, less 1 star reviews, and more ratings than any other company in our business on Google business listing!

MacBookiPhoneiPadPriceService

I've been coming here for the past year or so for all my mac repair needs. They're so honest and great with their services that they really deserve the incredible... read more

Jennifer Ra Avatar
Jennifer Ra
9/21/2019

Honest business, honest workHighly recommend this shop.

Gobert 1999 Avatar
Gobert 1999
12/21/2019

Few people have the knowledge and time to help. Louis not only has a demonstrable set of skills he shows off on his YouTube channel but his website lists... read more

Lane Campbell Avatar
Lane Campbell
1/21/2018

Great work Louis

Muzafar Md Yusof Avatar
Muzafar Md Yusof
9/21/2019

Amazing Prices for Amazing Repairs 🙂 I was able to right go back to work and very nice customer service

Paul Welge Avatar
Paul Welge
1/21/2018

I teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. I use it for lecture, lessons, student presentations and... read more

Maria Nedwidek Avatar
Maria Nedwidek
5/21/2019

no-nonsense, efficient turnover

Darren Hon Avatar
Darren Hon
12/21/2019

These guys rock! They can do almost anything that Apple won't / can't do. Shipped my laptop from Detroit to New York, and they fixed it fast!

Justin Kandah Avatar
Justin Kandah
1/15/2020

5 star ratingIm really impressed with this business and the people who work here.I called another Macbook repair company in Brooklyn ( was closer to my office) and they wanted to run... read more

N P. Avatar
N P.
11/15/2019

Love this guy. Super cool, super chill and defiantly knowledgeable. Changed my track pad on my 2011 MacBook in less than :20 minuets. I would come back and will recommend... read more

Angela Shaul Avatar
Angela Shaul
1/21/2018

very helpfull and informative

c scott Avatar
c scott
10/21/2019

5 star ratingGreat experience! I contacted them about my slow iMac and they were able to diagnose the problem and quote the solution before I brought it in. Other places asked me... read more

Cindy R. Avatar
Cindy R.
7/19/2019

Hello Louis. I like Louis, He is a good man and he doesn't afraid of anything, board repair or apple. No one better than Louis Ross Man.

Sara Rayne Avatar
Sara Rayne
12/21/2019

5 star ratingLouis Rossmann is as real as it gets man. The sheep may not be of your average sheep's color, but he's the real deal. He knows exactly what he is... read more

Just R. Avatar
Just R.
6/18/2019

Runs a gr8 show on youtube, that shows live repairs of laptops, macbooks and whatnot... Talks about business ethics! Hi Ross,!

Tăbăcaru Cristi Avatar
Tăbăcaru Cristi
1/21/2018

Call or Visit Us

(347) 552-2258

Monday-Friday – 12 PM to 8 PM

Saturday-Sunday 12 PM to 4 PM

141 W. 27th St

New York, NY 10001

WE CAN FIX YOUR PROBLEM