Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation. 

More 5 star reviews, less 1 star reviews, and more ratings than any other company in our business on Google business listing!

MacBookiPhoneiPadPriceService

Okay, I should not be compiling a review if I haven't obtained service from them, but after watching the Billion Dollar Bully movie that documents how Yelp has been victimizing... read more

Steve C 032 Avatar
Steve C 032
6/21/2019

Louis is the best. I have learned so much from watching his expert repair videos!

Dan Watt Avatar
Dan Watt
9/21/2019

Great experience. These guys know what they are doing and are so honest, it is almost scary. I sent them a hard drive for data recovery and was informed that... read more

Chris Taylor Avatar
Chris Taylor
7/21/2019

This company works wonders! They were able to fix my MacBook Pro logic board quickly, and to perfection. Couldn’t believe how fast the end to end process was for a... read more

Niko Stames Avatar
Niko Stames
8/21/2019

Fixed my “dead motherboard” MacBook and replaced my screen cable. Been running strong ever since. Amazing service

Alex Senn Avatar
Alex Senn
12/21/2019

Great service

K Scarlett Avatar
K Scarlett
9/21/2019

Rossman is a highly dedicated group of techs who care about their customers. Just goto them first.

Robert Barber Avatar
Robert Barber
6/21/2019

5 star ratingYou've got to understand something about Louie.  He is doing the most insane thing I've ever seen any businessperson do:  he's working against his own business interests.  It would be... read more

Lenore C. Avatar
Lenore C.
10/11/2018

epic apple destroyer

Ryan Arora Avatar
Ryan Arora
1/21/2019

Even if you live an ocean away this is where a broken MacBook belongs, not an apple store but Rossmann Group. This place will save you thousands and a giant... read more

Jack Avatar
Jack
8/21/2019

Just a YouTube viewer, not a customer, but he's got the most amazing work ethic and is what defines an American entrepreneur.

Jonathan Sherry Avatar
Jonathan Sherry
12/21/2019

I sent a replacement board I got from ebay and I got to watch the repair live. It was a nightmare repair, yet Louis was able to tackle the... read more

Derek Cantrell Avatar
Derek Cantrell
1/21/2019

Great

No Name Avatar
No Name
1/21/2018

Polite, attentive, and fast to fix my problem. Saved my life.

Kristen L. Rouse Avatar
Kristen L. Rouse
1/21/2016

Louis is my spirit animal

Michael Snodgrass Avatar
Michael Snodgrass
5/21/2019

Call or Visit Us

(347) 552-2258

Monday-Friday – 12 PM to 8 PM

Saturday-Sunday 12 PM to 4 PM

141 W. 27th St

New York, NY 10001

WE CAN FIX YOUR PROBLEM