Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation. 

More 5 star reviews, less 1 star reviews, and more ratings than any other company in our business on Google business listing!

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Don't delay, go today!

Benjamin Dinon Avatar
Benjamin Dinon
1/21/2019

My client went to a Genius bar and was told he needed a new logic board and it was going to be about 800 dollars. I sent it to Rossmann... read more

Jeffrey Wheeler Avatar
Jeffrey Wheeler
1/21/2018

5 star ratingExcellent service. Refreshingly honest and open about the repair. If you care about the job being done correctly, go through Rossmann Group.

Peter W. Avatar
Peter W.
1/31/2019

I recommend that everyone use Louis Rossman's fantastic business for the repair of their apple products. His employees are very knowledgable, love what they do, and always bring a positive... read more

Parker Shippey Avatar
Parker Shippey
12/31/2019

he's good

Petr Miškeřík Avatar
Petr Miškeřík
1/21/2017

The only place I'd ever go to get my phone or laptop repaired.

Kaher Ahmad Avatar
Kaher Ahmad
5/21/2019

The best place to get your laptop fixed .

Cellfix Phones Avatar
Cellfix Phones
1/21/2019

Louis is my spirit animal

Michael Snodgrass Avatar
Michael Snodgrass
5/21/2019

Highly recommend Rossman group watching his YouTube videos gave me great confidence in their ability to fix my laptop issue. I was going to New York anyway so thought I'd... read more

Brandon Lai Avatar
Brandon Lai
12/21/2019

Louis is the best. I have learned so much from watching his expert repair videos!

Dan Watt Avatar
Dan Watt
9/21/2019

I first learned of Rossman from watching his extensive breakdowns on Youtube of apple repairs and even though I have not had the experience of taking any of my products... read more

Lindelle Lacey Avatar
Lindelle Lacey
1/07/2020

I have been fortunate enough to not have to send anything in, but if I ever need to get and apple computer fixed I will definitely send it here.

Adrian Sarmiento Avatar
Adrian Sarmiento
10/21/2019

Disgusting practice of complete disrespect.

Joshua Heinzen Avatar
Joshua Heinzen
3/21/2019

Haven't personally gotten anything repaired from him, but he is nothing but knowledgable and cares about his customers from what I can tell. Screw Apple, go to him if you... read more

Akash Shah Avatar
Akash Shah
1/21/2019

The absolute best at what they do. Dropped my computer off in a random repair shop where it was sitting for 4 months with no update. Took it back, still... read more

Nacera Nessis Avatar
Nacera Nessis
1/21/2019

Call or Visit Us

(347) 552-2258

Monday-Friday – 12 PM to 8 PM

Saturday-Sunday 12 PM to 4 PM

141 W. 27th St

New York, NY 10001

WE CAN FIX YOUR PROBLEM