Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation. 

More 5 star reviews, less 1 star reviews, and more ratings than any other company in our business on Google business listing!

MacBookiPhoneiPadPriceService

5 star ratingWhat a gem.  Do not go elsewhere (including the apple store) to get your mac fixed.  Go here and get it done right at a reasonable price.

Skotch K. Avatar
Skotch K.
11/05/2019

Rossman Repair Group saved me over $600 to repair my computer!My MacBook Pro stopped charging and I went to Apple to have it repaired. They were going to charge me... read more

Chelsea Fowler Avatar
Chelsea Fowler
9/21/2019

The understated shop that belong to a legendary repair man. Must come here if your Apple got screwed.

Tran Khanh Vinh An Avatar
Tran Khanh Vinh An
1/21/2019

Went to Apple store twice when my 7 year old MacBook Pro wasn’t working and the only Genius thing they did was send me here. These guys were great. Fast,... read more

Vin DeCrescenzo Avatar
Vin DeCrescenzo
1/21/2018

Paul's of flux

Jeff May Avatar
Jeff May
10/21/2019

No one better

Michael Derrick Avatar
Michael Derrick
7/21/2019

Straight forward..very good service and prices

Julio Rivera Avatar
Julio Rivera
12/21/2019

Excellent!

Florian Panzer Avatar
Florian Panzer
4/21/2019

Had a few phones fixed here and they were always pleasant and efficient. I have also had a case where they advised against a repair. Top marks.

Tom Schecker Avatar
Tom Schecker
1/21/2016

Came to pickup a replacement battery for a 2009 Macbook Pro after Apple refused to sell me one. The battery works great and was sold for cheap. Friendly service... read more

Brandon Ynocencio Avatar
Brandon Ynocencio
12/21/2019

My mom was in from out of town and had a problem with her computer. We got excellent, no non-sense advice and a great deal on a refurb, with a... read more

Amy Scheibe Avatar
Amy Scheibe
1/21/2018

Best apple TPRS in NYC

Dave Avatar
Dave
1/21/2019

I got head in this repair shop, so I am giving it five stars.

John Farr Avatar
John Farr
1/21/2019

I dropped my Samsung laptop on the floor and, screen was damaged. I told these people and my laptop repaired were professionally made. Very comfortable and cheap repairing cost. I... read more

Henry Callanan Avatar
Henry Callanan
1/21/2016

Got my Mac waterspilled. Quoted me a price and said they would try and if it didn't succeed they wouldn't charge! They tried changing the cpu 3 times but unfortunately... read more

Byron Avatar
Byron
8/21/2019

Call or Visit Us

(347) 552-2258

Monday-Friday – 12 PM to 8 PM

Saturday-Sunday 12 PM to 4 PM

141 W. 27th St

New York, NY 10001

WE CAN FIX YOUR PROBLEM