We’ve never offered a discount for a review, and they’re awesome anyway.

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation. 

More 5 star reviews, less 1 star reviews, and more ratings than any other company in our business on Google business listing!


Great service. I have sent a couple of people to these guys who also had a great experience. Honest guys. They shoot straight.

Daniel Jordan Avatar
Daniel Jordan

I could have not had a better experience with The Rossmann Group. After running there after work on the brink of hysterics. They calmly and quietly worked on my lap... read more

Alessandra Sophia Avatar
Alessandra Sophia

Great place nice people very truthfull highly recommended

John Gentile Avatar
John Gentile

Sent in my son's laptop to Rossmann group after watching a number of his videos on YouTube. I sent in the MacBook Air and actually was able to watch the... read more

Mark Tsetsi Avatar
Mark Tsetsi

AMAZING. I talked to a few other places before coming here. The final price I paid here was half of what I was quoted at the other place, insanely FAST... read more

Alexandria Jarvis Avatar
Alexandria Jarvis

I found Rossmann from a YouTube tutorial. I replaced the keyboard in my MacBook Air, but the computer wouldn't power up afterwards. Brought it into Rossmann Repair and they found... read more

Billy Kolber Avatar
Billy Kolber

Great place, very professional and way cheaper then fixing in Apple store. Very good customer service, honest people!

Adam Bednarski Avatar
Adam Bednarski

This guy always goes far and beyond for everybody. He's taught me so much i can't even put the appropriate gratitude into words. I cannot recommend these guys enough.

Ben Nash Avatar
Ben Nash


Wilson Kwong Avatar
Wilson Kwong

Louis is awesome! Highly recommend going to his shop if you want to get your electronics repaired!

David Stanton Avatar
David Stanton

Helped me over email ???? Thanks for helping to fix my customers Mac.

Srijith G. Nath Avatar
Srijith G. Nath

Great staff , great owner , best service in new york by far 10/10

The good Guy Avatar
The good Guy

Honest, straight to the point, just simply the best people in repair business. Thankyou

Nhan Nguyen Avatar
Nhan Nguyen

Good ethical service for computer board repair, specializes in rotten apples.

Robert Polkamp Avatar
Robert Polkamp

The customer service was excellent. I was greeted as soon as I walked in and they didn't take long to give me my order although I wouldn't have cared if... read more

N9olan Avatar

Call or Visit Us

(347) 552-2258

Monday-Friday – 12 PM to 8 PM

Saturday-Sunday 12 PM to 4 PM

141 W. 27th St

New York, NY 10001