Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
Honest. Technical.
chastad Avatar
chastad
8/21/2019
5 star ratingthese guys are fantastic! today was my first time using them. i will return!
Derek Staranowski Avatar
Derek Staranowski
12/17/2021
5 star ratingI never write reviews, but I feel it's especially important because this store and the service they provide are one of the reasons why New York is a great city.... read more
Matt B. Avatar
Matt B.
3/30/2022
Never been their but im sure its amazing.But one question.Can you carrier unlock an Iphone 8+?
sabina akter Avatar
sabina akter
1/21/2019
Excellent experience with Rossmann Group. Take advantage of their free diagnostic service (you pay shipping). They want to help! Thanks for all your help.
David Camille Avatar
David Camille
12/17/2020
These are the ones to trust- forget apple! First of all, their email response to my inquiry was extensive and in depth. Someone really took the time to analyze my... read more
Heidi Saldana Avatar
Heidi Saldana
3/17/2022
I took my computer to Apple after it broke for apparently no reason. It just stopped working one day as I was typing, mid sentence. There had never been a... read more
Melissa Conant Avatar
Melissa Conant
1/21/2019
This man is a Hero.
E W Avatar
E W
7/21/2019
5 star ratingWhen I walked into the store, I was greeted with friendly faces. My iphone had a broken screen. I got a surprisingly cheap quote for anywhere, let alone NYC. However,... read more
Anthony Palumbo Avatar
Anthony Palumbo
12/17/2020
Very professional
Amirhossein Hosseini Avatar
Amirhossein Hosseini
12/15/2022
Best macbook repair in town.
bolainas Avatar
bolainas
12/17/2021
Macbook broke and immediately took it here. Actually had a bit of miscommunication but there it was immediately resolved. Great, smart, caring people here.
Andrew Bregman Avatar
Andrew Bregman
7/21/2019
5 star ratingOwner is knowledgeable and instills good work ethics in his employees. The repair service is kneecapped by manufacturers that don't share their components or even stop 3rd parties from selling... read more
Robert V. Avatar
Robert V.
9/06/2022
They answer my questions promptly. Up front with quotes.
Tbob Trasman Avatar
Tbob Trasman
12/17/2021
Fun to see Paul and Louis IRL after seeing them on camera for so long. Thanks again for being a right too repair advocate and I am truly proud to... read more
Maeve Baksa Avatar
Maeve Baksa
12/17/2021

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call, Live Chat or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
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