Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
Fix a broken apple, no problem. 
Jørn Sylten
12/17/2020
The only place I'd ever go to get my phone or laptop repaired.
Kaher Ahmad
5/21/2019
Good repair shop, honest people and good prices. Specially recommanded for macbook repair. Thank you
Taltech chip
1/21/2017
Keep doing good work bro
Anthony
2/21/2019
Louis is my spirit animal
Michael Snodgrass
5/21/2019
My MBP 15inch mid 2010 was suffering for kennel panic for a while, I researched Yelp for repair services in Boston, brought to 4 shops including Apple authorized place, but... read more 
Keiichi H.
8/04/2022
the prices are extremely reasonable, the facility is very clean (smells like a hospital), and the staff is very quick and respectful.
sam
12/17/2020
Sent in my son's laptop to Rossmann group after watching a number of his videos on YouTube. I sent in the MacBook Air and actually was able to watch the... read more
Mark Tsetsi
4/21/2019
Went to another repair place asking $600 for a screen repair, then I found Rossmann on YouTube and decided to send in my computer. Fast response time and amazing service,... read more 
Nicole B.
3/19/2018
Had a MacBook Air screen repaired and the turn around and quality of work was amazing. Thanks guys. You will be seeing me soon, I have an iPhone 5... read more
Gotalot JnP
1/21/2017
So happy someone recommended this place. They charged me half of what Apple quoted me for a small spill on my MacBook Air. And although they said it would take... read more 
Jen S.
1/09/2019
I’ll give you an example so that you can get an idea of the quality of this company : I came in on Saturday and was actually told that I... read more
Stavropoulos Peter
4/21/2019
AMAZING SERVICE AND INCREDIBLE STAFF! THANK YOU FOR ALL YOU HAVE DONE TO REPAIR MY COMPUTERS ☺️
Andrew Fazz
12/17/2021
When a so called "Genius" at an Apple store told me to send my MacBook to these guys for repair, I was a bit perplexed. Went home and looked... read more
Steven Kim
8/21/2019
Very friendly, thorough, easy to get in touch with, and respond quickly in addition to fantastic work. I ended up spilling some water on my Macbook Pro that wasn't even... read more
Michael Arustamyan
1/21/2017
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.