Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation. 

More 5 star reviews, less 1 star reviews, and more ratings than any other company in our business on Google business listing!

MacBookiPhoneiPadPriceService

The customer service was excellent. I was greeted as soon as I walked in and they didn't take long to give me my order although I wouldn't have cared if... read more

N9olan Avatar
N9olan
4/21/2019

This is the most awesome place, the owner is a great guy. Highly recommend the place over any genius bar.

Merul Dhiman Avatar
Merul Dhiman
1/21/2019

5 star ratingIf I could give this place 10 stars I would. Long story short my wife's macbook pro wouldn't see hard drive. Upon startup all we saw was a blinking file... read more

Glen L. Avatar
Glen L.
11/25/2019

I found Rossmann from a YouTube tutorial. I replaced the keyboard in my MacBook Air, but the computer wouldn't power up afterwards. Brought it into Rossmann Repair and they found... read more

Billy Kolber Avatar
Billy Kolber
1/21/2019

Einer der Wenigen ,die in der Lage sind nah zu jegliche Apple Hardware zu reparieren.

Robert Thor Avatar
Robert Thor
6/21/2019

Fantastic customer service. Very knowledgeable. They have a customer for life for as long as I have an apple product.

Piotr Warchol Avatar
Piotr Warchol
8/21/2019

This man is a Hero.

E W Avatar
E W
7/21/2019

Great repair of my MacBook, couldn't have been any quicker, it feels better than when I first got it!

Tommy Hallock Avatar
Tommy Hallock
1/21/2017

5 star ratingFast and easy mail in service available 24/7 via their web page submission. Great customer service.

William R. Avatar
William R.
10/14/2019

I heard Louis repaired Biggie Smalls MacBook before he died.

J Df Avatar
J Df
2/21/2019

I found out about the Rosman group when I was having trouble with my laptop fan and I went to the apple store and they said there was an issue... read more

Rosa Rubinstein Avatar
Rosa Rubinstein
1/21/2018

Great source for parts, tools and knowledge.

david anderson Avatar
david anderson
8/21/2019

I ordered smd parts on last Friday and the parts arrived on the following Tuesday in West Texas. Louis Rossmann and his crew provide great service and fast shipping.... read more

Sonya Avatar
Sonya
12/21/2019

5 star ratingExcellent service. Refreshingly honest and open about the repair. If you care about the job being done correctly, go through Rossmann Group.

Peter W. Avatar
Peter W.
1/31/2019

Never used services, however just want to thank you for your very informative videos!

Valentinas Navickas Avatar
Valentinas Navickas
6/21/2019

Call or Visit Us

(347) 552-2258

Monday-Friday – 12 PM to 8 PM

Saturday-Sunday 12 PM to 4 PM

141 W. 27th St

New York, NY 10001

WE CAN FIX YOUR PROBLEM