Shipping information


We welcome devices to repair from all around the world.

You can send us a device, we’ll figure out what’s wrong with it, repair it, and ship it back to you. We’ve been doing this for eight years, and have had great success servicing the needs of customers outside of our service area. Sometimes there is no local shop that will work on your device for less than 90% the cost of a new one. Don’t give up hope – that’s what the mail is for! 🙂

How does this work? Do I pay for a service, or call you, or what?

Fill out the form on the right, then send in your device. Make sure that either the shipping label matches the name you used on the form or that you included a paper in the box so we can match the machine up with your ticket you submitted.

So you will figure out what is wrong with it for free?

Yes. The only fees you would incur would be paying to transport the laptop to us.

How much is a repair?

You can click around the site to find prices for various issues from Mac laptop repair to data recovery. If you have a specific issue not addressed here, feel free to call us, email, or live chat.

Are there issues you won’t service?

There are some devices we do not service due to lack of parts, age, & other reasons. Do feel free to call, email, or chat us to ensure that your issue is serviceable before sending it in!

How much is return shipping to get my device back to me?

We offer free return shipping of your device, so we’ll send it back to you if you have service done.

If you decline to have the device repaired, there is a $20-$30 return shipping fee for devices where we do not perform a repair. Free shipping is exclusively for devices which we do repair. For larger, heavier devices, an additional fee for shipping may apply, or we may send it back without insurance if the shipping for your device reaches over $20.

Where do I send my device to?

We accept mail-ins at our store location. The address is as follows.

Rossmann Repair Group Inc

186 1st Avenue, Frnt 1

New York, NY, 10009

DO NOT SEND US A BOX OR CHARGER YOU WOULD LIKE TO RECEIVE BACK! 

Some people find their Apple box sentimental to them. If your box is sentimental in value to you for any reason – DO NOT SEND IT TO US! WE FLATTEN THESE AND PUT THEM OUT WITH BAIL & GARBAGE COLLECTION NIGHTLY!

We are located in New York City, in a storefront. We have a total of 750 square feet, which four people utilize to repair dozens upon dozens of machines per day. We have shelving in place to house hundreds of machines, but not boxes.

All boxes received will be broken down, cut up, and disposed of the moment they are received, no exceptions. We use new, fresh packaging to return your device to you – we never keep old, beat up packaging because it is more likely to break down in the shipping process than an unused box.

If you send us your device in its original box, such as the box Apple sells you the Macbook in – you will not receive it back.

WE DO NOT NEED YOUR CHARGER FOR ANY APPLE LAPTOP OR IDEVICE. WE HAVE OUR OWN.

🙂

How long does a repair take?

This really depends on what you’re having done. Most screen repairs are done the same day. Same for keyboards, trackpads. Data recovery can be anywhere from one day to a month, motherboard repair can take anywhere from an hour to six weeks depending on the severity of the issue.

For your particular situation, feel free to email or call us to enquire about the turnaround time for your particular device.