Frequently Asked Questions

No. Evaluations are free.

If we accept your data recovery job under our No Data = No Fee policy and cannot recover the agreed-upon target data, you owe $0 for recovery labor. In that case the only cost is shipping: you pay to send your device in, and we bill you for return shipping. We will disclose any exclusions before you approve the job.

We provide a free evaluation and a firm quote before paid work. Typical ranges: Logical / minor firmware: $100-$900. Complex (HDD head swap): $1,200–$1,500 to $2000+. We quote helium-sealed drives on a separate tier, which you'll find on the helium drive recovery page. You only pay for approved work.

You need clean air over the open drive. We use a laminar-flow clean bench.

Often, yes. Opening a drive outside proper airflow can cause irreversible head/media damage. Repeated power-ons after a crash can worsen failures. If your data matters, stop using the device and let us evaluate it.

Usually, if decryption keys or credentials are available, or if we can restore the original controller/firmware so the device can decrypt as designed. Without keys and with destroyed secure elements, recovery may be impossible.