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Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
5 star ratingGood people, good service. Keep it up, don't let the 0.1 percent of reviews fool you that aren't satisfactory, always gonna have someone being a Karen.
Matt Christman Avatar
Matt Christman
2/17/2022
Told me what I needed to do, top notch service
John Markman Avatar
John Markman
12/17/2020
5 star ratingRoss was the perfect combination of competence and temperament in diagnosing and resolving my MacBook Pro issue. This will definitely be my first option for any electronic repair needs from now on. What a relief to find Rossman after losing TekServ in the neighborhood. I highly recommend.
David Gibson Avatar
David Gibson
12/17/2021
Exceptional work, thanks guys!
Jordn Ace Avatar
Jordn Ace
1/21/2019
I traveled to New York for a business trip and my MacBook Pro was having problems. Luckily I remembered Louis channel on YouTube and that’s when the light bulb came up. So I sent it in. And got it back pretty quickly. Now I got a happy MacBook! Don’t delay call Rossmann today! (Ps: the owner is funny af, so be prepared to laugh your butt off)
JPavilion 2 Avatar
JPavilion 2
12/17/2019
Thanks for the Informations
Eduardo Goncalves Avatar
Eduardo Goncalves
12/17/2021
Fixed an iPhone7 which did not turn on within a couple hours for $45. Apple said the phone can’t be repaired and needs to be replaced. 10 stars!!
Marie Bantje Avatar
Marie Bantje
2/21/2019
My USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked them if it was the charging circuit and they specifically said "no".I mailed my Mac to Rossmann, and they correctly identified the problem as being the charging circuit after all. The repair was cheaper than Apple, was just as fast, and (because it didn't require replacing the logic board) I got to keep all of my data.Overall I couldn't be happier. I used the prepaid shipping box they sell, and the service was smooth and fast.
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Christopher Waltham Avatar
Christopher Waltham
1/17/2020
Destroy apple
Βασιλειος Ηλιας Ορφανιδης Avatar
Βασιλειος Ηλιας Ορφανιδης
1/21/2019
Great service. Great people. Great turn around time. Went there with my dead very old mbp, and got it back in full working order the next day.
Sanjaya Jha Avatar
Sanjaya Jha
12/17/2021
5 star ratingFixed my macbook proper
Alfie Williams Avatar
Alfie Williams
12/17/2020
A business with skill and integrity rarely matched in this day and age.
Jules bianciardi Avatar
Jules bianciardi
12/17/2020
Best apple TPRS in Austin
Dave Avatar
Dave
1/21/2019
5 star ratingQuick fix for the hard drive stops working hardware failure on the MacBook Pro. Quick tip, it's not the drive itself but a problem on the mother board.
Danyel Lawson Avatar
Danyel Lawson
12/17/2021
This review is much overdue but the guys in NY fixed my MacBook Air during a time I needed it most (coffee dripped on the logicboard) and at about 60% the price CrApple had quoted. The professionalism was exceptional and over a year later my Mac is still functioning fine.
Oderah Udemadu Avatar
Oderah Udemadu
12/17/2020

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

SOCIAL MEDIA

© 2025 Rossmann Repair Group, Inc
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