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Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
5 star ratingThese guys have saved me from costly repairs or told me Apple should pay for my repairs more times than I can count. They’re amazing and I’m eternally indebted to them.
Jen Fraenkel Avatar
Jen Fraenkel
12/17/2020
5 star ratingI'm writing with yet another update. My repair from years ago -- a very, very nasty tea spill -- still stands. I have also moved on to a more durable, and productive, Lenovo ThinkPad.
A. B. Avatar
A. B.
11/12/2018
YouTube channel is great havent been in the shop once but its probably the best there is.
Nickolas Crousillat Avatar
Nickolas Crousillat
12/17/2020
Exterior is boarded up but fully functional inside
Jeriks Chellamkottu Avatar
Jeriks Chellamkottu
12/17/2020
If you take your laptop to ANY shop, chances are they will charge you SOMETHING. Not the case with the Rossman Group, who are as honest as they come. I thought my logic board needed repair. Brought it to the RM group. They checked over the laptop (all kinds of testing) and let me know there was no diagnosable issue with the laptop, and I could pick it up free of charge. Highly recommend the Rossman Group.
jeffrey Wilde Avatar
jeffrey Wilde
5/21/2019
This small workshop provides more customer service than the entire existence of Apple inc.
sonu sandeep Avatar
sonu sandeep
1/21/2019
5 star ratingEven though they could not repair my laptop, top-notch service. Great communication, very honest and up-front about expectations for repair. Kept to their word and did not charge for the repair attempt that they made, which is refreshing for a business to basically say to you that they were unable to complete the job so we're not going to charge you for something we couldn't complete.If I ever have another machine needing repair, will definitely not hesitate to walk back to their spot.
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Zach F. Avatar
Zach F.
8/26/2019
5 star ratingPhenomenal service, fast, friendly and experienced all while being courteous and economic.
Felipe Cernas (Sgt Mars) Avatar
Felipe Cernas (Sgt Mars)
12/17/2020
Awesome work. Good YouTube channel too!
A Kaufman Avatar
A Kaufman
12/17/2021
5 star ratingThey fixed our macbook pro for $350 very quickly.
Impact Zone Avatar
Impact Zone
12/17/2020
5 star ratingWhy is Yelp showing this business as unclaimed?!
Ken P. Avatar
Ken P.
12/13/2022
I never write reviews but I couldn't hold back! I am so happy with my decision to go to The Rossmann Group. I'm a college student and need my laptop for just about everything so when my MacBook wouldn't turn on after a spill on the keyboard, I went into panic mode. Before getting referred by a friend to Rossmann Group, I spoke with Apple and they were helpless on giving any repair information (besides a hefty price that was equivalent to the price of a brand new MacBook). After shipping my laptop in, Rossmann Group took 2 days to get back with an estimate and only 1 day for repair. They are fast, reasonable, and trustworthy. I highly recommend Rossmann Group to anyone who needs device repair and am so happy to have a working laptop again!
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Haley S Avatar
Haley S
6/21/2019
5 star ratingIf you only want the best, this is the place to go with your Apple trouble.
Janne Wall Avatar
Janne Wall
12/17/2020
I called to ask about about a repair and they nicely guided me to another place where I could get a faster service. They were very nice about it.
Edwin Infante Leocadio Avatar
Edwin Infante Leocadio
11/21/2019
I have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and not-very-valuable computer. Rossmann could have just taken my money, but he gave me a lot of direct, in-depth and helpful information for nothing more than a thank you.In the event that I have something worth repairing, Rossmann will be my first stop.
aaron ackley Avatar
aaron ackley
1/21/2018

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

SOCIAL MEDIA

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