Reviews

Rossman Repair Group saved me over $600 to repair my computer!My MacBook Pro stopped charging and I went to Apple to have it repaired. They were going to charge me a flat fee that came up to around $865 to fix whatever was wrong. Unfortunately, their “water damage indicator” was triggered and they didn’t even check to see what was wrong and instead asked for $1200 to replace the whole motherboard, which would have been almost half the price of a brand new computer and I would have lost all of my data. My boyfriend recommended I try out Rossman Repair Group before I decided to just accept paying Apple that much. He watches their repair videos on YouTube! I sent my computer in and they repaired my computer (my logic board was the issue) for $462!!! For less than half of what Apple was asking, I got my computer fixed promptly, received e-mails from a real person, and my computer works good as new!I really don’t write reviews, especially long ones, but I hope that my story and experience helps other people decide to choose this business!

I initially took my water-damaged MacBook Air to the Genius Bar in VA. The technician took my laptop apart and informed me that the water spill on my laptop had already caused corrosion on my logic board (which is why my laptop was still able to power on however to an almost black screen). He then asked if I have ever heard of Rossmann Group in NY--I have never heard of Rossmann Group nor seen Louis' YouTube videos. After some research, I was confident in sending my laptop to NY for an estimate. The group was able to give me an estimate and service my laptop (which included a logic board repair, LCD cable and battery replacement) all for HALF the price of Apple's flat fix rate. The entire process from sending it in to receiving my newly repaired laptop took exactly two weeks! During the span of those two weeks, I spoke to three different technicians on call who were happy to answer any of my questions. All were aware of my device and what's going on due to how organized they were. My laptop works like new and I am so happy with the service they provided. Highly recommend this place and thankful to the Apple technician who led me here.

This place saved my messed up MacBook from catastrophic water damage, did a super job, will recommend and use again thanks

I was able to save BIG $ with his advice on Macs. Please do not stop making educational videos. Thank you!

I never was here but your work on youtube is nice????

Good service mail in

I had a problem with my iPhone and had no idea who to turn to. A friend in the city recommended Rossmann repair group -- 'they'll fix literally anything!!'. Well, the people over at Rossmann actually didn't cover the specific weird thing that was wrong with my iPhone, but a real human emailed me back so quickly, and offered insight into how to fix it and even recommended a different place to take my phone to in NY! It's rare and wonderful these days to find companies that have such great customer service. Thanks Rossmann Repair Group :)

My daughter had dumped a glass of chocolate milk on my laptop. I took my Macbook Pro to my local Mac repair guy. He said the damage was beyond his ability and told me to look up Rossmann. It took me a month of deliberation to convince the wife to let me send it in. I live in Alaska... and I got a message when they received the laptop and when they completed the repair. Now I have my Mac back, chocolate milk free and good as new. Thank you Rossmann for saving me a bunch of money!

I live in Wisconsin and sent my iPhone to Louis Rossmann repair because I Wanted good service and my phone fixed correctly the first time. That's exactly what I got. Great communication great and I had my phone fixed at a very competitive and fair price. I would highly recommend. Don't be held back by your location...send it in if you want it repaired the right way the first time

Havent had any repairs here yet, but i am a big fan of Louis' work online. I have been watching his craft and his business grow since i was in my teens. It has inspired me to work in electronics repair as well. From what I have seen online from Louis' work and his highly skilled team, they got their techniques down very well. Would highly recommend this business for any kind of repairs, complex or simple.

These people are legends. I Love Louis

I was grateful to find Louis Rossmann on Youtube while I was searching for solutions to bring my mid-2010 Macbook Pro back to life in late 2018. I had a GPU panic issue that had reduced my laptop to a worthless pile of aluminum scrap. I was encouraged by Louis' honest, competent, and no-nonsense approach to repairing Apple products.

With total confidence, I packed up my laptop and sent it across the country to be repaired. RRG made every part of the process easy and transparent. I was informed a week after it had arrived that it was ready. The logic board repair had been successfully completed, I payed invoice, and it was sent back to me in a timely fashion (less than 6 business days). This was not the end of my experience though.

When I received the laptop, it had been damaged during shipping through the carelessness of the carrier and no fault of RRG. I immediately called the shop and my issue was addressed with the utmost care and professionalism. Although I had to send my laptop back to replace the upper case through an insurance claim, Louis' representative Steve made the process painless and free of stress.

I can report that my mid-2010 Macbook Pro is better than ever. I have put the machine through its paces and it is meeting all benchmarks. I will probably never buy another Mac but, I am glad that I have been able to get my money's worth out of my initial investment. I am so happy that there is an outfit like RRG that I can trust with all of my devices.

Louis, Steve, and the techs have gained a loyal customer. I look forward to doing business with RRG and sending them good business. Thank you for everything.

Many thanks,
Robert Elder
Ticket #22920

You got to keep an eye on that pp3v42 hot.

After violating my own rules of no liquids near computer "Mayhem" showed up and took his best shot. Wham, in an instant computer was completely submerged. After drying the computer and my eyes I remember I had just seen a few You Tube videos on these guys working on resolving mac issues that Apple failed or refused to address properly. I wondered what if anything these guys would be able to do for my computer that was still leaking liquid. To keep this somewhat brief I sent my unit in and in due course was contacted and advised not to expect miracles with liquid spills. Well, Lord Almighty that's exactly what I received. "Mayhem" didn't get the last laugh after all. Looks like this group can not only "talk the talk" but "walk the walk". Man did they ever save my day at a really competitive price. Shipped all the way from DC and wouldn't think twice about doing it again.

Absolutely the best workmanship and best service I have every received. Lightning fast repair and great communicators. Very professional packaging and delivery. They repaired my Macbook beyond my expectations. Rossmann is the best and I am very happy with the level of service they provided. It's been about 7 months since they have fixed it and it's still going strong.