Reviews

The Best of the Best. Fights for the right to repair! Thank You Louis for your honesty and care for doing repairs the way they should be done! Rick Levitt Macintosh Computer Itech

Amazing. Brought my MacBook back to life without killing my wallet !!! Working better than before

I work for a small repair shop. We have sent several customer PC's there (with their permission) to get damage repaired and they have always pulled though. They took a computer that basically took a bath on a camping trip and made it function normally again, so these guys are basically magic. Highly recommend, and the one complaint I've heard is price, but I've found that the repair is often 1/3rd or 1 quarter the price of a new laptop of it's type so usually it's worth it.

These guys are the most honest guys in NYC. Oh and they also fix your stuff great!

Never wrote a review on Yelp, today I have no choice but to write one. And I'm glad my first ever given review is a 5 star, because Rossmann Group deserves it.

My macbook wouldn't turn on. My first guess was my keyboard was faulty - and I think the power button is part of the keyboard or it's the logic board.

Called in a week later saying the logic board is fine, I was delighted.... But there is a bunch of other things wrong with the macbook .... that would cost ~$675 to fix entirely. Louis ( I think it was him) told me over the phone at that price it's NOT worth spending the money to fix this model. Essentially they spent their time on my macbook, then tells me not to give them my money because it's not worth it. I am impressed by that.

Then he asked if I was in the market for a new laptop, which I said "im not sure" to, and he said ok (now that I think about it - I'm pretty sure if I said yes, he was going to give me recommendations on laptops, before I go out and buy another macbook like a dumbass).

Since Louis said it wasn't worth fixing, I followed his advice and said dont fix it. I went in today to pick up my deadweight of a macbook. I tried to turn it on inside the store. And it works! Im not sure what they did but it works and I wasn't charged.

They warned me there is corrosion inside, and that they arent sure if it'll continue functioning properly, even if it works at the moment. I asked which older macbooks to buy in case mine fails on me again and they helped me with that as well.

So I walked out that store with a working macbook and a recommendation on which computer I should buy if my current one fails. All this without charging me a cent.

TL;DR - You can trust them.

P.S The day I dropped off my macbook, I discovered the boss has a Youtube channel, check it out!

Well informed and friendly staff, great service. Thanks.

Great repair service.

Great place. Prompt service. Went in for data recovery and was dealt with quickly and without bs. Fair pricing on the service.

Phenomenal repair shop! My moms Macbook pro 16 with coffee spills was pretty much done for, we were heart broken so much money down the drain, luckily my brother stumbled upon this shop online. They live in Chicago, mind you they took a hige leap of faith to mail it in. Long srory short they fixed it at a fraction of what it would cost -600 bucks! For coffee spills they usually switch mother boards ect and you get a bill similar to the price of the computer. They are super transparent about the process. In todays age very few places you can blindly trust, and why i would highly recommend Rossmans to any one around the country, they literally saved my mom from a $2800 loss, so happy! Months down the line im trying to swap out my hard drive in my 21.5 imac and finding the right tape is tricky. Ive heard heaps of horror story of screens falling off in the middle of the night... Any hoot i called them up and asked them for the info, they not only ready helped me over the phone, they also went ahead and gave me there supplier for the adhesive im looking for! This goes to show what an amazing store this is! Thanks guys you rock!

Very knowledgable staff

I dropped my Samsung laptop on the floor and, screen was damaged. I told these people and my laptop repaired were professionally made. Very comfortable and cheap repairing cost. I was satisfied with the experience and would use The Rossmann Group services in the future, when I need.

I may be in Australia, but Lewis’s business and YouTube channel are amazing! To all the staff keep up the good work guys!

I don't own a Mac, live in the UK and have never met you but I wanted to leave a review as a sign of appreciation for your work on YouTube. The topics you discuss don't just affect Apple but the wider community and are very important to talk about.It is important that as technology progresses that the companies that develop it are held accountable for the way in which they behave.Thanks very much for the content, and keep up the good work!

Very honest and professional. When I try to get my laptop repaired, they did.not have exact part and only assembly part. They suggested to first go to apple store as the apple may offer cheaper solution. I found that advice to be very honest and customer centric. Also, looking at their set up, they also seem to be able to do a lot of sophisticated repair as well.

Excellent service! Even though I didn't get my computer repaired they were very knowledgeable about the issue and what it took to repair it. Would recommend to anyone needing their computer fixed up.