I took my computer to Apple after it broke for apparently no reason. It just stopped working one day as I was typing, mid sentence. There had never been a... read moreI took my computer to Apple after it broke for apparently no reason. It just stopped working one day as I was typing, mid sentence. There had never been a spill or true water damage. At the worst, maybe I had used it outside in foggy weather a few times. I took it to Apple and they said that “according to a red sticker indicator” that it fell under liquid damage. And that there was a small part inside the computer that appeared to be liquid damage. Sounds like a scam. I tried to argue it but they were like a brick wall, and quoted my $700 to have it fixed. I brought my computer to Rossmann and they quoted me half of what Apple had quoted me, because I told them that Apple had said it was liquid damage. Then, after they looked inside and cleaned the computer and changed a few things, they decided that it was not liquid damage, and fixed the computer for FREE. Needless to say, ROSSMANN is amazing and I will never go to a Apple for a computer problem again because it is a huge scam and a ripoff!! “Genius Bar” at Apple, give me a break. Those employees are trained to rip off naive, unknowing customers! read less

I had a user who spilled a latte on his 2017 15" MacBook Pro. I called around to local repair shops (Buffalo, NY) to try and get a quote to... read moreI had a user who spilled a latte on his 2017 15" MacBook Pro. I called around to local repair shops (Buffalo, NY) to try and get a quote to have cleaning done. One said, "Because were an Apple AASP, Apple doesn't allow us to give quotes for liquid damage repair over the phone, and we have to follow whatever Apple says we need to do, so you'll have to bring it in."Because of this I figured they'd simply want to replace all the parts that came in contact with liquid and the service would cost somewhere around 1500$.I had heard of Louis Rossmanns shop before; I myself am an IT professional and enjoy watching his videos and hearing his commentary on various topics. But I honestly never actually thought I'd send his shop something to fix. Not because I was worried about the quality of repair, or the cost, only because I never thought I'd need to ship a Mac all the way to NYC to get it fixed.But, I did.I called up Rossmann Repair, and immediately was given a very reasonable quote over the phone. After which I began the process and shipped the Mac to Rossmann Repair to be cleaned initially, and if anything else was wrong, they'd replace the keyboard and or perform board repair depending on how much damage actually occurred. In any case it was soooo much less than purchasing a new device or having an AASP work on it.Throughout the process communication was great. The ticket was updated as soon as any new information was available. In about a week I was notified that the repair was complete and all that was needed was the ultrasonic cleaning. Instead of paying 1500$ for a repair I had a mere 100$ cost for cleaning plus the amount it cost me to ship it to them!The Mac is back with its user, has the new nickname "Latte Mac", and is working just as good as before it had a latte dumped all over it.I would highly recommend anyone needing a repair on their Mac to contact Rossmann Repair because I'm sure they'll do a great job and cost so much less than an AASP. Either way, I will definitely be doing business with them again if ever I need a Mac repaired. read less

Take your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and... read moreTake your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and honesty.  After making a quick check - in my plain sight, NOT secretly behind closed doors - to determine that my laptop could probably be repaired, they walked me through the process and the cost structure.  I would pay the basic repair cost ONLY IF THEY SUCCEEDED in repairing it.  Also they would keep me informed and would not proceed with anything requiring an additional cost  without obtaining my approval first.  I agreed to start the process and was pleasantly surprised that there was also NO UPFRONT COST! That's how fair and confident they are!I HIGHLY recommend RRG and would go there again for a  repair in a heartbeat. Thank you RRG for giving me options, freedom and respecting and supporting out rights to repair.  MY TECH, MY CHOICE! read less

Now I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having... read moreNow I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having a complete newbee to apple damage, I ended up at Apple Care where I got an estimate of 1200 bucks. It was sufficient to make me faint.I lost complete hopes and felt like stranded. I searched a lot on google and found multiple sites where they claimed that they will repair it in days time. But somehow reading all stars for Rossmann, I decided to go there. All the vacations and the workload they had, it took a while to get the laptop back as it was on day 1 but they nailed Apple Care in all ways.Service : Just as heard, got it repaired in exact timeframe as it was committed (couple of days in advance actually). Amazing service and clear communication on everything. I was told to call after 3 weeks (vacations and work load as mentioned) so I decided not to call in between and they themselves called me before that time.Quality : Seems just like day 1 when I first saw my laptop.Price : I had to pay only 40% of what I was told at Apple Care.. Nailed it completely.Advise : Don't be idiot like me to spill on the liquid on your laptop. If you somehow achieve to be an idiot, land up here.Recommended for sure 🙂 read less

Got my Mac waterspilled. Quoted me a price and said they would try and if it didn't succeed they wouldn't charge! They tried changing the cpu 3 times but unfortunately... read moreGot my Mac waterspilled. Quoted me a price and said they would try and if it didn't succeed they wouldn't charge! They tried changing the cpu 3 times but unfortunately due to Apple restricting parts, they couldn't do more but still a pleasant experience and much appreciated. 10/10 would go back again for more apple needs in the future. read less

THANK YOU SO MUCH ROSSMANN GROUP!! Apple refused to repair ONLY the battery of my Macbook Pro 2013. They said that there was apparent liquid damage to the logic board,... read moreTHANK YOU SO MUCH ROSSMANN GROUP!! Apple refused to repair ONLY the battery of my Macbook Pro 2013. They said that there was apparent liquid damage to the logic board, resulting in a total of $800 CAD of a repair. I said hell no, did some research, and sent in my laptop to Rossmann while on vacation in Boston. Sent in on Aug 21, received on Sep 3. Perfect working condition and all my problems are solved. The laptop also included a whole checklist of tests that they ran, something Apple would never do for me. I highly recommend repairing through Rossmann! read less

I have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and... read moreI have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and not-very-valuable computer. Rossmann could have just taken my money, but he gave me a lot of direct, in-depth and helpful information for nothing more than a thank you.In the event that I have something worth repairing, Rossmann will be my first stop. read less

I spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel... read moreI spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel and I was shocked. We sent my laptop in, they couldn't repair a part and had to replace it completely but they fixed my laptop 100% and it's working as if it was asleep for a few months. I am SHOCKED because I thought I would have to spend $$$$ on a new laptop which I don't have the money for. SO GLAD I found the Rossmann Group and for their quick service and how quickly my laptop was mailed back to me. 5 stars for sure! read less

Sent in a water damaged MacBook Air that another tech tried fixing by cleaning with alcohol unsuccessfully. Screws where missing on the back and from the fan. Rossmann fixed it... read moreSent in a water damaged MacBook Air that another tech tried fixing by cleaning with alcohol unsuccessfully. Screws where missing on the back and from the fan. Rossmann fixed it within 3 days and shipped it back working perfectly and with all the missing screws replaced. read less

I would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a... read moreI would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a quarter). It was in perfect condition before that. The computer bugged out and shut down. I went to the Apple Genius Bar to get it looked at and hopefully fixed. Though friendly, they did nothing to actually help and just told me that I didn't get water on the hard drive, but since it wasn't turning on, I needed to buy a new laptop - never again will I go there. A friend I was complaining to suggested Rossman Group, which I wasn't far from so I thought it was worth a trip - and it certainly was! I regret not getting the service guy's name, but he assessed the issue and told me I only needed to replace the track pad cable ($75 + tax), while teaching me some things about hardware along the way (i.e. rice does nothing for liquid damage, Macbook Air's after 2017 are garbage, the screw driver to open your computer safely is a WHIA Pentable 4, etc). I've never been so thrilled to spend $75 before - vs. the $1,100 Apple tried to get me out of me for a new machine. My computer was saved and works perfectly as it should. Could not be more grateful - a miracle on First Avenue! read less

HIGHLIGHT & CONCLUSION******Overall I'm having a good experience with this store because they have great customer services, best third party replacement parts, justify price for those replacement parts, short estimate... read moreHIGHLIGHT & CONCLUSION******Overall I'm having a good experience with this store because they have great customer services, best third party replacement parts, justify price for those replacement parts, short estimate waiting time to fix the device, 1 year warranty, and good prediction of pricing and the device life conditions whether it can fix it or not.******* **Please read the whole ranting comments!!!!!!**This Repair Shops is the best, same as Louis Rossmann YouTube channel. *I know that Rosemann Repair Group doesn't offer "Original Apple parts" for those replacement but they offers the best quality NEW parts for those replacement, honestly I don't care either is original or not as long I'm able to use my iPhone 6s Plus*. All parts that the Rossmann Repair Group offers is mostly NEW from the third party. They also have great customer service and they actually told you the estimate cost of the product repairs unlike other repairs shops who don't tell you untill they perform a diagnostic and they also charge you a extreme expensive fees such as just opening the phone without any repairs fees and they mostly offer the cheap quality parts for those replacement. Today August 12, 2019 I bring my iPhone 6s Plus that won't turn ON, I'm mostly know what is the problem so I tell them my issue and what I'm thinking is the cause because basically my iPhone didn't water damage, my iPhone just randomly stop turning ON after I play a game on the phone and the low battery sign show up than I plugged into a charger to charge up but after 2 hour I still don't see my screen ON so I had done some research online and what I'm come out is basically 3 major reason might causing my device of not turning ON. 1 might be the battery too old and can't handle any high voltage anymore. 2 might be the screen LCD. And the third I'm very afraid that this is my issue and that is the logic board, a logic board replacement it almost cost like a brand new phone.*Even though Rossmann Repair Group replacement parts isn't original, at the same time it doesn't even matter because my device is already old enough*COMPARED WITH APPLE, APPLE PROBABLY HAVE ORIGINAL PARTS FOR THOSE REPLACEMENT BUT IS NOT GUARANTEE THAT WHETHER THOSE PARTS ARE "NEW" OR EVEN DOESN'T GUARANTEE THAT THEY GOTTA FIX IT FOR YOU. THEY MY REPLACE THE ENTIRE DEVICE FOR A HIGHER PRICE OE FORCING YOU TO BUY A NEW GENERATION IPHONE. APPLE ALSO MIGHT CHARGE YOU FOR JUST GETTING LOOK INSIDE OF YOU DEVICE. FINALLY, APPLE MIGHT LET YOU WAIT FOR 3-5 WEEKS OR EVEN THE WHOLE MONTHS. HIGHLIGHT & CONCLUSIONOverall I'm having a good experience with this store because they have great customer services, best third party replacement parts, justify price for those replacement parts, short estimate waiting time to fix the device, 1 year warranty, and good prediction of pricing and the device life conditions whether it can fix it or not. But however, Louis Rossmann if you reading my review please offers a iPad, iPhone or even a iPod touch for NEW customers to sign in and fill out the form because even though you offer a check it device/tablet, the device it doesn't even work properly but however Rossmann Repair Group take theirs jobs into the next level, the staff who work in the front door repair shop take out his personal iPhone for me to register/sign in/fill out the form. That is even better than a great customer service, is very very great customer service. That what I call the extreme customer service who take their jobs into the next level. "FUNNY STAFF"I know Louis is a YouTuber and need to edit sound, video, lighting, camera angle, etc but Louis take his video/audio editing into the next level by playing his staff recorded voice in the loud speaker. They have good communication skills with customer, the front Landy and the young men have very fun expression with customer. read less

Well Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined... read moreWell Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined when they told me the price difference for a brand new macbook pro and the price to repair the one I currently possess. Now they said 755 for water damage, and honestly I was at my wit's end. Until I saw their vid, from one to another, I went to the store explained my situation in detail. Price, probable damage, and others, with a fair price. Well I'm writing from said mac, paid less, it was less severe than what Apple thought and I was satisfied completely by Rossman Group's service. I would recommend them to all of my family/friends. Thank You once again. read less

They are the best! My daughter spilled water on her keyboard. Apple store would charge $750 even though we still are in warranty saying they don't cover water... read moreThey are the best! My daughter spilled water on her keyboard. Apple store would charge $750 even though we still are in warranty saying they don't cover water damage. Rossmann group fixed it would Q-tips and didn't charge me anything! just told me "next time bring in something really broken". Will tell all my friends to go here for tech need! I don't usually write reviews but they are just so great that I had to tell people! read less

This company did amazing work and great turn around on my liquid damaged Macbook Pro. Customer service was awesome including the sarcasm over the phone and on the website.... read moreThis company did amazing work and great turn around on my liquid damaged Macbook Pro. Customer service was awesome including the sarcasm over the phone and on the website. Super professional and fun. Thanks for doing an amazing job. I highly recommend these guys. I shipped MacBook from Florida to New York had it back within a week. read less

Came in with a water damage on my Macbook Pro. My laptop wasn't charging, keyboard and trackpad not working. It took about a week for guys to fix everything, also... read moreCame in with a water damage on my Macbook Pro. My laptop wasn't charging, keyboard and trackpad not working. It took about a week for guys to fix everything, also ended up getting a new logic board, keyboard and trackpad. Fair pricing and everything works great. Thank you! read less