This place saved my messed up MacBook from catastrophic water damage, did a super job, will recommend and use again thanks

I have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and... read moreI have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and not-very-valuable computer. Rossmann could have just taken my money, but he gave me a lot of direct, in-depth and helpful information for nothing more than a thank you.In the event that I have something worth repairing, Rossmann will be my first stop. read less

Very friendly and intuitive.I went in to see if I could repair my friend's water damaged Macbook and if they couldn't fix it, I didn't have to pay anything thing.... read moreVery friendly and intuitive.I went in to see if I could repair my friend's water damaged Macbook and if they couldn't fix it, I didn't have to pay anything thing. Unfortunately, it was unsalvageable, and they held true to their word. I didn't have to pay a penny for it.Despite being unable to fix an expensive laptop that I was hoping to see come alive again, I am greatly impressed by the great customer service. The gentleman at the counter helped me quickly diagnose what the issues were, what parts were damages by the water, what had corrosion, etc.If I ever somehow end up owning a MacBook myself, I will definitely be coming to these guys should it fail on me.Keep up the good work read less

Had a liquid spilled macbook pro. Apple store gave a quote for $1100, which was the price I paid to buy the mac in first place. I was using my... read moreHad a liquid spilled macbook pro. Apple store gave a quote for $1100, which was the price I paid to buy the mac in first place. I was using my laptop by connecting a external keyboard for a long time. Found Rossmann videos on youtube, mailed in my laptop and week and a half later, my build in keyboard works just fine. Rossmann charged me a $175. Thank you! read less

I never write reviews but I couldn't hold back! I am so happy with my decision to go to The Rossmann Group. I'm a college student and need my laptop... read moreI never write reviews but I couldn't hold back! I am so happy with my decision to go to The Rossmann Group. I'm a college student and need my laptop for just about everything so when my MacBook wouldn't turn on after a spill on the keyboard, I went into panic mode. Before getting referred by a friend to Rossmann Group, I spoke with Apple and they were helpless on giving any repair information (besides a hefty price that was equivalent to the price of a brand new MacBook). After shipping my laptop in, Rossmann Group took 2 days to get back with an estimate and only 1 day for repair. They are fast, reasonable, and trustworthy. I highly recommend Rossmann Group to anyone who needs device repair and am so happy to have a working laptop again! read less

Mit kaputten Macbook (liquid damage) nach New York gereist, schlecht gelaunt da es vmt. auf einen Logic Board-Wechsel bei Apple hinausgelaufen wäre mit Kosten von über 1000Euro. Zufällig über... read moreMit kaputten Macbook (liquid damage) nach New York gereist, schlecht gelaunt da es vmt. auf einen Logic Board-Wechsel bei Apple hinausgelaufen wäre mit Kosten von über 1000Euro. Zufällig über diesen Laden gestolpert, sah von aussen ein bisschen schäbig aus - innen wurde einem aber schnell klar, dass da Profis am Werk sind. Allgemeinen Kostenvoranschlag für einen Wasserschaden von ca. 450 Dollar bekommen, welcher deutlich unter dem Preis von Apple gelegen hätte. Nach 5 Tagen Macbook zurück bekommen, sehr glücklich da ich nur 100 Dollar zahlen musste, aufgrund des doch sehr geringen Schadens. Kann diesen Laden jedem sehr empfehlen, auch wenn man nur kurz in New York ist... read less

I took my computer to Apple after it broke for apparently no reason. It just stopped working one day as I was typing, mid sentence. There had never been a... read moreI took my computer to Apple after it broke for apparently no reason. It just stopped working one day as I was typing, mid sentence. There had never been a spill or true water damage. At the worst, maybe I had used it outside in foggy weather a few times. I took it to Apple and they said that “according to a red sticker indicator” that it fell under liquid damage. And that there was a small part inside the computer that appeared to be liquid damage. Sounds like a scam. I tried to argue it but they were like a brick wall, and quoted my $700 to have it fixed. I brought my computer to Rossmann and they quoted me half of what Apple had quoted me, because I told them that Apple had said it was liquid damage. Then, after they looked inside and cleaned the computer and changed a few things, they decided that it was not liquid damage, and fixed the computer for FREE. Needless to say, ROSSMANN is amazing and I will never go to a Apple for a computer problem again because it is a huge scam and a ripoff!! “Genius Bar” at Apple, give me a break. Those employees are trained to rip off naive, unknowing customers! read less

I had spilled coffee on my MacBook Pro and I took it to a repair company near where I live. Worrying about what could be wrong, I stumbled across... read moreI had spilled coffee on my MacBook Pro and I took it to a repair company near where I live. Worrying about what could be wrong, I stumbled across one of Louis' videos. I was impressed about what I had listened to, I went and picked up my computer and shipped it from Kansas. It was during the holidays and I am sure the anticipation of wanting it completed and when it actually was didn't help. However, Steve was a gem and did communicate with me when I inquired via email or by phone. I am impressed by the price of the logic board repair and their expertise. It was worth the time and effort to send this to Rossman Group. I am glad my computer is back home and I am able to continue using it. Again, thank you Rossman Group for a job well done. read less

Very friendly, thorough, easy to get in touch with, and respond quickly in addition to fantastic work. I ended up spilling some water on my Macbook Pro that wasn't even... read moreVery friendly, thorough, easy to get in touch with, and respond quickly in addition to fantastic work. I ended up spilling some water on my Macbook Pro that wasn't even a year old at the worst time possible (when I needed my laptop and the things on it most). I went to Apple and they quoted me $1400 and an additional 500$ for data recovery regardless of whether or not it was needed. Naturally, my things don't even get damaged in the same way other laptops do and my logic board was done for. Louis took a quick look at it the day I brought it in and said that the hard drive doesn't seem to be affected (something apple wanted to charge me $500 for). They kept in contact with me every step of the way. They got me a great price to replace the board and trackpad for half of what Apple wanted. Thank you, Louis and Steve. I hope I don't have to be the one to bring anything else to you guys, but if I do, I know where to go. Will definitely refer people. I'm also really enjoying the YouTube channel. Thanks again! read less

I had a user who spilled a latte on his 2017 15" MacBook Pro. I called around to local repair shops (Buffalo, NY) to try and get a quote to... read moreI had a user who spilled a latte on his 2017 15" MacBook Pro. I called around to local repair shops (Buffalo, NY) to try and get a quote to have cleaning done. One said, "Because were an Apple AASP, Apple doesn't allow us to give quotes for liquid damage repair over the phone, and we have to follow whatever Apple says we need to do, so you'll have to bring it in."Because of this I figured they'd simply want to replace all the parts that came in contact with liquid and the service would cost somewhere around 1500$.I had heard of Louis Rossmanns shop before; I myself am an IT professional and enjoy watching his videos and hearing his commentary on various topics. But I honestly never actually thought I'd send his shop something to fix. Not because I was worried about the quality of repair, or the cost, only because I never thought I'd need to ship a Mac all the way to NYC to get it fixed.But, I did.I called up Rossmann Repair, and immediately was given a very reasonable quote over the phone. After which I began the process and shipped the Mac to Rossmann Repair to be cleaned initially, and if anything else was wrong, they'd replace the keyboard and or perform board repair depending on how much damage actually occurred. In any case it was soooo much less than purchasing a new device or having an AASP work on it.Throughout the process communication was great. The ticket was updated as soon as any new information was available. In about a week I was notified that the repair was complete and all that was needed was the ultrasonic cleaning. Instead of paying 1500$ for a repair I had a mere 100$ cost for cleaning plus the amount it cost me to ship it to them!The Mac is back with its user, has the new nickname "Latte Mac", and is working just as good as before it had a latte dumped all over it.I would highly recommend anyone needing a repair on their Mac to contact Rossmann Repair because I'm sure they'll do a great job and cost so much less than an AASP. Either way, I will definitely be doing business with them again if ever I need a Mac repaired. read less

I spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel... read moreI spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel and I was shocked. We sent my laptop in, they couldn't repair a part and had to replace it completely but they fixed my laptop 100% and it's working as if it was asleep for a few months. I am SHOCKED because I thought I would have to spend $$$$ on a new laptop which I don't have the money for. SO GLAD I found the Rossmann Group and for their quick service and how quickly my laptop was mailed back to me. 5 stars for sure! read less

Well Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined... read moreWell Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined when they told me the price difference for a brand new macbook pro and the price to repair the one I currently possess. Now they said 755 for water damage, and honestly I was at my wit's end. Until I saw their vid, from one to another, I went to the store explained my situation in detail. Price, probable damage, and others, with a fair price. Well I'm writing from said mac, paid less, it was less severe than what Apple thought and I was satisfied completely by Rossman Group's service. I would recommend them to all of my family/friends. Thank You once again. read less

I spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out... read moreI spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out that replacing the wifi card twice didn't work. One of his employees told me that something was wrong with the logic board and it'd be $325. I accepted this, knowing Apple would have charged me twice the price most likely.Two days later, I get a call in the morning that my machine is ready for pickup. I get there and ask the guy how much it'd be and he told me they won't actually charge me, and instead asked for a good tip. I left $40 in the tip jar. So there you go folks. 40 bucks for what would have cost hundreds at Apple. Skip the Apple Store and take your machine to Rossmann. read less

I came back here for the second time earlier this year when I spilled water on my brand new 2019 macbook pro 15". Right when the water spilled, I turned... read moreI came back here for the second time earlier this year when I spilled water on my brand new 2019 macbook pro 15". Right when the water spilled, I turned it off, left it open, flipped it upside down and left it there for 3 days with a fan on it. Then I took it in to have it looked at. They told me that since it's so new, they didn't have any parts for it and wouldn't for a while, but they could still take a look at it and clean it thoroughly for free. The man working on it showed me where the water had gotten and told me what he was seeing the entire time. The only thing that ended up being damaged was the screen; the whole left side was filled with water. He said it would probably stay that way, but it wouldn't hurt anything. About a month and a half later, it dried up 99% and there's only one tiny piece left of it! So it's completely damage free. Again, this is the only place I'll ever go because I know everyone here is reliable and honest and kind. 🙂 read less

Saved my waterdamaged MBP for about 15% of what Apple would have charged me. They're real menches over there.