I've been coming here for the past year or so for all my mac repair needs. They're so honest and great with their services that they really deserve the incredible... read moreI've been coming here for the past year or so for all my mac repair needs. They're so honest and great with their services that they really deserve the incredible ratings. I brought in one of my computers for water damage- when I took it to Rossmann's, they truthfully told me that the cost of fixing the computer would outweigh the benefits of buying a new one, and even advised me on the best models of macs and PCs to consider! I'll be taking all my mac repairs here and telling my friends to do the same 🙂 read less

Got my Mac waterspilled. Quoted me a price and said they would try and if it didn't succeed they wouldn't charge! They tried changing the cpu 3 times but unfortunately... read moreGot my Mac waterspilled. Quoted me a price and said they would try and if it didn't succeed they wouldn't charge! They tried changing the cpu 3 times but unfortunately due to Apple restricting parts, they couldn't do more but still a pleasant experience and much appreciated. 10/10 would go back again for more apple needs in the future. read less

Take your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and... read moreTake your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and honesty.  After making a quick check - in my plain sight, NOT secretly behind closed doors - to determine that my laptop could probably be repaired, they walked me through the process and the cost structure.  I would pay the basic repair cost ONLY IF THEY SUCCEEDED in repairing it.  Also they would keep me informed and would not proceed with anything requiring an additional cost  without obtaining my approval first.  I agreed to start the process and was pleasantly surprised that there was also NO UPFRONT COST! That's how fair and confident they are!I HIGHLY recommend RRG and would go there again for a  repair in a heartbeat. Thank you RRG for giving me options, freedom and respecting and supporting out rights to repair.  MY TECH, MY CHOICE! read less

Now I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having... read moreNow I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having a complete newbee to apple damage, I ended up at Apple Care where I got an estimate of 1200 bucks. It was sufficient to make me faint.I lost complete hopes and felt like stranded. I searched a lot on google and found multiple sites where they claimed that they will repair it in days time. But somehow reading all stars for Rossmann, I decided to go there. All the vacations and the workload they had, it took a while to get the laptop back as it was on day 1 but they nailed Apple Care in all ways.Service : Just as heard, got it repaired in exact timeframe as it was committed (couple of days in advance actually). Amazing service and clear communication on everything. I was told to call after 3 weeks (vacations and work load as mentioned) so I decided not to call in between and they themselves called me before that time.Quality : Seems just like day 1 when I first saw my laptop.Price : I had to pay only 40% of what I was told at Apple Care.. Nailed it completely.Advise : Don't be idiot like me to spill on the liquid on your laptop. If you somehow achieve to be an idiot, land up here.Recommended for sure 🙂 read less

Came in with a water damage on my Macbook Pro. My laptop wasn't charging, keyboard and trackpad not working. It took about a week for guys to fix everything, also... read moreCame in with a water damage on my Macbook Pro. My laptop wasn't charging, keyboard and trackpad not working. It took about a week for guys to fix everything, also ended up getting a new logic board, keyboard and trackpad. Fair pricing and everything works great. Thank you! read less

I had spilled coffee on my MacBook Pro and I took it to a repair company near where I live. Worrying about what could be wrong, I stumbled across... read moreI had spilled coffee on my MacBook Pro and I took it to a repair company near where I live. Worrying about what could be wrong, I stumbled across one of Louis' videos. I was impressed about what I had listened to, I went and picked up my computer and shipped it from Kansas. It was during the holidays and I am sure the anticipation of wanting it completed and when it actually was didn't help. However, Steve was a gem and did communicate with me when I inquired via email or by phone. I am impressed by the price of the logic board repair and their expertise. It was worth the time and effort to send this to Rossman Group. I am glad my computer is back home and I am able to continue using it. Again, thank you Rossman Group for a job well done. read less

Spilled crap on my Macbook and it wasn't functional. I went to the Apple Store and they quoted me at $1240. I went here and in less than a week,... read moreSpilled crap on my Macbook and it wasn't functional. I went to the Apple Store and they quoted me at $1240. I went here and in less than a week, they fixed it for just $200. True heroes!!! read less

I had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro,... read moreI had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again.My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs.In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence!So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit.Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!)Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable)Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity. read less

I came back here for the second time earlier this year when I spilled water on my brand new 2019 macbook pro 15". Right when the water spilled, I turned... read moreI came back here for the second time earlier this year when I spilled water on my brand new 2019 macbook pro 15". Right when the water spilled, I turned it off, left it open, flipped it upside down and left it there for 3 days with a fan on it. Then I took it in to have it looked at. They told me that since it's so new, they didn't have any parts for it and wouldn't for a while, but they could still take a look at it and clean it thoroughly for free. The man working on it showed me where the water had gotten and told me what he was seeing the entire time. The only thing that ended up being damaged was the screen; the whole left side was filled with water. He said it would probably stay that way, but it wouldn't hurt anything. About a month and a half later, it dried up 99% and there's only one tiny piece left of it! So it's completely damage free. Again, this is the only place I'll ever go because I know everyone here is reliable and honest and kind. 🙂 read less

I'm writing with yet another update. My repair from years ago -- a very, very nasty tea spill -- still stands. I have also moved on to a more durable,... read moreI'm writing with yet another update. My repair from years ago -- a very, very nasty tea spill -- still stands. I have also moved on to a more durable, and productive, Lenovo ThinkPad. read less

Well Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined... read moreWell Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined when they told me the price difference for a brand new macbook pro and the price to repair the one I currently possess. Now they said 755 for water damage, and honestly I was at my wit's end. Until I saw their vid, from one to another, I went to the store explained my situation in detail. Price, probable damage, and others, with a fair price. Well I'm writing from said mac, paid less, it was less severe than what Apple thought and I was satisfied completely by Rossman Group's service. I would recommend them to all of my family/friends. Thank You once again. read less

So happy someone recommended this place. They charged me half of what Apple quoted me for a small spill on my MacBook Air. And although they said it would take... read moreSo happy someone recommended this place. They charged me half of what Apple quoted me for a small spill on my MacBook Air. And although they said it would take 7-10 days, they emailed to say my computer was ready in 2. It's literally running like its brand new. I'm so grateful! The staff is fabulous! The guy who takes the computers is super friendly and helpful. And the front desk guy who quotes you is knowledgeable, fast, and cute. Im so excited to have saved $400. I'll be much more careful from now on. And God willing I won't have to come back. read less

I spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out... read moreI spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out that replacing the wifi card twice didn't work. One of his employees told me that something was wrong with the logic board and it'd be $325. I accepted this, knowing Apple would have charged me twice the price most likely.Two days later, I get a call in the morning that my machine is ready for pickup. I get there and ask the guy how much it'd be and he told me they won't actually charge me, and instead asked for a good tip. I left $40 in the tip jar. So there you go folks. 40 bucks for what would have cost hundreds at Apple. Skip the Apple Store and take your machine to Rossmann. read less

They were fair and honest when I had a Mac book pro brought to them. My brother spilled something on it and they only charged for a cleaning. Apple wanted... read moreThey were fair and honest when I had a Mac book pro brought to them. My brother spilled something on it and they only charged for a cleaning. Apple wanted to charge over $800 for a new board. read less

I took my computer to Apple after it broke for apparently no reason. It just stopped working one day as I was typing, mid sentence. There had never been a... read moreI took my computer to Apple after it broke for apparently no reason. It just stopped working one day as I was typing, mid sentence. There had never been a spill or true water damage. At the worst, maybe I had used it outside in foggy weather a few times. I took it to Apple and they said that “according to a red sticker indicator” that it fell under liquid damage. And that there was a small part inside the computer that appeared to be liquid damage. Sounds like a scam. I tried to argue it but they were like a brick wall, and quoted my $700 to have it fixed. I brought my computer to Rossmann and they quoted me half of what Apple had quoted me, because I told them that Apple had said it was liquid damage. Then, after they looked inside and cleaned the computer and changed a few things, they decided that it was not liquid damage, and fixed the computer for FREE. Needless to say, ROSSMANN is amazing and I will never go to a Apple for a computer problem again because it is a huge scam and a ripoff!! “Genius Bar” at Apple, give me a break. Those employees are trained to rip off naive, unknowing customers! read less