2 months into a big coffee spill repair and my 2014 MacBook is running strong. Again, very pleased with the quality of service I received on a liquid damage mail... read more2 months into a big coffee spill repair and my 2014 MacBook is running strong. Again, very pleased with the quality of service I received on a liquid damage mail in repair. They ultra sonic cleaned my board and determined no further action was needed. Amazingly affordable repair vs the alternative. read less

Rossman Repair Group saved me over $600 to repair my computer!My MacBook Pro stopped charging and I went to Apple to have it repaired. They were going to charge me... read moreRossman Repair Group saved me over $600 to repair my computer!My MacBook Pro stopped charging and I went to Apple to have it repaired. They were going to charge me a flat fee that came up to around $865 to fix whatever was wrong. Unfortunately, their “water damage indicator” was triggered and they didn’t even check to see what was wrong and instead asked for $1200 to replace the whole motherboard, which would have been almost half the price of a brand new computer and I would have lost all of my data. My boyfriend recommended I try out Rossman Repair Group before I decided to just accept paying Apple that much. He watches their repair videos on YouTube! I sent my computer in and they repaired my computer (my logic board was the issue) for $462!!! For less than half of what Apple was asking, I got my computer fixed promptly, received e-mails from a real person, and my computer works good as new!I really don’t write reviews, especially long ones, but I hope that my story and experience helps other people decide to choose this business! read less

These guys are the BEST...capable, honest, fast and the best prices in NYC! I spilled Diet Coke all over my Macbook Air keyboard and thought that was the kiss of... read moreThese guys are the BEST...capable, honest, fast and the best prices in NYC! I spilled Diet Coke all over my Macbook Air keyboard and thought that was the kiss of death. They were able to repair it and replace all of the damaged parts for less than 1/5 the price that Apple or one of the other "Official Apple Repair Centers" was going to charge. They have another customer for life read less

So happy someone recommended this place. They charged me half of what Apple quoted me for a small spill on my MacBook Air. And although they said it would take... read moreSo happy someone recommended this place. They charged me half of what Apple quoted me for a small spill on my MacBook Air. And although they said it would take 7-10 days, they emailed to say my computer was ready in 2. It's literally running like its brand new. I'm so grateful! The staff is fabulous! The guy who takes the computers is super friendly and helpful. And the front desk guy who quotes you is knowledgeable, fast, and cute. Im so excited to have saved $400. I'll be much more careful from now on. And God willing I won't have to come back. read less

I spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out... read moreI spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out that replacing the wifi card twice didn't work. One of his employees told me that something was wrong with the logic board and it'd be $325. I accepted this, knowing Apple would have charged me twice the price most likely.Two days later, I get a call in the morning that my machine is ready for pickup. I get there and ask the guy how much it'd be and he told me they won't actually charge me, and instead asked for a good tip. I left $40 in the tip jar. So there you go folks. 40 bucks for what would have cost hundreds at Apple. Skip the Apple Store and take your machine to Rossmann. read less

They were fair and honest when I had a Mac book pro brought to them. My brother spilled something on it and they only charged for a cleaning. Apple wanted... read moreThey were fair and honest when I had a Mac book pro brought to them. My brother spilled something on it and they only charged for a cleaning. Apple wanted to charge over $800 for a new board. read less

Brough a macbook air with spilled wine on the keyboard damage. It took motherboard replacement. Everything was done as promised, computer works fine since a year ago when repair was... read moreBrough a macbook air with spilled wine on the keyboard damage. It took motherboard replacement. Everything was done as promised, computer works fine since a year ago when repair was made. I recommend this repair shop to all my friends. read less

Take your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and... read moreTake your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and honesty.  After making a quick check - in my plain sight, NOT secretly behind closed doors - to determine that my laptop could probably be repaired, they walked me through the process and the cost structure.  I would pay the basic repair cost ONLY IF THEY SUCCEEDED in repairing it.  Also they would keep me informed and would not proceed with anything requiring an additional cost  without obtaining my approval first.  I agreed to start the process and was pleasantly surprised that there was also NO UPFRONT COST! That's how fair and confident they are!I HIGHLY recommend RRG and would go there again for a  repair in a heartbeat. Thank you RRG for giving me options, freedom and respecting and supporting out rights to repair.  MY TECH, MY CHOICE! read less

I spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel... read moreI spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel and I was shocked. We sent my laptop in, they couldn't repair a part and had to replace it completely but they fixed my laptop 100% and it's working as if it was asleep for a few months. I am SHOCKED because I thought I would have to spend $$$$ on a new laptop which I don't have the money for. SO GLAD I found the Rossmann Group and for their quick service and how quickly my laptop was mailed back to me. 5 stars for sure! read less

HIGHLIGHT & CONCLUSION******Overall I'm having a good experience with this store because they have great customer services, best third party replacement parts, justify price for those replacement parts, short estimate... read moreHIGHLIGHT & CONCLUSION******Overall I'm having a good experience with this store because they have great customer services, best third party replacement parts, justify price for those replacement parts, short estimate waiting time to fix the device, 1 year warranty, and good prediction of pricing and the device life conditions whether it can fix it or not.******* **Please read the whole ranting comments!!!!!!**This Repair Shops is the best, same as Louis Rossmann YouTube channel. *I know that Rosemann Repair Group doesn't offer "Original Apple parts" for those replacement but they offers the best quality NEW parts for those replacement, honestly I don't care either is original or not as long I'm able to use my iPhone 6s Plus*. All parts that the Rossmann Repair Group offers is mostly NEW from the third party. They also have great customer service and they actually told you the estimate cost of the product repairs unlike other repairs shops who don't tell you untill they perform a diagnostic and they also charge you a extreme expensive fees such as just opening the phone without any repairs fees and they mostly offer the cheap quality parts for those replacement. Today August 12, 2019 I bring my iPhone 6s Plus that won't turn ON, I'm mostly know what is the problem so I tell them my issue and what I'm thinking is the cause because basically my iPhone didn't water damage, my iPhone just randomly stop turning ON after I play a game on the phone and the low battery sign show up than I plugged into a charger to charge up but after 2 hour I still don't see my screen ON so I had done some research online and what I'm come out is basically 3 major reason might causing my device of not turning ON. 1 might be the battery too old and can't handle any high voltage anymore. 2 might be the screen LCD. And the third I'm very afraid that this is my issue and that is the logic board, a logic board replacement it almost cost like a brand new phone.*Even though Rossmann Repair Group replacement parts isn't original, at the same time it doesn't even matter because my device is already old enough*COMPARED WITH APPLE, APPLE PROBABLY HAVE ORIGINAL PARTS FOR THOSE REPLACEMENT BUT IS NOT GUARANTEE THAT WHETHER THOSE PARTS ARE "NEW" OR EVEN DOESN'T GUARANTEE THAT THEY GOTTA FIX IT FOR YOU. THEY MY REPLACE THE ENTIRE DEVICE FOR A HIGHER PRICE OE FORCING YOU TO BUY A NEW GENERATION IPHONE. APPLE ALSO MIGHT CHARGE YOU FOR JUST GETTING LOOK INSIDE OF YOU DEVICE. FINALLY, APPLE MIGHT LET YOU WAIT FOR 3-5 WEEKS OR EVEN THE WHOLE MONTHS. HIGHLIGHT & CONCLUSIONOverall I'm having a good experience with this store because they have great customer services, best third party replacement parts, justify price for those replacement parts, short estimate waiting time to fix the device, 1 year warranty, and good prediction of pricing and the device life conditions whether it can fix it or not. But however, Louis Rossmann if you reading my review please offers a iPad, iPhone or even a iPod touch for NEW customers to sign in and fill out the form because even though you offer a check it device/tablet, the device it doesn't even work properly but however Rossmann Repair Group take theirs jobs into the next level, the staff who work in the front door repair shop take out his personal iPhone for me to register/sign in/fill out the form. That is even better than a great customer service, is very very great customer service. That what I call the extreme customer service who take their jobs into the next level. "FUNNY STAFF"I know Louis is a YouTuber and need to edit sound, video, lighting, camera angle, etc but Louis take his video/audio editing into the next level by playing his staff recorded voice in the loud speaker. They have good communication skills with customer, the front Landy and the young men have very fun expression with customer. read less

I have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and... read moreI have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and not-very-valuable computer. Rossmann could have just taken my money, but he gave me a lot of direct, in-depth and helpful information for nothing more than a thank you.In the event that I have something worth repairing, Rossmann will be my first stop. read less

I've been following the YouTube tutorials since my family and I were in India on business. My son spilled Geteraid on my keyboard and my computer wouldn't come on after... read moreI've been following the YouTube tutorials since my family and I were in India on business. My son spilled Geteraid on my keyboard and my computer wouldn't come on after I opened it and cleaned it, laying it upside down for a week. To make the story short I took my computer to the shop while I'm in New York on business and did charged me $45.00 for a rush assessment. With in 1:45 minutes it was fixed 100% like new. MacBook Air 2013. My challenge was trusting my computer that has traveled through Europe, Southeast Asia and Latin America. Thank you Rossmann for such fast and excellent work. I will trust any of my Apple Products on to you and your staff. read less

This company did amazing work and great turn around on my liquid damaged Macbook Pro. Customer service was awesome including the sarcasm over the phone and on the website.... read moreThis company did amazing work and great turn around on my liquid damaged Macbook Pro. Customer service was awesome including the sarcasm over the phone and on the website. Super professional and fun. Thanks for doing an amazing job. I highly recommend these guys. I shipped MacBook from Florida to New York had it back within a week. read less

Spilled crap on my Macbook and it wasn't functional. I went to the Apple Store and they quoted me at $1240. I went here and in less than a week,... read moreSpilled crap on my Macbook and it wasn't functional. I went to the Apple Store and they quoted me at $1240. I went here and in less than a week, they fixed it for just $200. True heroes!!! read less

Very friendly, thorough, easy to get in touch with, and respond quickly in addition to fantastic work. I ended up spilling some water on my Macbook Pro that wasn't even... read moreVery friendly, thorough, easy to get in touch with, and respond quickly in addition to fantastic work. I ended up spilling some water on my Macbook Pro that wasn't even a year old at the worst time possible (when I needed my laptop and the things on it most). I went to Apple and they quoted me $1400 and an additional 500$ for data recovery regardless of whether or not it was needed. Naturally, my things don't even get damaged in the same way other laptops do and my logic board was done for. Louis took a quick look at it the day I brought it in and said that the hard drive doesn't seem to be affected (something apple wanted to charge me $500 for). They kept in contact with me every step of the way. They got me a great price to replace the board and trackpad for half of what Apple wanted. Thank you, Louis and Steve. I hope I don't have to be the one to bring anything else to you guys, but if I do, I know where to go. Will definitely refer people. I'm also really enjoying the YouTube channel. Thanks again! read less