I'm writing with yet another update. My repair from years ago -- a very, very nasty tea spill -- still stands. I have also moved on to a more durable,... read moreI'm writing with yet another update. My repair from years ago -- a very, very nasty tea spill -- still stands. I have also moved on to a more durable, and productive, Lenovo ThinkPad. read less

Came in with a water damage on my Macbook Pro. My laptop wasn't charging, keyboard and trackpad not working. It took about a week for guys to fix everything, also... read moreCame in with a water damage on my Macbook Pro. My laptop wasn't charging, keyboard and trackpad not working. It took about a week for guys to fix everything, also ended up getting a new logic board, keyboard and trackpad. Fair pricing and everything works great. Thank you! read less

I took my computer to Apple after it broke for apparently no reason. It just stopped working one day as I was typing, mid sentence. There had never been a... read moreI took my computer to Apple after it broke for apparently no reason. It just stopped working one day as I was typing, mid sentence. There had never been a spill or true water damage. At the worst, maybe I had used it outside in foggy weather a few times. I took it to Apple and they said that “according to a red sticker indicator” that it fell under liquid damage. And that there was a small part inside the computer that appeared to be liquid damage. Sounds like a scam. I tried to argue it but they were like a brick wall, and quoted my $700 to have it fixed. I brought my computer to Rossmann and they quoted me half of what Apple had quoted me, because I told them that Apple had said it was liquid damage. Then, after they looked inside and cleaned the computer and changed a few things, they decided that it was not liquid damage, and fixed the computer for FREE. Needless to say, ROSSMANN is amazing and I will never go to a Apple for a computer problem again because it is a huge scam and a ripoff!! “Genius Bar” at Apple, give me a break. Those employees are trained to rip off naive, unknowing customers! read less

Take your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and... read moreTake your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and honesty.  After making a quick check - in my plain sight, NOT secretly behind closed doors - to determine that my laptop could probably be repaired, they walked me through the process and the cost structure.  I would pay the basic repair cost ONLY IF THEY SUCCEEDED in repairing it.  Also they would keep me informed and would not proceed with anything requiring an additional cost  without obtaining my approval first.  I agreed to start the process and was pleasantly surprised that there was also NO UPFRONT COST! That's how fair and confident they are!I HIGHLY recommend RRG and would go there again for a  repair in a heartbeat. Thank you RRG for giving me options, freedom and respecting and supporting out rights to repair.  MY TECH, MY CHOICE! read less

The experience here is shockingly easy and transparent. My 2015 Macbook Air was soaked in dirty bleach water (leaked onto the open laptop from a hole right above in the... read moreThe experience here is shockingly easy and transparent. My 2015 Macbook Air was soaked in dirty bleach water (leaked onto the open laptop from a hole right above in the ceiling, caused by asshat housemates upstairs who decided to clean their hole-ridden wooden floors by dumping a bunch of bleach on it--can't make this stuff up)... laptop only worked while connected to a power source, and when it was turned on, it made a helluva sound from the fan. I brought it into the Apple store. The genius told me that the logicboard was affected and it would cost 775+ to ship out for repair. The same man then told me to check out Rossmann Repair Group across town... I followed his suggestion. Walked into the store, laptop was opened up immediately. I was told logicboard is fine but battery and trackpad/track cable need to be replaced. They gave me the price ($275). I said ok! They made the repair. I was out of there in 15 minutes with a fully functioning laptop.I love this place. read less

I would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a... read moreI would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a quarter). It was in perfect condition before that. The computer bugged out and shut down. I went to the Apple Genius Bar to get it looked at and hopefully fixed. Though friendly, they did nothing to actually help and just told me that I didn't get water on the hard drive, but since it wasn't turning on, I needed to buy a new laptop - never again will I go there. A friend I was complaining to suggested Rossman Group, which I wasn't far from so I thought it was worth a trip - and it certainly was! I regret not getting the service guy's name, but he assessed the issue and told me I only needed to replace the track pad cable ($75 + tax), while teaching me some things about hardware along the way (i.e. rice does nothing for liquid damage, Macbook Air's after 2017 are garbage, the screw driver to open your computer safely is a WHIA Pentable 4, etc). I've never been so thrilled to spend $75 before - vs. the $1,100 Apple tried to get me out of me for a new machine. My computer was saved and works perfectly as it should. Could not be more grateful - a miracle on First Avenue! read less

Got my Mac waterspilled. Quoted me a price and said they would try and if it didn't succeed they wouldn't charge! They tried changing the cpu 3 times but unfortunately... read moreGot my Mac waterspilled. Quoted me a price and said they would try and if it didn't succeed they wouldn't charge! They tried changing the cpu 3 times but unfortunately due to Apple restricting parts, they couldn't do more but still a pleasant experience and much appreciated. 10/10 would go back again for more apple needs in the future. read less

These guys are the BEST...capable, honest, fast and the best prices in NYC! I spilled Diet Coke all over my Macbook Air keyboard and thought that was the kiss of... read moreThese guys are the BEST...capable, honest, fast and the best prices in NYC! I spilled Diet Coke all over my Macbook Air keyboard and thought that was the kiss of death. They were able to repair it and replace all of the damaged parts for less than 1/5 the price that Apple or one of the other "Official Apple Repair Centers" was going to charge. They have another customer for life read less

Very friendly and intuitive.I went in to see if I could repair my friend's water damaged Macbook and if they couldn't fix it, I didn't have to pay anything thing.... read moreVery friendly and intuitive.I went in to see if I could repair my friend's water damaged Macbook and if they couldn't fix it, I didn't have to pay anything thing. Unfortunately, it was unsalvageable, and they held true to their word. I didn't have to pay a penny for it.Despite being unable to fix an expensive laptop that I was hoping to see come alive again, I am greatly impressed by the great customer service. The gentleman at the counter helped me quickly diagnose what the issues were, what parts were damages by the water, what had corrosion, etc.If I ever somehow end up owning a MacBook myself, I will definitely be coming to these guys should it fail on me.Keep up the good work read less

Well Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined... read moreWell Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined when they told me the price difference for a brand new macbook pro and the price to repair the one I currently possess. Now they said 755 for water damage, and honestly I was at my wit's end. Until I saw their vid, from one to another, I went to the store explained my situation in detail. Price, probable damage, and others, with a fair price. Well I'm writing from said mac, paid less, it was less severe than what Apple thought and I was satisfied completely by Rossman Group's service. I would recommend them to all of my family/friends. Thank You once again. read less

Very friendly, thorough, easy to get in touch with, and respond quickly in addition to fantastic work. I ended up spilling some water on my Macbook Pro that wasn't even... read moreVery friendly, thorough, easy to get in touch with, and respond quickly in addition to fantastic work. I ended up spilling some water on my Macbook Pro that wasn't even a year old at the worst time possible (when I needed my laptop and the things on it most). I went to Apple and they quoted me $1400 and an additional 500$ for data recovery regardless of whether or not it was needed. Naturally, my things don't even get damaged in the same way other laptops do and my logic board was done for. Louis took a quick look at it the day I brought it in and said that the hard drive doesn't seem to be affected (something apple wanted to charge me $500 for). They kept in contact with me every step of the way. They got me a great price to replace the board and trackpad for half of what Apple wanted. Thank you, Louis and Steve. I hope I don't have to be the one to bring anything else to you guys, but if I do, I know where to go. Will definitely refer people. I'm also really enjoying the YouTube channel. Thanks again! read less

I have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and... read moreI have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and not-very-valuable computer. Rossmann could have just taken my money, but he gave me a lot of direct, in-depth and helpful information for nothing more than a thank you.In the event that I have something worth repairing, Rossmann will be my first stop. read less

They were fair and honest when I had a Mac book pro brought to them. My brother spilled something on it and they only charged for a cleaning. Apple wanted... read moreThey were fair and honest when I had a Mac book pro brought to them. My brother spilled something on it and they only charged for a cleaning. Apple wanted to charge over $800 for a new board. read less

This place saved my messed up MacBook from catastrophic water damage, did a super job, will recommend and use again thanks

I came back here for the second time earlier this year when I spilled water on my brand new 2019 macbook pro 15". Right when the water spilled, I turned... read moreI came back here for the second time earlier this year when I spilled water on my brand new 2019 macbook pro 15". Right when the water spilled, I turned it off, left it open, flipped it upside down and left it there for 3 days with a fan on it. Then I took it in to have it looked at. They told me that since it's so new, they didn't have any parts for it and wouldn't for a while, but they could still take a look at it and clean it thoroughly for free. The man working on it showed me where the water had gotten and told me what he was seeing the entire time. The only thing that ended up being damaged was the screen; the whole left side was filled with water. He said it would probably stay that way, but it wouldn't hurt anything. About a month and a half later, it dried up 99% and there's only one tiny piece left of it! So it's completely damage free. Again, this is the only place I'll ever go because I know everyone here is reliable and honest and kind. 🙂 read less