I spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel... read moreI spilled liquid on my laptop a few months ago and thought I was completely out and had to buy a new Macbook. My husband showed me their YouTube channel and I was shocked. We sent my laptop in, they couldn't repair a part and had to replace it completely but they fixed my laptop 100% and it's working as if it was asleep for a few months. I am SHOCKED because I thought I would have to spend $$$$ on a new laptop which I don't have the money for. SO GLAD I found the Rossmann Group and for their quick service and how quickly my laptop was mailed back to me. 5 stars for sure! read less

THANK YOU SO MUCH ROSSMANN GROUP!! Apple refused to repair ONLY the battery of my Macbook Pro 2013. They said that there was apparent liquid damage to the logic board,... read moreTHANK YOU SO MUCH ROSSMANN GROUP!! Apple refused to repair ONLY the battery of my Macbook Pro 2013. They said that there was apparent liquid damage to the logic board, resulting in a total of $800 CAD of a repair. I said hell no, did some research, and sent in my laptop to Rossmann while on vacation in Boston. Sent in on Aug 21, received on Sep 3. Perfect working condition and all my problems are solved. The laptop also included a whole checklist of tests that they ran, something Apple would never do for me. I highly recommend repairing through Rossmann! read less

Louis Rossmann is as real as it gets man. The sheep may not be of your average sheep's color, but he's the real deal. He knows exactly what he is... read moreLouis Rossmann is as real as it gets man. The sheep may not be of your average sheep's color, but he's the real deal. He knows exactly what he is doing and he's the full sheep. Not half the sheep, but the full legit sheep. You can't go wrong with Louis Rossmann. Don't delay, ship your Mackbook to Rossmann Repair Group today. Get your data recovery needs, your PP3SHEEP HOT repaired, liquid damaged keyboards (including those beautiful butterfly....wait a second... I wouldn't classify those as keyboards...) screens, and all sorts of... fuses....missing a screw? Perhaps a short screw for those short holes? Rossmann Repair Group has everything you need. But seriously, this place will fix all your sheep related needs! read less

Take your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and... read moreTake your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and honesty.  After making a quick check - in my plain sight, NOT secretly behind closed doors - to determine that my laptop could probably be repaired, they walked me through the process and the cost structure.  I would pay the basic repair cost ONLY IF THEY SUCCEEDED in repairing it.  Also they would keep me informed and would not proceed with anything requiring an additional cost  without obtaining my approval first.  I agreed to start the process and was pleasantly surprised that there was also NO UPFRONT COST! That's how fair and confident they are!I HIGHLY recommend RRG and would go there again for a  repair in a heartbeat. Thank you RRG for giving me options, freedom and respecting and supporting out rights to repair.  MY TECH, MY CHOICE! read less

Had a liquid spilled macbook pro. Apple store gave a quote for $1100, which was the price I paid to buy the mac in first place. I was using my... read moreHad a liquid spilled macbook pro. Apple store gave a quote for $1100, which was the price I paid to buy the mac in first place. I was using my laptop by connecting a external keyboard for a long time. Found Rossmann videos on youtube, mailed in my laptop and week and a half later, my build in keyboard works just fine. Rossmann charged me a $175. Thank you! read less

Very friendly and intuitive.I went in to see if I could repair my friend's water damaged Macbook and if they couldn't fix it, I didn't have to pay anything thing.... read moreVery friendly and intuitive.I went in to see if I could repair my friend's water damaged Macbook and if they couldn't fix it, I didn't have to pay anything thing. Unfortunately, it was unsalvageable, and they held true to their word. I didn't have to pay a penny for it.Despite being unable to fix an expensive laptop that I was hoping to see come alive again, I am greatly impressed by the great customer service. The gentleman at the counter helped me quickly diagnose what the issues were, what parts were damages by the water, what had corrosion, etc.If I ever somehow end up owning a MacBook myself, I will definitely be coming to these guys should it fail on me.Keep up the good work read less

Now I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having... read moreNow I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having a complete newbee to apple damage, I ended up at Apple Care where I got an estimate of 1200 bucks. It was sufficient to make me faint.I lost complete hopes and felt like stranded. I searched a lot on google and found multiple sites where they claimed that they will repair it in days time. But somehow reading all stars for Rossmann, I decided to go there. All the vacations and the workload they had, it took a while to get the laptop back as it was on day 1 but they nailed Apple Care in all ways.Service : Just as heard, got it repaired in exact timeframe as it was committed (couple of days in advance actually). Amazing service and clear communication on everything. I was told to call after 3 weeks (vacations and work load as mentioned) so I decided not to call in between and they themselves called me before that time.Quality : Seems just like day 1 when I first saw my laptop.Price : I had to pay only 40% of what I was told at Apple Care.. Nailed it completely.Advise : Don't be idiot like me to spill on the liquid on your laptop. If you somehow achieve to be an idiot, land up here.Recommended for sure 🙂 read less

I have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and... read moreI have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and not-very-valuable computer. Rossmann could have just taken my money, but he gave me a lot of direct, in-depth and helpful information for nothing more than a thank you.In the event that I have something worth repairing, Rossmann will be my first stop. read less

Well Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined... read moreWell Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined when they told me the price difference for a brand new macbook pro and the price to repair the one I currently possess. Now they said 755 for water damage, and honestly I was at my wit's end. Until I saw their vid, from one to another, I went to the store explained my situation in detail. Price, probable damage, and others, with a fair price. Well I'm writing from said mac, paid less, it was less severe than what Apple thought and I was satisfied completely by Rossman Group's service. I would recommend them to all of my family/friends. Thank You once again. read less

I never write reviews but I couldn't hold back! I am so happy with my decision to go to The Rossmann Group. I'm a college student and need my laptop... read moreI never write reviews but I couldn't hold back! I am so happy with my decision to go to The Rossmann Group. I'm a college student and need my laptop for just about everything so when my MacBook wouldn't turn on after a spill on the keyboard, I went into panic mode. Before getting referred by a friend to Rossmann Group, I spoke with Apple and they were helpless on giving any repair information (besides a hefty price that was equivalent to the price of a brand new MacBook). After shipping my laptop in, Rossmann Group took 2 days to get back with an estimate and only 1 day for repair. They are fast, reasonable, and trustworthy. I highly recommend Rossmann Group to anyone who needs device repair and am so happy to have a working laptop again! read less

Well Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined... read moreWell Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined when they told me the price difference for a brand new macbook pro and the price to repair the one I currently possess. Now they said 755 for water damage, and honestly I was at my wit's end. Until I saw their vid, from one to another, I went to the store explained my situation in detail. Price, probable damage, and others, with a fair price. Well I'm writing from said mac, paid less, it was less severe than what Apple thought and I was satisfied completely by Rossman Group's service. I would recommend them to all of my family/friends. Thank You once again. read less

I came back here for the second time earlier this year when I spilled water on my brand new 2019 macbook pro 15". Right when the water spilled, I turned... read moreI came back here for the second time earlier this year when I spilled water on my brand new 2019 macbook pro 15". Right when the water spilled, I turned it off, left it open, flipped it upside down and left it there for 3 days with a fan on it. Then I took it in to have it looked at. They told me that since it's so new, they didn't have any parts for it and wouldn't for a while, but they could still take a look at it and clean it thoroughly for free. The man working on it showed me where the water had gotten and told me what he was seeing the entire time. The only thing that ended up being damaged was the screen; the whole left side was filled with water. He said it would probably stay that way, but it wouldn't hurt anything. About a month and a half later, it dried up 99% and there's only one tiny piece left of it! So it's completely damage free. Again, this is the only place I'll ever go because I know everyone here is reliable and honest and kind. 🙂 read less

I had a user who spilled a latte on his 2017 15" MacBook Pro. I called around to local repair shops (Buffalo, NY) to try and get a quote to... read moreI had a user who spilled a latte on his 2017 15" MacBook Pro. I called around to local repair shops (Buffalo, NY) to try and get a quote to have cleaning done. One said, "Because were an Apple AASP, Apple doesn't allow us to give quotes for liquid damage repair over the phone, and we have to follow whatever Apple says we need to do, so you'll have to bring it in."Because of this I figured they'd simply want to replace all the parts that came in contact with liquid and the service would cost somewhere around 1500$.I had heard of Louis Rossmanns shop before; I myself am an IT professional and enjoy watching his videos and hearing his commentary on various topics. But I honestly never actually thought I'd send his shop something to fix. Not because I was worried about the quality of repair, or the cost, only because I never thought I'd need to ship a Mac all the way to NYC to get it fixed.But, I did.I called up Rossmann Repair, and immediately was given a very reasonable quote over the phone. After which I began the process and shipped the Mac to Rossmann Repair to be cleaned initially, and if anything else was wrong, they'd replace the keyboard and or perform board repair depending on how much damage actually occurred. In any case it was soooo much less than purchasing a new device or having an AASP work on it.Throughout the process communication was great. The ticket was updated as soon as any new information was available. In about a week I was notified that the repair was complete and all that was needed was the ultrasonic cleaning. Instead of paying 1500$ for a repair I had a mere 100$ cost for cleaning plus the amount it cost me to ship it to them!The Mac is back with its user, has the new nickname "Latte Mac", and is working just as good as before it had a latte dumped all over it.I would highly recommend anyone needing a repair on their Mac to contact Rossmann Repair because I'm sure they'll do a great job and cost so much less than an AASP. Either way, I will definitely be doing business with them again if ever I need a Mac repaired. read less

So happy someone recommended this place. They charged me half of what Apple quoted me for a small spill on my MacBook Air. And although they said it would take... read moreSo happy someone recommended this place. They charged me half of what Apple quoted me for a small spill on my MacBook Air. And although they said it would take 7-10 days, they emailed to say my computer was ready in 2. It's literally running like its brand new. I'm so grateful! The staff is fabulous! The guy who takes the computers is super friendly and helpful. And the front desk guy who quotes you is knowledgeable, fast, and cute. Im so excited to have saved $400. I'll be much more careful from now on. And God willing I won't have to come back. read less

Saved my waterdamaged MBP for about 15% of what Apple would have charged me. They're real menches over there.